ZazzleReviews 13,840

I ordered 2 puzzles 2 months ago. When I contacted the customer service last month, they credited my account for the shipping. Impossible to track a shipment. The puzzles arrived today. In a plain white shirt box with a picture of the puzzle on the outside. The boxes had both been opened with the mostly loose pieces, some were still attached. I put them in a sandwich size ziplock bag. It was supposed to be 100 pc. For a kids puzzle. The pieces barely took up a third of the sandwich bag. Live and learn. Judy S from Manchester, NJ

I ordered several masks over a month ago. I paid a premium fee for express service. Every time I check, they are still being made. I was told they should be delivered between May 22-29. They are not even done making them, let alone shipping them. When I contacted customer service, they did not have an expected day of shipping. It has been a week past when they should have been delivered and they are not even close to shipping them. I really wish I had not wasted my money!

Just like all the other people here, I too have been waiting and waiting and waiting for my order. I ordered on 4/22. They keep telling me the same thing. It's still being made and we can't give you any estimate of when we will send. I've ordered puzzles on Etsy that were high quality and were sent out within two weeks. If you don't have the capacity, don't take the orders and be honest about how long it will take. Don't bother, they'll never send you anything.

Zazzle No Longer Dazzles
Warning! Place your order a month or two in advance if you want your items on time! What Zazzle does now is hijack your order if you don't pay for the over excessive shipping cost to have the order expedited. I ordered two gift bags May 19,2020. The bags have not been shipped yet though Zazzle states that the bags would be shipped after 7 business days, to date May 30,2020 the gift bags are still in the making status! Being that I live in los angeles and Zazzle is up North in (Redwood city) CA. My past orders have always arrived on time, days before my events. Now that they have 3 shipping options (greedy blood suckers) your order will be mailed out according to that date. So with that said personalized gift bags is the only reason I continue to use Zazzle because Vista print does not offer that service yet. Vista print is actually better than Zazzle in many ways. Unlike Zazzle, Vista print offers a variety of vibrant colors, they are much more liberal when it comes to using celeb or designer content on your designs! And their cost efficient. You definitely get more for your buck at Vistaprint, they won't dissapoint! Zazzle no longer Dazzles! How sad.

I ordered face masks on April 19th. With the pandemic, I expected there to be shipping delays. I was fine with that. I had ordered various face masks from various vendors to see which style(s) I liked best. I received an email confirmation that told me to expect my order by May 18. When May 18th came I tracked the package and they hadn't even made my masks yet, let alone shipped them. Zero communication from Zazzle until today, 11 days after the expected date, telling me the masks still aren't made or shipped. It could be another 5-7 business days before they are.

They offered me a credit voucher for a portion of my order that I can use on a future purchase or an option to cancel my order. Needless to say, I canceled my order. I have zero confidence that they can fulfill the orders they accepted and they do not communicate well with customers. It's too bad because I was psyched to find masks made in the U.S. At least I have found better, more responsive, U.S. suppliers on other sites. I did not have these issues on Etsy.

This was my first Zazzle purchase and it will also be my last.

Disappointing would be putting it mildly. I ordered a mother's day gift 2 weeks before the date. It STILL has not arrived. When I contacted the customer service rep, all he kept saying was 'it'll arrive next week.' Of course, this never happened. It's insulting that they continue to lie on their estimated timeline. And when I ask for them to be more accurate, they simply say they can't. I will say, they did offer a refund. But I want the gift I ordered and have been waiting for, for over a month now! Downright pathetic.

Where is my order?
ORDER DATE= April 23,2020 MORE THAN A MONTH= STILL DON'T HAVE ORDER: Not even shipped!
My order that I placed OVER A MONTH AGO on APRIL 23rd. It was supposed to be delivered to me at the latest on May 20th. AS OF TODAY, more than a month after placing my order, THE ORDER STATUS still SHOWS that Zazzle is MAKING my order! My order hasn't even shipped yet!
Your company continues to sell products but is unable to honor the orders already placed by people.
I believe this company a scam & I am ready to contact authorities and business bureaus.
Will I ever receive my order?
When will I receive my order?
I am disappointed & want this problem to be fixed? I anticipate a response with a solution.