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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Invitation and response cards
June 12, 2022

Very easy to personalize and place the order. I will definitely order from Zazzle again when the occasion arises.

Date of experience: June 12, 2022
Virginia
1 review
0 helpful votes
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So cute!
June 12, 2022

Needed item for my daughter dinosaur themed party. Super fast delivery!

Date of experience: June 12, 2022
New Jersey
1 review
0 helpful votes
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Beautiful!
June 12, 2022

Very easy to customize my daughter's couples shower invitations. I had them shipped expressed and they arrived within 3 days. Invitations and envelopes high quality. Would definitely use them again

Date of experience: June 12, 2022
Ohio
1 review
0 helpful votes
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Shower invites Little Cutie
June 12, 2022

It was good, I just wish there wsa someone that could help when you are designing the shower invite to make your personal touches. It took me a long time and i left off the rsvp. Other than that once I got the design down everything was good

Date of experience: June 12, 2022
New Mexico
1 review
0 helpful votes
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5 Stars
June 12, 2022

Your service was outstanding! Blanca made my day! She deserves a High- 5

Date of experience: June 12, 2022
Michigan
1 review
0 helpful votes
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Not happy
July 12, 2022

Advertised and pictured as foil lined. It is fake printed foil

Date of experience: June 12, 2022
Zazzle S. Zazzle Rep
over a year old

Hi there,
We are very sorry to hear you were disappointed with your recent order! As stated in the product description and in the pop up that appears when opening this product; The foil details are simulated in the artwork. No actual foil will be used in the making of this product. We understand your disappointment, as such we've reached out to you directly via email so that we can assist under our 100% satisfaction policy!
Thank you,
Ryan

Georgia
1 review
0 helpful votes
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Satisfied customer
June 12, 2022

Received my order and we are happy with results. It was the size I expected and really nice. I would order again.

Date of experience: June 12, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful Invitations
June 12, 2022

The sunflower eucalyptus bridal shower invitations are beautiful. Excellent quality, quick shipping., very pleased!

Date of experience: June 12, 2022
New York
1 review
0 helpful votes
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Thank you cards
June 12, 2022

We ordered thank you cards for our wedding and when we received them we couldn't have been more happy! They were just what we wanted!

Date of experience: June 12, 2022
New Jersey
1 review
0 helpful votes
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Beautiful printed invitations
June 12, 2022

I am very satisfied with the quality of the invitations. I would definitely order from them in the future.

Date of experience: June 12, 2022
Florida
1 review
0 helpful votes
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Bamner
June 12, 2022

This banner Came the way I designed. It will fit perfect in the location I designed it for.

Date of experience: June 12, 2022
Alabama
1 review
0 helpful votes
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"We're Moving" Cards
June 12, 2022

The website made it easy to create the cards and customize them. The cards arrived before the estimated delivery date. Lastly, the cards are as durable, shiny, and beautiful as I imagined them to be. I had a great experience with Zazzle.

Date of experience: June 12, 2022
North Carolina
1 review
0 helpful votes
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Great experience
June 12, 2022

This was my first purchase through Zazzle and I am quite satisfied. The picture was even more beautiful in person than the image. The item arrived in flawless condition and quickly. I will purchase through this company again.

Date of experience: June 12, 2022
Minnesota
1 review
0 helpful votes
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Great!
June 12, 2022

I love that the website was easy to navigate and the customization was easy to use. Would definitely order from again!

Date of experience: June 11, 2022
Illinois
1 review
0 helpful votes
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Oder for party invitations
June 12, 2022

Good experience. Will be ordering from Zazzle again.

Date of experience: June 11, 2022
Texas
1 review
0 helpful votes
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Sprinkle invitation
June 12, 2022

Always beautiful invitations! Never disappointed... fast service... fast delivery time

Date of experience: June 11, 2022
Wisconsin
1 review
0 helpful votes
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Quick delivery
June 12, 2022

Quality paper and printing. The dates were a little smaller than I expected, but it still looks nice.

Date of experience: June 11, 2022
Georgia
1 review
0 helpful votes
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Vintage postcards galore!
June 12, 2022

I was looking for vintage postcards for an event. Zazzle had just what I was looking for. There was lots of selection too!

Date of experience: June 11, 2022
Illinois
1 review
0 helpful votes
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Awesome Gift Idea
June 12, 2022

The ordering was a little wonky as far as adding pics, it made me start all over about 5x. However when I finally got it going, it was easy and the finish product is awesome. 2 pics were cut off more than expected but still nice.

Date of experience: June 11, 2022
New Jersey
1 review
0 helpful votes
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Baptism Invitations
June 12, 2022

I was so satisfied with my order! They came out beautiful and just in time for my daughter's baptism!

Date of experience: June 11, 2022