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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Very Satisfied w/ my order! I will definitely order from you again…
The picture came out perfect and fit the wine bottles beautifully
Great options - easy to edit - fast delivery & reasonable prices (given the recent discount). The family was very happy with the product and the ease/quick delivery were outstanding.
Item arrived quickly, and perfectly as described. I am thrilled!
Since it was my first time ordering from Zazzle, I had questions on how to create my cards on line. I called customer service and quickly answered my questions and I was on my way to complete my cards.
I received them a few days earlier than projected. They were very nice. Color was great, folded just right. I received them in a stiff envelope that kept them neat.
So many creative invites. Fast shipping. Will def be using again!
My wedding invitations came out amazing. I would definitely use Zazzle again!
ZAZZLE had a great selection of Baby Shower Invitations with the LAMB theme that I needed. The company was most accommodating in their details of the invitation, and I am very pleased with how the invitations came out. I had them within a 48-hour turnaround period, and it was superb! Great on-line company and great experience!
Zazzle makes designing your own unique item a breeze! I will always use Zazzle the I need a custom gift created and I know I won't be disappointed. Thanks Zazzle!
I am very impressed with Zazzle. My order was perfect and arrived earlier than expected!
Paid for expedited shipping for custom napkins. Never arrived in time for my husband's 40th surprise party. Never should have been on sale if couldn't produce! Should have used Etsy.
My experience with zazzle has been awesome my baby shower invitation look good and they came on time
Absolutely love my rustic barn themed wedding invitations, rsvp cards, thank you cards. All came in time, very well packaged.
Invitations were delivered earlier than expected. And, the invitations look great!
I inserted an awesome picture of a storm with a tornado as my son is about to become a Meteorologist. The invitations look amazing. I can't wait to send them out.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Beth,
We are very sorry to hear of the delays you encountered! If you have not already been assisted, we ask that you reach out to us at [email protected]!
Thank you,
Ryan