ZazzleReviews 13,840

I've read that the only way to get Zazzle to respond is to give a poor review. So, here I am.
After reading everyone else's reviews regarding shipping, I'm afraid I'm being ghosted and just got scammed out of a large chunk of money for a gift I ordered.
I have kindly emailed twice without a response, and their phones are apparently forever experiencing technical difficulties since I've tried calling for a month now.
I would like to know where my order is please.
I am EXTREMELY concerned that I just gave my money to a scam website.

I ordered 2 masks with expedited delivery to come by May 27, although the actual order says to be sent out 1 day after printed. Masks ordered April 27. They were quick to charge. I couldn't get customer service by phone, so sent an email. No response to email, so I called the credit card company to dispute the charge. That provoked an email apologizing and saying they would be happy to assist with any part of my order that didn't meet expectations. I responded that the only way they could assist me would be to send me my order. That was on June 2. I said that I would happily pay if they sent the order and as of today, June 8, I haven't gotten a response. I suggest that if you don't get what you ordered on time you contact your credit card company. That at least elicited a response.

I ordered may 7 2020 here it is june 7th still no order received they WILL NOT RESPOND to any emails for the most part there quick to charge your card WILL NOT REFUND! Well Monday morning I will be contacting my card services of fraudulent charges because Im not paying for something I never received! DO NOT ORDER FROM HERE YOU WILL NOT RECEIVE YOUR ORDER (SCAM) I received 1 email that only says thanks for ypur order im pissed DO NOT WASTE YOUR TIME ORDERING! Keeps saying will email you when order shipped! Card statement shows I paid May 7 & still hadnt received my ORDER! No order Id or anything! 0 starz if I could

I ordered $119.60 worth of different themed masks. I got one and 10 disposable masks were to be with it but no not there. Web site has not contact ability and phone number is a recording. They took payment for non delivery. I finally emailed company but no confirmation of email as a responsible company would do. The idea of these themed masks was great but I guess that's all this company had a great idea. No product or decency to follow up with email inquiries. Beverly Griffith Christiana, Pa

I have been treated horrible, my design looks rediculous considering it took 2 MONTHS! I am uploading what I got vs what I was supposed to get. They promised on top of all this that I would be compensated after one month if I didnt get my order but then ignored my emails, my calls, everything and got my masks to me past 2 months finally still no compensation. Then they cut my name off the top of my mask which added insult to injury. I mean I didnt even get my entire symbol which is rediculous. 2MONTHS is my wait time and being ignored the whole time. I'm ordering again along with other mask sights and will review each time frame for those who are looking for better sites as well. We will see.

I ordered my personalized picture frame about 2-3 weeks ago and although it says it already shipped more than a week ago, I have not received it yet. I guess it's not just my problem, because many customers have trouble getting what they paid for. Like many of the other customers, I have not gotten what I paid for. I also emailed customer support and no response yet. I tried calling today and there is no help whatsoever. I have been on hold for the past hour and there is no wait time or indication of whether there will even be someone to help me. There are just a bunch of their own advertisements and loud music the entire time. NO RESPONSE. DID NOT RECEIVE. So very disappointed.

I spent a month and half waiting for something that I never got. It's a really long story, so I will try to shorten it to what people actually need to know. They said it would be delivered between May 15-27th. It wasn't. Reached out twice to check the status. They told me it was close to being done. Then they emailed me and said they'd refund me shipping for how long it was taking. Then the next day they told me they were cancelling my order all together. "They thought they could make it work, but they just couldn't." So! That's freaking horrible since my mom was expecting her Mother's Day gift. I'm just so mad I ever gave this company any of my time or money.

I wanted an image of my car on a round keychain and they refused it. I had 2 previous orders and they did them with no issues, both cars on round keychains. There was nothing different with this order, yet they refused it due to content and refused to answer when I asked why. Why would they be? The image was of a mustang convertible. I tried to get an answer to my question and all they did was send me a free shipping coupon on a future order. No explanation Won't ever do business with them again. Sorry Zazzle, YOU lost a great customer!

I ordered an insert for my triplet's graduation announcement, a party invitation, and envelopes on 5/18. I spent hours selecting and designing the items. I paid extra for rapid shipping. The envelopes arrived, days late, but at least they arrived. The party invitation arrived 6/3, but over a week late, and the insert I need to send out their graduation announcement never arrived. Their customer service has such a tiny window of availability, I can't believe it. I absolutely would not order from them again. I'm going back to Vistaprint. SO disappointed and frustrated, as I now have to quickly source the inserts somewhere else.

Do not order anything from this company... I ordered an item 2 1/2 months ahead of my grand daughter's birthday. They charged account leading me to believe that the item had been shipped. It was not until I inquired where my order was that they informed me that the order was cancelled and they would give me a credit... my grand daughter not only has to endure a virtual birthday party, she will not receive the gifts I had ordered for her. Do not trust or order from this company. They are incompetent and do not deserve any business.

The site promises unique products produced by independent artists. I felt great ordering a custom-produced puzzle for our sister, believing it would be well worth the money... I guess we will never know... Zazzle took the money immediately for our purchase, but the product has never shipped. I am still waiting, two months later, while the status of the order continues to say the puzzle is still "making."
I have reached out three different times to inquire about the delay in production and estimated shipping date, and the responses I get are vague. I am waiting to get my money back. What a let-down and time-suck.