ZazzleReviews 13,840

I placed an order for 14 masks on 04/21/2020, charged my credit card on 04/22/20 for $230. Should arrive between May 9th and 11th. As of today May 26th, no masks and when I track my order they haven't even been shipped. I emailed support team on 05/18/2020 - advised 2 to 3 business day response... they don't respond. Called today 05/26/2020 during their 3 hour window and sat on hold for 28 minutes to receive a message they were having technical difficulties and disconnected my call. Called back and received a busy signal. I officially reached my snapping point and called my credit card company and I am disputing the charge! I will NEVER order from them again and I actually liked some of their things but they completely let their customers during a difficult time. You can keep the masks now I had to go purchase other ones from Mother Bee Maternity and they were GREAT quality, $5 per mask and I received them very quickly.

Shame on you Zazzle

I've ordered with zazzle 3 times. Each time my order took 2 - 3.5 weeks to ship. I'm currently waiting for the second half of my order to ship from 3 weeks ago; mind you I ordered this with express shipping. Customer service takes several days to respond and is not helpful either. I think the most frustrating part of shopping with zazzle is they will send out your order in several shipments - if you're like me, you will need all the components of your order at one time. I ordered invitations. I will not be ordering from zazzle again.

On April 10th I placed an order for puzzles. I thought they would be great gifts because of the stay at home mandate. It's now May 25th and when I go to the site it reads "Still Making". I wasn't aware it would take so long, I think that they need to put that in somewhere. Explain that the personalization process takes some time and that would give us the option as to whether to order or not. The shipping says 4 to 7 business days after manufacturing. It doesn't explain how long manufacturing takes

I RECEIVED SOMEONE ELSES ORDER!
I live in Missouri and received someone's order form Oregon. I had ordered TWO custom pandemic face masks.
And the one mask of the Two, the stitching was all unraveling and terrible quality!
I contacted customer service over a week ago. All I received was a generic response. I provided pictures of EVERYTHING. ALSO, the masks took wayyyyy longer than the estimated shipping said it would take. I originally reached out to customer service when I was waiting and waiting for them to arrive for weeks. All I got was some generic email about "Your order will be there in blah blah blah."
Now that I reached out again because I got the wrong order, I still have yet to receive anything about them solving this and giving me a refund. It's says 2-3 days. 2-3 days my $#*!. Even if it was business days, it has been well over the time! I emailed again today. I am so furious. Waste of $20. Don't even bother with this company. Don't buy from them, go somewhere else with your money and business.

It is now May 20 and I have yet to receive my banner that I have ordered May 13. I specifically paid MORE for the shipment to be expedited because I needed it for a SURPRISE graduation party that I am now somewhat worried about because my order has not even been processed or "made" yet. I would appreciate it if you could at least respond back to me telling me how backed up you guys are just so I know that all the comments people left are false and that you guys are a legit company. If I don't get this by Friday May 22 the graduation party will be ruined, I will make sure you guys have the correct comments representing your company for future business and last but not least I will make sure I get every penny back. Please don't make me regret placing one simple order with you guys. My order was scheduled to deliver for an ETA of May 18. Where is it?

Ordered prayer cards for my grandmas funeral and paid for overnight shipping. Said online I would get the cards by 5/13-5/14 it is now 5/20 and nothing. Only way I got them to respond is by writing a bad review. Then their "customer service" department says there going to give me a faster shipping at no charge when I already paid for the fastest shipping. If you can't deliver or make simple prayer cards don't sell them! Don't depend on this company. You will be disappointed.

We ordered a puzzle for our daughter's birthday back on April 3,2020. Our credit card was immediately charged for the purchase. We were told that processing would take a couple of weeks, but it was implied that it would ship out about the first of May and be delivered soon thereafter. Today is the 12th of May and no product has been received. The company web site states that the order is still "In Processing" whatever that means. I emailed the company two days ago inquiring on the status of the order and have had no reply other than an acknowledgement of the inquiry. Today we attempted to contact them by telephone and heard a recorded message that their phone system was out of order. THERE APPEARS TO BE MORE THAN THE PHONE SYSTEM THAT IS OUT OF ORDER AT ZAZZLE!