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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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10 stars
May 1, 2022

Very Satisfied w/ my order! I will definitely order from you again…

Date of experience: May 1, 2022
Florida
1 review
0 helpful votes
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Wine labels
May 1, 2022

The picture came out perfect and fit the wine bottles beautifully

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Fast shipping and easy to edit to personalize! Great website

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Memorial Cards
April 30, 2022

Great options - easy to edit - fast delivery & reasonable prices (given the recent discount). The family was very happy with the product and the ease/quick delivery were outstanding.

Date of experience: April 30, 2022
Michigan
1 review
0 helpful votes
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Perfect!
April 30, 2022

Item arrived quickly, and perfectly as described. I am thrilled!

Date of experience: April 30, 2022
California
1 review
0 helpful votes
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Since it was my first time ordering from Zazzle, I had questions on how to create my cards on line. I called customer service and quickly answered my questions and I was on my way to complete my cards.

I received them a few days earlier than projected. They were very nice. Color was great, folded just right. I received them in a stiff envelope that kept them neat.

Date of experience: April 29, 2022
Massachusetts
1 review
0 helpful votes
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Creative website
April 30, 2022

So many creative invites. Fast shipping. Will def be using again!

Date of experience: April 29, 2022
California
1 review
0 helpful votes
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I'm a little frustrated bc i dont have any use for this tag.

Date of experience: April 29, 2022
Maine
1 review
0 helpful votes
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Quick and easy
April 29, 2022

My wedding invitations came out amazing. I would definitely use Zazzle again!

Date of experience: April 29, 2022
Florida
1 review
0 helpful votes
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BABY SHOWER Invitations
April 29, 2022

ZAZZLE had a great selection of Baby Shower Invitations with the LAMB theme that I needed. The company was most accommodating in their details of the invitation, and I am very pleased with how the invitations came out. I had them within a 48-hour turnaround period, and it was superb! Great on-line company and great experience!

Date of experience: April 29, 2022
Wyoming
1 review
0 helpful votes
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Use Zazzle!
April 29, 2022

Zazzle makes designing your own unique item a breeze! I will always use Zazzle the I need a custom gift created and I know I won't be disappointed. Thanks Zazzle!

Date of experience: April 29, 2022
Florida
1 review
0 helpful votes
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Just perfect!
April 29, 2022

I am very impressed with Zazzle. My order was perfect and arrived earlier than expected!

Date of experience: April 29, 2022
Vermont
1 review
0 helpful votes
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Awful- product never arrived
May 29, 2022

Paid for expedited shipping for custom napkins. Never arrived in time for my husband's 40th surprise party. Never should have been on sale if couldn't produce! Should have used Etsy.

Date of experience: April 29, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Beth,
We are very sorry to hear of the delays you encountered! If you have not already been assisted, we ask that you reach out to us at [email protected]!
Thank you,
Ryan

North Carolina
1 review
0 helpful votes
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I love my baby shower invitation
April 29, 2022

My experience with zazzle has been awesome my baby shower invitation look good and they came on time

Date of experience: April 29, 2022
Michigan
1 review
0 helpful votes
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Great Quality
April 29, 2022

Absolutely love my rustic barn themed wedding invitations, rsvp cards, thank you cards. All came in time, very well packaged.

Date of experience: April 29, 2022
Florida
1 review
0 helpful votes
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Beautiful invitation
April 29, 2022

Invitations were delivered earlier than expected. And, the invitations look great!

Date of experience: April 29, 2022
New Jersey
1 review
0 helpful votes
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Fast!
April 29, 2022

Easy very fast shipping and receiving Product was exactly what I wanted!

Date of experience: April 29, 2022
Texas
1 review
0 helpful votes
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Weird line
April 29, 2022

Every time I would stamp there would be a weird line

Date of experience: April 29, 2022
Illinois
1 review
0 helpful votes
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Beautifully printed
April 29, 2022

I inserted an awesome picture of a storm with a tornado as my son is about to become a Meteorologist. The invitations look amazing. I can't wait to send them out.

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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Satisfied
April 29, 2022

Little expensive but you performed well in a pinch.

Date of experience: April 29, 2022