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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Arizona
1 review
3 helpful votes
Follow Corrina L.
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My order came with the colors not matching - they provided a credit which did not cover my reorder. When the second order came on the wrong paper they indicated they would refund the order. They only refunded the difference I paid from the credit. I spent close to $460 to have my invitations had to go out mix matched, wrong colors, not matching paper. I could have simply done that with the first bad order. You are better off printing them on yourown.

Date of experience: January 28, 2019
Zazzle S. Zazzle Rep
over a year old

Hello Corrina,

I am so sorry to hear about the printing issue with your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Kevin

Minnesota
1 review
0 helpful votes
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Good products
January 25, 2019

I have made purchases on Zazzle over the years and have always received products that I am happy with

Date of experience: January 25, 2019
California
1 review
1 helpful vote
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I ordered a custom jar and they printed it with a typo, the jar was a small cheap jar and cork did not fit well. They would not send me a "correctly spelled" jar unless I paid again for shipping (another $6). Terrible quality and terrible service... Shop elsewhere!

Date of experience: January 25, 2019
Zazzle S. Zazzle Rep
over a year old

Hello Lorraine,

We're so sorry to hear about your jar order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A member from our customer service team will further look into this and will be reaching out to you directly via e-mail later today.

We look forward to assisting you further!

Thank you,
Christine

Maryland
1 review
0 helpful votes
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Amazing Company
January 25, 2019

Zazzle is the absolute best! I ordered invitation for my wedding and had an issue with a hotel I had printed on them, they were so kind and helped me with new invitations. The production is quick and seamless while the finished product is PERFECT! Top notch company with such sweet customer service! I'll definitely be using them more in the future.

Date of experience: January 25, 2019
Texas
3 reviews
0 helpful votes
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Custom Pillow
January 25, 2019

I ordered a pillow that I thought would go with our theme, received them and hated them. Zazzle returned my money. I then designed my own pillow and purchased with my refund. Received the pillows and they are GREAT!

Date of experience: January 24, 2019
New York
2 reviews
0 helpful votes
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Wonderful company
January 22, 2019

I am an artist who adds printed tissue designs to my paintings. So hard to find, until I discovered Zazzle. What a selection and all so beautiful. I will be using them from now on. Also received the 3 tissues so well wrapped and quickly.

As the inserted image shows, I used one design for the blouse, one for the shirt, one for the hair flowers and in the background.

Date of experience: January 22, 2019
New Jersey
1 review
0 helpful votes
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Love that Zazzle offers customized Disney products! These were perfect for our family reunion! Zazzle offers a variety of t-shirt styles, colors, and sizes. Regular t-shirts fit true to size and are a comfy fabric. The printing was high quality. There was a mix up with one t-shirt size I received. Zazzle employees were very helpful and sent me a new t-shirt with the correct size. However, the new t-shirt printing was smaller than the other shirts' printing. I emailed again and the employees happily sent me another new shirt. Although there was some hassle with receiving the correct t-shirt sizes/printing size, the employees were very helpful and responded quickly. Will definitely be using this company again!

Date of experience: January 20, 2019
Texas
1 review
0 helpful votes
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Satisfied Designer
January 19, 2019

I had an idea for a logo but wanted to see it on a cap. After designing on Zazzle, I ordered one for myself. Everyone loves the hat. I hope to order many more.

Date of experience: January 19, 2019
Georgia
1 review
1 helpful vote
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"Very Disappointed"
January 18, 2019

Ordered stickers, writing is too small. Extremely disappointed, as time is against us.
Spoke to the rep, who assured us everything would be ok. Be mindful of ordering from this site, as you will end up being disappointed.

Date of experience: January 18, 2019
Zazzle S. Zazzle Rep
over a year old

Hello Leon,

I am so sorry to hear about your stickers. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Although our customer service team has already assisted you, I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Colorado
1 review
1 helpful vote
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Very disappointed
January 17, 2019

Very disappointed on how long it took to get this item. The pictures on the pillows look blurry It looks cheap. The size was very disappointing. Total disappointment all around. The only reason why I kept it was because I did not want to go through the frustration and waiting to be able to get my money back for as long as I had to wait to get the item. I was lucky that I have a Florida Room and was able to use I'm on my patio furniture this was purchased for a living Room.

Date of experience: January 17, 2019
Zazzle S. Zazzle Rep
over a year old

Hello Aracelis,

I am so sorry to hear about how your order of pillow turned out. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Australia
2 reviews
3 helpful votes
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I ordered a wedding stamp last year that I was unhappy with, and so instead of giving my money back, Zazzle gave me credit on my account. I thought, okay well I'll find something to buy on the site with the $27 odd bucks I got back. To my dismay, I scoured through the entire site looking for anything I could afford, and magnets were about it... not even a pillowcase or a large mug...

Everything is so overpriced on Zazzle, which would be fine if it wasn't poor quality.

So in the end I ordered 4 little custom fridge magnets. The magnets look cheap, all four have scratches and scuffs on the plastic front, and one came with a dent in the front.

I uploaded high-resolution photos, which looked very clear on my computer screen. The printed photos are blurry and look like they've been printed onto thin paper with a colour printer. There's even the give away faint horizontal lines across the pictures which indicate that this is the case. I was honestly expecting them to at least be printed on photo paper, given that they're $5.50 each (Looks like they cost about 10 cents to make TBH)

I can't believe 4 of these little magnets cost me nearly $30 in total (as delivery wasn't cheap either)?

So my question is, does Zazzle sell anything worth buying?

Date of experience: January 16, 2019
Zazzle S. Zazzle Rep
over a year old

Hi Stephanie,

I am so sorry to hear about the issue with your magnets. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I can see that one of the members of our Customer Care Team has reached out to you via email about the order. Please respond back to that email at your earliest convenience and we can further assist from there!

Thank you,
Kevin

Illinois
1 review
0 helpful votes
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Ordered a bunch of shirts for my bowling team with our custom logo on it. Everything turned out great and shipping was fast. My only wish was I didn't have to do the design over again each time between mens and womens shirts and sizes.

Date of experience: January 15, 2019
Florida
1 review
4 helpful votes
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Very disappointing
January 14, 2019

I placed an order December 23rd and have yet to receive my order. I tracked shipping as instructed by the website but the information states it waiting to be delivered. The status as been the same for 10 DAYS! This company makes it impossible to contact them which is even more frustrating. DO NOT ORDER FROM THIS SITE. I'm confused as to how the company has 4 stars because that's what originally attracted me to the site. It was all a sham and at this point IM CONVINCED I WILL NOT GET MY PRODUCT OR MONEY BACK! If this review helps another to avoid going through the frustration/ inconvenience I'm going through then I'll find solace in that. This is the worst and people keep in my this was a Christmas gift... it's the 14th of January now

Date of experience: January 14, 2019
Zazzle S. Zazzle Rep
over a year old

Hello Jeminat,

I am so sorry to hear that you still have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Christine

Virginia
1 review
3 helpful votes
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Extremely disappointed
January 4, 2019

I order personalized calendars every year as Christmas gifts for family members I have never used zazzle before and I saw a price difference so I decided to try it. The order was placed on December 16 and calendars received just in time for Christmas. The quality was good but my 2019 calendars had ALL 2018 MONTHS! I contacted Zazzle and the company that made them. The only response I got was one email from Zazzle with a credit that was 50% of my order "for future purchase" I thought I made the mistake so I tried again but a different style and company and confirmed the year was correct before I finalized my order THEY PRINTED ANOTHER 2018 CALENDAR! This time I cancelled the order and my payment I'll never use Zazzle again. And I have YET to hear back from my email to the individual who created the original calendar

Date of experience: January 4, 2019
Zazzle S. Zazzle Rep
over a year old

Hello Tracey,

I am so sorry to hear about the issue that you had with your order of calendars. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Rhode Island
1 review
1 helpful vote
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Excellent service!
December 31, 2018

Zazzle allows me to create those one of a kind items. Packing is very strong and items are well protected. Communication is terrific and I knew exactly when the product shipped and would arrive and was also notified of the arrival. I've ordered several times and will do so again.

Date of experience: December 31, 2018
New York
1 review
0 helpful votes
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Nameplate
December 29, 2018

Very nice nameplate. Sleek and has enough weight to it. It was custom and had my husbands military rank on it. He's very particular but he loved it.

Date of experience: December 29, 2018
Ohio
1 review
2 helpful votes
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My daughter-in-law ordered fabric to be shipped to me. The enclosed paperwork was for someone else's order and the printing of the fabric was totally unacceptable. She contacted them 2 weeks ago to return the material but has received no response. I contacted them but they won't deal with me because she placed the order. The 30 day window for return is closing rapidly. I would nit order from them. For the exorbitant cost of the fabric, I certainly expected better. I tried to attach a photo but it doesn't work.

Date of experience: December 28, 2018
Zazzle S. Zazzle Rep
over a year old

Hi Linda,

We truly apologize for the issues you encountered with this order. That is definitely not the kind of customer experience we strive for and would love the opportunity to make this right. I will be contacting your daughter-in-law via e-mail personally to further assist.

Thank you,
Christine

Texas
8 reviews
27 helpful votes
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Each poster I ordered was from a different artist and were different sizes, small and large. But all of them arrived in poor quality. One poster was a detailed world map. The only legible words are the large country and city names. Another poster was a periodic table, with each side cropped off and chunks of ink missing. The third was a botanical mushroom poster that was super blurry. The last was a solar system chart with the top cropped off.

In Zazzles promotional emails, they say satisfaction is guaranteed. But when I sent them pictures and asked for a refund, I was begrudgingly offered a credit of the sale price I paid so I can apply that to order the posters again at FULL PRICE. Yes, they want more money to replace them!

When I asked how I could be sure I wouldn't get more blurriness and cropping, they offered to have someone actually look at the posters before shipping them this time!

Never again will I shop there!

Date of experience: December 27, 2018
Zazzle S. Zazzle Rep
over a year old

HelloChristie,

I am so sorry to hear about the issues you encountered with your posters. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Maryland
1 review
4 helpful votes
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I have had 2 good and 4 bad experiences with Zazzle. I ordered 4 items and all had some issue... like never sent and tracking remained at "label prepared", rejected design on one item, but printed on another, poor printing that was skewed and incorrect ink that was nowhere near the preview "proof". Customer services takes a long time to get through to while being in the hold queue. With each call (6 of them), they either eventually gave me a refund, or fixed the issue. It's been exhausting. It would be nice to know why a design gets rejected.

Date of experience: December 22, 2018
Zazzle S. Zazzle Rep
over a year old

Hi Hank,

I am so sorry to hear that your design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Kevin

Illinois
1 review
2 helpful votes
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Made a great design, ordered it, paid for it, everything was going great, then they cancelled my order, failed to communicate it to me, then completely left me hanging and didn't try to help out. I get it, there are some designs that they are not allowed to produce, but I really wish they would have told me this ahead of time and made a better effort to tell me my order was cancelled.

Date of experience: December 20, 2018
Zazzle S. Zazzle Rep
over a year old

Hi Brad,

We're so sorry to hear about the cancellation of your order and appreciate the comments and feedback you have provided. We will be sure to forward them on to our content review team.

We apologize again for the inconvenience.

Thank you,
Christine