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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Graduation cards were delivered as ordered on time
I ordered invitations for a rehearsal dinner for my son and baby shower invitations for my daughter. They turned out beautifully and I am extremely pleased with both. I expedited the order and it was costly but they arrived just when I was told they would. I highly recommend them.
Love all your designs. Beautiful work. Fast service. Ordered 3 times. Never disappointed. Can't beat the price... 1 Birthday & 2 Anniversaries. So happy with my purchases. Will definitely order again.
Excellent customer service. Will use again. Definitely
Post office mangled the packaging and the card and envelope were very bent. I am disappointed because this was a first wedding anniversary card for my brother and his new wife but I will still send it since I don't have time to order a new one.
Easy design and order process. Reasonable pricing. Fast delivery
I had never ordered from dazzle before, but totally would again. Invites were exactly as pictured. A little on the expensive side, but I think worth it. I paid extra for super fast shipping—they arrived in 2 days as promised.
Your first great grandson only turns 18 once. The card commemorates the occasion with style and flair.
Zazzle was user friendly, had a nice selection, and quick shipping too!
Prompt and pretty. They were also earlier than expected, which was nice given the delays in mail lately.
They came out absolutely perfect I'm so in love with them!
Fast shipping and pristine quality with a ton of envelopes and great seal to protect from weather
Great product and was shipped quickly! It was exactly what was described.
Great product got it extremely fast. I should have went with the recommended size but I went with the 3x5 and it was a little too small but that was my fault. It's a nice invitation and I can't wait to mail them oit!
Came out beautifully! Can't wait to see my daughter's face when she sees these at her graduation
They came out exactly how I wanted them. Smaller than what I expected though. Printing was very nice.
Everything arrived on time and is very high quality.
Be aware though, your order DOES COME with generic white envelopes. So don't think you have to buy expensive, fancy ones like I did.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

