ZazzleReviews 13,839

Invitations were scheduled to arrive today 09/08/2021, I have spent the entire day waiting, I called customer service and requested a call back, when I received the call back the heavy accent woman disconnected or the call dropped, I had to place another call back just to be told the shipment is lost and the will replace and resend to me, this company will never get a penny from me, this is ridiculous, not a good company to deal with, do not use this company at all, I am ver upset and stressed out

9/8/21
I was on Zazzle for a while and they terminated my account for absolutely no reason they were Accusing me of uploading content that wasn't mine and they were telling me they had emailed me about it But I never got nothing Anyway Way Theirs Better drop shipping platforms then Zazzle they're a bunch of liars!

We ordered wedding thank you photos and they are so terrible we are embarrassed to send them out and will need to order different ones. The paper quality is like thin magazine paper and the printing quality is so grainy that you can't see details in the photos. Would never order anything again and wouldn't recommend. They do offer to return the product but we have to pay the return shipping after already paying $15 for shipping. So we would be spending $30 to get a refund on a $28 product, makes no sense. Very disappointed.

I ordered my Wedding Innovations and RSVP cards back in 07/17/2019 and then was charged $9.95 in 2019, 2020 and 2021 for a membership when I never signed up for this. I called Zazzle and I have been taken off of Auto renew but when asked for a refund they would only give 1 month back. I explained that I only used them once and the order was over $200 already and that I wanted a full refund since i only used them once and never signed up for the membership. They are not able to do so. I am leaving a review on their website so others can see what type of company they are and how they value customers as well as writing into the BBB.

This site is not legit. I used this site twice and in both instances had horrible experiences. The last one I was sent the wrong item and was never refunded the money. I contacted customer support several times before they even agreed to refund the purchases. Then, after the money was never refunded, after weeks of reaching out without a response they told me I needed to speak to my financial institution! What is my bank going to do? They are not responsible for refunding money, they can only verify nothing was deposited, which they have done. This is a disgusting platform, with horrible customer service, that allows people to steal from you. DO NOT USE THEM!

I'm so angry I didn't read the reviews before purchasing! I ordered invitations and rsvp's for my wedding and absolutely hate them! The quality is very poor and they look chessy. I reached out to them so I'm hoping for a good outcome. This is false advertisement!

Issue now fixed. They made good on promise. I order mugs with my artwork. I received a bunch of dirty mugs with the bottom rims looking like they are used mugs. Dirt is ground into ceramic. And, they added THEIR Zazzle logo to the bottom? What is this - they advertise on my merchandise. I complained and they said sorry, can't exchange - Logo stays and try and wash off ground in dirt. I did - it won't leave. Who wants used dirty mugs in their cupboard? Zazzle - do not buy from them. I wrote a review giving them 1 star - they only post positive reviews!

I designed a bumper sticker that was anti vax anti masks and anti covid restrictions, they refused to process my order they said it violated their guidelines. Absolutely shameful.

I have now received several pieces from Zazzle with printing errors. The first, a coffee mug, had its image printed on crooked. I never informed them of this because it was the first screw up and it wasn't terribly crooked. Fast forward a few months, I have just received the replacement for a shower curtain that arrived with a printing error on it. The replacement also has a printing error on it! This tells me; absolutely no one is checking orders! They aren't even honest about it by calling these "scratches". My next stop is to contact the artist who is utilizing this site to print his works. I'm not happy to have my time wasted. Zazzle is neither honest, nor quality, frankly. (With the images I am posting, there are actually two separate shower curtains shown. One has printing errors near the bottom, while the other one is on the truck of the tree in the image. Just so you know it's more than one screw up.)

Received order twice. Incorrect both times. Now they say they can't produce stickers with clear (transparent) background even though site has that option. Wasted two weeks.

The luggage tag I ordered & received is fine. My complaint is with the so-called "expedited" delivery fee ($14.99) I was charged. The supposed delivery time was 2 days from manufacture, but it was more than a week since I received a e-mail telling me the item was READY TO SHIP. Not very expeditious in my mind, and cetainly not worth that high a fee. I'll think twice before ordering from Zazzle again.

MKW

Update: I finally was offered a full refund after several phone calls and countless emails. Today I was notified by AMEX that the refund was issued but, no surprise, it was only a partial refund. STAY AWAY FROM THIS COMPANY. Trust me: Zazzle isn't worth the headache.

Original Review:

I designed and ordered two sets of business cards for my high end luxury real estate business. To coordinate with my overall theme of white and champagne gold I selected a card that, when previewed, had a beautiful shimmer to the gold band on the front. I also paid to upgrade to premium stock and to round the corners. The cards arrived on time but, unfortunately, the "gold foil" band was completely muted, no shimmer at all, and looked more like shades of pale yellows and tans. I wasted valuable time trying to explain to customer service that this was not going to work while the service rep tried to just issue me a Zazzle credit to order more while, at the same time, simply couldn't assure me that what I preview online would actually turn out to be what I needed. And the return process? Not convenient. I had to submit a return request online and now am forced to wait for them to respond. Could be two days. Funny, because they billed my credit card immediately. Looks like I'll have to have my card company go to bat for me on this one. This was my first and last time ever purchasing from Zazzle. Thank goodness I didn't order any additional custom made products. I can accept a print issue... what I cannot fathom is why they would feel in this current retail climate why it's a good idea to make it so inconvenient to process a return.

This company is amazing! I got the most Gorgeous Wedding invitations. The artistry is breathtaking. I unfortunately did a major mess up at the beginning of making my invitations I forgot to put the time. Not only did they comfort me knowing that I could get a brand new box FOR FREE even though it was my mess up, but they sent them promptly and charged me nothing for the second box of my wedding invitations. The quality is astounding and this company is too, if you're going to do any sort of invitations I suggest you go with them. Zazzle rocks!

I have ordered twice from them. He first time the order went along with no hitches and was perfect. Easy to work with, etc. On my most recent order, everything was wrong. I called and got different answers to my questions, they cancelled a complete order when 1 item out of 4 apparently had trademark issues (USPS, Xbox) and I had to write back (takes 24 hours!) to find out why, their prices changed when I went to get the reorder item and then they said since I ordered items that came from different warehouses, I had to pay two different shipping charges. Never heard of that before since it was their issue and it was all coming from the same company. I finally got disgusted and ordered from VISTA print-- the item actually cost me less!

I designed a mug as a gift for a friend, based on our workplace. Zazzle refused to print it, citing the company logo. To be clear: I asked them to print ONE mug as a PRIVATE GIFT, and they refused. So I took my business elsewhere (Canva). Will never use them again.

I have had 4 orders with Zazzle. The first was fine. The last 2 were horrible. The wrong size that I had to replace. By the time customer svs returned my email, it was too late. They never offered to refund the money. I then did a poster. There was a spelling mistake. My fault. I wrote an email asking to modify (they offered that svs) I received a return email stating it was too late to modify. Why offer it? They asked if I wanted to cancel. I asked to cancel. Guess, what, it's too late to cancel. Sixty dollars down the drain. I will have to do it all over again. Their customer service is the worst. It's horrible. They shouldn't call it customer svs they do nothing to help customers. I give it 2 stars bc my first order back in 2014 was right.