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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I have been designing fabrics since 2003. I love designing everything and ZAZZLE give to me large collection of best products so anything imaginable can be created.
http://zazzle.com/artoraly
The website was super annoying to use, when I finally got my design done for the 5th time and added it to my cart to check out, it defaulted the sizing from a 4t to a 2t, without noticing (because I specifically chose 4T along with the other shirt I ordered), once i got the confirmation email i noticed it was a 2T and contacted them immediately about the issue because i was no longer able to make changes to the order manually. They did not get back with me until the Item shipped, then just offered a credit to my account (not even a refund to my card) and the refund to the account for credit to get the shirt in the correct size didnt even include shipping. So i now have $11.96 in credit i will never use nor a shirt that will fit my son, thanks for the glitchy website and horrible customer service. UPDATE: Jon got ahold of me, refunded my shipping, and sent me a new shirt of the correct size free of charge. It's just obnoxious how I couldn't get the help I needed from customer service. Updated to two stars.
I have placed orders in the past with zazzle and the orders have been messed up... incorrect product or multiples even though 1 was ordered. I stopped doing business with them, but received a special offer to try to win me back. Guess what? 1 item order came in the wrong size and color. I requested a refund and they refunded me someone else's order, about $15 less than my order and for a different product. We are working toward a solution, but this is absolutely pathetic.
Hi Sue,
I am so sorry to hear about the issue that you had with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
Order placed on 3-12, promised. By 3-15-19 Paid for 22 dollars for express shipping. Never arrived. Beyond dissappointed
Hello Lisa,
I am so sorry to hear about the issue that you had with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
I average 10-to-15 online orders a week and never get the wrong merchandise, Placed an order with Zazzle and they got BOTH items WRONG, then REFUSED TO REFUND and instead have tried to FORCE a company credit instead.
As the order was around $130.00, I am forced to fight this through my bank. Am also considering placing complaint with the Better Business Bureau for refusal to refund when THEY sent the WRONG ITEMS.
Hi Will,
I am so sorry to hear about the issue that you had with your order of car mats. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I can see that one of our Customer Care Agents has been in contact with you via email. If you have any additional questions, please feel free to respond directly to their email.
Thank you,
Kevin
First order was so tiny I couldn't read it. They redid the order and after paying for shipping and taxes again I was up to $40 for address labels! The second order was worse than the first, wrong label and tiny font over the design. I asked them to redo with the label and font I approved and send them out with no shipping charge and haven't heard from them again. Not satisfied!
Hello,
I am so sorry to hear about the issues you have had with your address labels! That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Jon
Ordered a product, it was first shipped to the wrong post office in the wrong city, then it showed delivered but was not here, contacted customer service like 4 times, they did refund my shipping and offered me a discount on a future order. My purchase finally arrived but considering it was a gift not in the time frame needed.
Hello Priscilla,
I am so sorry to hear about the delay in your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
EVERYTHING has been perfect... customer service ROCKS!
I have made several purchases and all are just wonderful. I have recommended Zazzle to
All of my friends...
Don't wast your time. They cannot ship to international P. O. Boxes. That is almost all my loyal clientele as a creator and my own address as a customer.
Hi Amber,
Unfortunately, we cannot ship to international PO Boxes at this time. I would be happy to forward your inquiry along to the relevant department and hopefully this is something that can be changed in the future. We truly appreciate your feedback.
Thank you,
Kevin
Originally ordered (2) t-shirts and chose the sizes based on the reviews, only for them to be too big. Zazzle offered to reship the shirt in the correct size at no additional charge. In this day & age, that was a very nice gesture! They've earned my loyalty.
I've ordered several times from Zazzle and I have never had a problem. I have also had personalized items done and was always satisfied
Zazzle has done well on providing materials in a timely manner for my business. They have also come to show great business ethics, products and services.
So I unexpectedly received my order today eventhough I was told that it was "lost in transit". My order looked great. It somehow made up for the stress of tracking down where it was.
Hello,
We are so sorry to hear that you did not receive your order! That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at [email protected], or give us a call at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Jon
I love that you can take the templates and really make it your own! You can change colors, move designs, add pictures, and so much more! All of my product have came out exactly how they were designed online. And the price is so cheap compared to others! They are always deals going on.
I have used Zazzle for personalized greeting cards, tee shirts, and business cards. Other than my own creative/design mistakes I am totally satisfied with the work, the quality of materials, and the printing
I was recommended to Zazzle by a good friend + I was confident that I would like my order. However, I was estatic when I received my order, I was very pleased. The quality was exceptional; I'll definitely be ordering again!
I'm fairly new to Zazzle, but from what I've already purchased (alone and with my daughter) we are very pleased with the service. Look forward to future purchases.
I created some magnets as gifts to members of my senior fitness class. I used some online duty-free, royalty-free, personal use only clip art for the magnets. Zazzle accepted my order, charged my credit card and then told me that my design violated their policies. Now they are telling me it could take up to 10 days for me to get my money back. They were too quick to charge the credit card. I'm not violating the clip art agreement; these are for personal use. I don't fault Zazzle for their policies, just for them not even reviewing my design until after they had already charged me. Would not recommend.
Hello LuAnne,
I am so sorry to hear about the issue you have had with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Jon
After my frustration and disappointment with invitations sent originally having a misprint, the team at Zazzle fixed the issue. They fixed the issue and expedited the baby shower invitations so that I could get them out in a timely manner!
I give them 4 stars for the original mistake however was pleased with the final product and going above and beyond to fix their error!
I ordered baby shower invites and received them with a giant line through important wording on the invite. Why on gods green earth would you not double check your product going out before it hits the printer is beyond me? They offered a 15% discount to reorder them. I have used many other services to order invites and they ALWAYS have someone checking the work before it goes to production. Thanks for NOTHING Zazzle!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaitlin,
I am so sorry to hear about the issues you have experienced with your order! That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Jon