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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I received my perfect card before my predicted arrival time! I'm beyond satisfied
These were fabulous! The colors were beautiful and actually arrived a day early!
Very impressed with the speedy delivery but the box was half opened. Luckily nothing was missed/damaged.
Very happy with how the invites turned out, and they even showed up two days earlier than standard shipping estimated!
Great experience. I ordered my save the dates, wedding invitations and rsvp cards from here and they all came out beautiful and I received them quickly!
Got it in time! Haven't opened it up yet to see it but I'm sure it looks good
I was very pleased with the postcards I ordered. They were so cute and seemed of great quality. I will definitely order from dazzle again.
Great! Detailed, picture perfect! Excellent work! Worth every dime!
Love the product, but needed it in 7-8 days, had to pay $25. NO customization whatsoever, just blank pro stable cardstock invites.
Very very disappointed in that. In todays world that's crazy.
Very easy to use the site, various tissue papers were fun to look through and loved the end product!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Kathleen,
We appreciate your feedback here! All of our products are in fact made to order, and as such our shipping times and costs are catered to make sure we can get your order to you as quickly and efficiently as possible! We've just reached out to you directly via email to assist further!
Thank you,
Ryan