ZazzleReviews 13,838

I ordered mass cards on a Sunday for a funeral on Friday. I paid the express shipping rate, which said they would be here Wednesday or Thursday. They are located in northern California, and I am located in Southern California. On Wednesday my product still said "making" I emailed customer service and received a generic response later that evening. On Thursday morning, my product still said "making." What was the point of paying $24 in shipping if they can't deliver it as promised. I ordered bookmarks from another company and a guest book from a different company a day after I ordered the mass cards and BOTH of those items arrived on time with no issues. We talked to customer service who said they would try to ship them out Thursday evening. I told them the funeral was Friday morning. They said I could have a refund if they didn't arrive in time. BUT I still had to order them from another company A DAY BEFORE the funeral JUST in case they didn't arrive on time. Which surprise, surprise they didn't. I got an email while at the funeral that said my product had been delivered and for my inconvenience, they gave me a 25% off coupon for my next order... I won't need that since I won't be ordering from Zazzle. At least they didn't give me any hassle when I called them for my full refund since they did not arrive on time. Just a heads up, don't order anything of importance from this company. AND don't trust the shipping dates, even if you pay the ridiculous amount to have it shipped on time.

I ordered a MOTHER OF PEARL switch plate cover and received a switch plate covered with shinny paper and a plastic cover. PLEASE beware of this company. The description said MOTHER OF PEARL TILES and it was only shinny paper, no tiles, no mother of pearl. Don't rely on the return policy. Just beware!

I ordered for the first time from Zazzle. Here's my honest review.
PROS:
- Easy site navigation on mobile, checkout experience was also simple and easy
- Fast shipping
- They advertise coupon codes directly on their site to encourage you to buy
- I love the products, most are pretty cute
- Their customer service is excellent, I was impressed. When I had an issue with a product and asked for a refund, they promptly emailed me back with a full refund and did not ask me to return the products. Most businesses suck at this aspect.
- Their marketing/communications is actually decent.

CONS
- Their products are made in China, which was really disappointing
- As a result of being made in China, one of the products (handwash and toothbrush holder bath set) arrived with a warning note stating that the product contained lead which can cause cancer and brain damage. I would never put my family around harmful substances, so I threw it away. It' sad because I actually like the monogram and end product
- I paid a big shipping cost which was the price of another purchase. Felt really steep.

Zazzle had a great start but has a long way to go. While they appear to handle customer service and website nav well, their focus should be what matters the most to the customers: a quality product.

Stellar-5-star-show for a slightly imperfect business, lol. I've been doing business with Zazzle for at least 5 years and I've had several issues over the years but by and large this business rocks. For instance, they really do take back anything you dont like within 30days, sales, sales, sales, Zazzle Black, just 10$ yearly and thats all for shipping, overall effective customer support, not perfect, but overall great, I tout ZAzzle to my two groups I run, I could seriously see myself being their spokes person b/c theyre simply the best shop on the internet in MHO.

On December 2, I placed and order for 10 Luggage tags for Christmas gifts. Upon arrival, I noticed that the names on the front of the tags did not match the backs. I placed a phone call to Zazzle Customer Support. After speaking with both a representative as well as a supervisor, we agreed upon a solution, that they were going to reprint the luggage tags with matching fronts and backs. This reprint was going to be "Red Flagged" so that Quality Control would catch any issues. On December 24, I received the second round of luggage tags with the same problem (the front and backs names did not match). I then reached out to the customer service representative assigned to my order via email since the call center was already down for the holidays. I expressed my disappointment and inquired about what had happened with the "Quality Control" that was promised? The response that I received was "It appears that another agent cancelled the quality assurance test for your order due to some delays in production over this busy holiday period." The representative then progresses to ask whether I would prefer a bank refund or a store credit because a reprint is proving to be ineffective for my "particular requirements". So if your "particular requirements" consist of a luggage tag with a matching names on the front and back... RECONSIDER ORDERING. Otherwise, you too will be explaining to your children, why Santa brought a luggage tag, for an up coming trip, with grandpa's name on the front and theirs on the back.

Received daily email that there was something wrong with my order; customer service said it was fine. Order came 6 days late (too late to use it) and half of it was missing, despite the invoice stating it was included in the shipment.