ZazzleReviews 13,931

I ordered an ornament online from Zazzle on Dec. 7. Plenty of time (and they promised) that it would get to me 3 days before Christmas. I had a whole Christmas present production planned around this ornament. I was going to do a Christmas elf flash mob of 1 for my bachelor friend who doesn't decorate. I had a wee tree and candy canes and got my costume out of storage. The ornament arrived Dec. 27th ruining the entire event. Then, the ornament's hole for hanging wasn't even centered. I reached out twice to them and didn't get a reply. I have now disputed the charge with my credit card company. Unacceptable!

I ordered a stamp on Zazzle it took forever to come in. When it actually showed up our brand on the top is completely screwed up, you can't even tell what it is, our circular brand is so poorly cut they put no time into making it look nice. The materials they use are cheap and they are selling there products for way more then they are worth. Overall don't bother ordering off zazzle it's a complete waste of time.

Zazzle is a legitimate business. I like that they offer free shipping and most of thier items ship quickly. However Zazzle has the worst most amature content management team I have ever seen. I am an independent author who has hired illustrators to draw pictures for my books. Resently I have designed a few products with pictures from my books just for myself and my family. These pictures are based on my family members. Four different times they falsely accused me of copyright infringement and cancelled my orders that included my artwork which If they had asked me first I would have been glad to show them reciepts showing that I own the rights to the artwork I submitted.

Most upsetting was I placed 3 separate orders using pictures of a cartoon version my son playing basketball. On the basketball Jersey appeared the word Eagles which is the name of my son's high school team. Zazzle produced and sold me the first 2 items I ordered without any problem. The 3rd order I placed using the exact same picture zazzle content department cancelled the 3rd order claiming the word Eagles is trademarked. If the word Eagles is trademarked why do so many schools and companies use the word Eagles? Why did Zazzle produce and sell me 2 products previously with this exact picture? Zazzle has also messed up on several of my orders in the past causing delays in shipping orders that were supposed to arrive for Christmas or they sent me the completely wrong product. Once they sent a custom sweatshirt with profanity on it that was a completely wrong product. It was adressed to my 12 year old grand daughter it would have been disgraceful if she had opened the package Christmas morning and found the Xrated sweatshirt.

Don't ever shop with zazzle this is the worst place to shop at! Save your money they literally just scam you and don't even send you your package nor do they want to give you a refund. I ordered a custom bear and the package said it was delivered but it never did i also emailed them and asked for a refund and they didn't give me my refund that i asked for instead they wanted to reship another bear and it still didn't get here this is a bs app don't EVER EVER SHOP WITH THEM. THE WORST EXPERIENCE. Just save your money and shop somewhere else but here.

I ordered announcements from this company and the only thing I have received is the run around. The tracking information they supply keeps pushing out the date of delivery and when you ask where your package is - They send a form letter saying check the tracking info.

I ordered some custom items for Christmas. Sadly only one of my items arrived and they still have not given me an answer on what is happening with my second item. I have been charged for both and still have no response from them. I cannot get in touch with anyone live to discuss this issue. Very disappointing.

I placed an order for some custom mugs and wrapping paper on November 30. The wrapping paper arrived on December 15 and it looked great. The mugs were mailed out on December 6 and the tracking says it needs to be picked up by the post office and never was picked up. I contacted Zazzle to get a replacement and they expedited my order on December 20. The new tracking says that the label for the replacement order was created on December 27 and today on January 4 there still has not been any movement so I contact them another time and they will be sending out another order. The two stars I gave them was for the wrapping paper but I just don't understand how packages keep not making it to the shipper and these were supposed to be Christmas gifts and they are significantly late.

Estimated delivery after paying $13.99 for expedited shipping for order placed 12/14, was 12/24 however the item was delivered after Christmas :( The item was decent quality but if expedited is paid for, and not received timely, it would be nice to credit that out.

When I paced my order it said it would be delivered December 23 I paid for express shipping $26.60 it was shipped on December 23. Definitely not in time for Christmas. Most likely will be delivered Monday the 27 or Tuesday I placed a large order. I will not be ordering from Zazzle again

I ordered 2 things Dec 6 with a reply that everything would be delivered 7-10 days. It's now Dec 21 and nothing. I have called 3 times and 1st person hung up on me because she couldn't find anything, 2nd and 3rd tried to rectify but nothing has come. This is a very customer UNFRIENDLY INCOMPETENT company. Don't waste your time.

I needed my custom binder as soon as possible. Got an email saying the order was ready, but it was running late and would arrive today instead. No package today, so I checked the order details. Now it says it will arrive tomorrow. How many times will they change the date? Very frustrating.

Bought a Christmas ornament on Dec 13th with site saying delivery by Dec 21st. Got note it was made on 18th and labeled on 18th brought to post office on 20th. Ornament was $23.08 and shipping a 2 ounce ornament $14.80. First class is $4 at best and Priority $8. Got a note tell I g me it is the post office's fault for running late. Done all my shopping on line and not one package was later than promised. Now they revised it to arriving the 27th. I ordered other ornaments from 3 different sites on the same day and they all arrived early or on date promised. This one is going back as soon as it arrives.

They NEVER answer their phone or return emails. I ordered a Christmas gift well in advance to receive it by the 24th and I still have not received it. Also, their app has me as a customer without any purchases. Unbelievable.

DO NOT ENTER INTO ANY TRANSACTON WITH THIS COMPANY! THEY ARE NOTHING BUT LYING SCAMMING PIECES OF CRAP! THEY WILL CHEAT YOU OUT OF MORE $ FOR EXPEDITED SHIPPING WHICH WILL NEVER ARRIVE WHEN PROMISSED! THEY LIE ABOUT SHIPPING STATUS. I KNOW AN EMPLOYEE THERE THAT SAYS ANY POSITIVE REVIEWS ARE WRITTEN BY STAFF MEMBERS UNDER THREAT OF HARM BY MANAGEMENT. ZAZZLE IS A SCAM!

Order was canceled because "This product contains a design with an image and/or text that may be subject to copyright". Despite having no copyrighted material. This was the first and last time I'm using Zazzle.

I placed my first order with Zazzle on November 29,2021 for a Mouse pad as a Christmas present, it was
Expected to be delivered by no later then December 14,2021 on December 16 I received an email
Stating the item was not available with no ETA, that's 2 days after I was to receive the purchase.
Why didn't they notify me sooner, no other notification was ever sent.
In my opinion this company is not trustworthy.

Received my Hotel Accommodation detail cards in the mail today. Surprised at how small the print was but they are beautiful so I was happy. Went to put them in the invitation envelopes and "optional text on back" was printed on every one. There was no option to delete the phrase so now I'm stuck with these and no time to order new ones.

Love the Christmas wrapping paper however I can't in good conscience purchase from a company that would promote the Facist battle cry, "Let's Go Brandon"

I ordered 75 Christmas photo cards in 2020, photo received 3 days before christmas through snail mail. I don't understand why a company like this would USPS. The photo was very blurry. In the trash they went. So they issued me a full refund credit. Ok used the credit this year 2021 Nov 30,2021. Have yet to receive my order today is December 13th. At this point they are backlog in NJ post office. Getting all my money back and will never order from Zazzle again. Going to CVS from now on for my christmas photo cards.