ZazzleReviews 13,865

This company is a fraud I order face masks in April and they said they shipped them in early June and even the tracking of the shipment isn't moving stay away from this company.

Zazzle's regular shipping is ridiculously slow. It is taking at least 7 business days to ship from Kansas to Michigan. It uses UPS Ground Mail and then switches to USPS to make the final delivery. Even USPS could deliver this package faster. Zazzle offers faster shipping but it is exorbitantly priced over actual delivery cost... Zazzle is price gouging it's customers. I'm not sure how they will stay in business with this shipping approach.

I ordered a gift for Father's Day on the later side. I was expecting it to come anywhere from Friday, June 26th-Tuesday, June 30th as was the expected arrival time. I was constantly tracking the package as Zazzle made it so easy and convenient to do so. When I got the notification that the gift had arrived on June 20th, the day before Father's Day, I was shocked and extremely happy. I will definitely use Zazzle in the future! The gift came double wrapped, in perfect condition and looking incredible. Everything was so easy and my dad loved it!

I ordered a simple puzzle for my husband for Father's Day I ordered it May 14th never received any type of letter telling me that it was not going to be sent here we are June 23rd and still no puzzle I call these people up and ask him what happened to my puzzle they said they closed down the factory and cancelled all the orders what a shoddy way of doing business worst place to shop at funny thing is they decided to make me up an account that I never applied for and took the money that I paid for the puzzle which was $71 and put it into a Zazzle account instead of giving me back my money and telling me what was going on go figure this is the worst place I have ever seen in my life very very dissatisfied as this was a Father's Day present for my husband

Only giving 1 star because I have to. Too bad I can't leave zero. I placed an order for wedding invitations, and when I received the first order, it was someone else's order and not mine. Took Zazzle 4 days to respond to my complaint and 3 days to get the "fixed" order... which was still wrong and someone else's! Now I have to wait another 7 days to get my correct order? Well I am now running out of time, as I have to get my invites sent out ASAP and I'll most likely be forced to order from another website. I better get a full refund, as this is absolutely unacceptable whether we are in a pandemic or not. The first time my order was wrong, I was understanding. Now, not so much. Will never order from Zazzle again.

I ordered something for Father's Day on May 27th. I was told when I ordered that it would take 7-10 days to prepare and 4-7 days for delivery. Well they say they shipped my product on 6/17, yet USPS says it just has a label printed and it's not actually shipped. Father's Day is 6/20. Clearly it is not going to get here in time. It should not take a month to produce and mail out product that's been paid for, especially when it's MARKETED AS A FATHERS DAY GIFT! And it's clear it isn't actually shipped. Don't waste your time or money with this place!

NEVER BUY from ZAZZLE
Worst company ever! Ordered a special banner for daughters graduation a month before event. Paid $16 extra for shipping so would be sure to arrive on plenty of time. They just could not deliver. Was told they were busy. Started to make 2 days before event. Then abruptly sent an email canceling my order! The email they sent did not even offer an apology... NOTHING. I week later still no refund. NEVER BUY FROM THIS COMPANY! They are a hot mess. You should apologize to my Graduate!

Don't order from Zazzles! 3-4 days for a customer service rep to email you back?! Over 40 minute wait on the phone to find a card that's sitting in a state I don't live in that was suppose to be delivered 2 days ago! It's my child's father's first Father's Day & I ordered the card in advance to make Father's Day of which obviously it won't be here! No update on the tracking either, should've listened to the comments on Facebook. This is a scamming company!

The order that I received was missing one item and the other item was of VERY poor quality (a travel mug) considering it's list price of nearly $30. I've sent 2 emails in the last two weeks to resolve my missing item and only got automated responses. Their phone-based customer service is only a 3 hour window. I was on hold for 46 minutes and then got an automated message that said the MAILBOX I was trying to reach was full. I cannot believe how awe full this site is. DO NOT use this service.

I am sympathetic to there being delays due to the pandemic, however it has been over a month since I placed my order for 4 face masks. I waited for 55 minutes on customer service line to be told they don't have a manufacturing date, which I find absurd. I don't want updated shipping as a response, I just want the product I payed for and I want to know when I am going to get it. I work in a manufacturing industry and I know, they have timelines for production.

Usually, they're pretty decent, but during what they consider "controversial times", they refuse to print the "opposing viewpoint". What hacks me off is they pull the "conflict with our content guidelines and goes against user agreement" excuses when they don't agree with or don't like the message.

They change their minds about what constitutes these things when it suits them, not because it violates anything. I'm sure they'll use the same excuses when they reply to this.

If the stuff I make wasn't so easy to do and didn't turn out so well, I wouldn't be a customer. That's why I gave them a 3. I'm only giving an order ID because this site requires it.