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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Easy, nice quality and was delivered before time. I like their work.
Ordered invitations the pictures of looked different than what I received.
Fast shipping, great price, great quality.
Love my Buttons they are perfect
Ordered and within a week or less it was delivered!
Excellent, arrived earlier to an expected. Like how customizable this was and will recommend to others
Very good design and format. Navigation of the website for perfect design was very easy with many options to choose from. The design I chose came out excellent!
Not as bright as it showed it was going to be and not enough envelopes. We had to go out and purchase envelopes. That disappointed us.
Very pleased from placing order online to receiving shipment. Would highly recommend.
It is a gift and it looks great for a 50th anniversary gift. I know the persons will love it and cherish it
Great fast shipping! Beautiful invitations, exactly what we ordered. I would definitely order from zazzle again.
I have used them site twice for invitations. Both times found exactly what I was looking for.
The printing on the napkins has ink that was supposed to be black, but you can see the purple hint on the edges. Some of the napkins are off center. The napkins themselves are not soft or nice.
I want to buy a membership now I love how it turned out
Product turned out amazing, and arrived in a timely manner. Will be ordering from Zazzle again!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Lauren,
We are very sorry to hear you were disappointed with the napkins you received! We've just reached out to you directly via email so that we can make this right! We look forward to your response!
Thank you,
Ryan