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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I thought I ordered the wimzy blowing on the dandelion seed pod but I got one standing in the middle of the pod I needed it for my family reunion it was to sit on the top of a 6 ft obelisk no one knew but I was disappointed
My first time purchasing from here and bought custom wrapping paper invitations and bridal board and they are STUNNING
I made a card for my dad 70th Birthday and it came out great. My dad hasn't seen it yet, but I'm sure he's going to love it. The pictures came out amazing.
I was so pleased with the final product…and it arrived several days sooner than expected! The quality of the card and envelope were top notch.
The order from Zazzle was timely and well done. Thank you.
The card was simple and just what I wanted. The photo quality is great and the card stock is very nice. I would order from this seller again.
Zazzle was extremely easy to use and had exactly what I was looking for (with the exception of editing the wording). I placed my order, and it was in my mailbox within a couple of days. Pretty amazing! I will use Zazzle for all of my future "printed" needs. I rate Zazzle 10+++
The product is great just size was an issue but I must of just read it wrong is all. Pictures and everything looks great.
From beginning to the end of my ordering process Excellent!
I was pleased with my Custom Greeting Card, arrived in a timely manner, and it was packaged
Nicely. Thank you
Why do companies think our time is worthless and their time is valuable? Why do they treat us so poorly? If you want to know if the order was received and ask, fine. If the question is just a tactic to get a survey response then I need to find a new vendor.
I liked the variety of invitations I could choose from, and also liked that I could play with the fonts, spacing and texts of the invite. The invitations were delivered very quickly and the standard envelopes were of great quality!
I like the items at Zazzle however, when you purchase a card and then to ship it is more than the card---shipping was over $7.00, probably won't order again.
Love the banner!
It came quickly and will add a special touch to my Granny's 100th birthday celebration!
I absolutely love my invitations. All of my friends love them as well and I keep getting asked where did I purchase them. Thank you for such wonderful invitations.
Received invitations in a timely manner. Very happy with Zazzle. Invitations are beautiful.
My shower invitations are beautiful! Thank you! I also appreciated that they arrived the day they were promised. I was a little worried about them because my mailman bent the package to shove them in my mailbox, but the invitations were fine. Perhaps use a package that will more easily slip in a standard roadside mailbox?
It was easy to order The invites arrived quickly and were just what I ordered
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

