Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not only are my invitations gorgeous, but they arrived within a mere few days with just regular shipping! Zazzle continues to be my go-to place for all invitations — I recommend highly!
All my experiences so far have been exceptional, Zazzle is just amazing.
The napkins were just as ordered. Thank you so much!
. The product I got was even better than anticipated. I will happily do business through Zazzle again.
Selections were beautiful and loved how easy the site was to customize my invitations.
Made choosing my invitations easy, great quality and fast easy shipping
They are perfect. Will order from you again. Thank you
Quick and easy and arrived just as I had ordered them. Looked just like they did on line. Customized very easily. Great quality. Shipped fast, even over a weekend.
I ordered rehearsal dinner invitations. They were perfect!
The invitations arrived on time and they didn't have problems, they were pretty. Well packaged, no fails.
It was so good everything came out perfect i will definitely place an order again not a waste of money and such a good experience
Well made product and served the purpose well as it was a golden anniversary gift.
The couple loved it.
Easy to place the order and payment thru PayPal! Invitations arrived perfect and earlier than expected!
I have ordered Bridal Shower Invitations Favor boxes and games and everything came in earlier then expected and I love everything. Can't wait for my daughters shower is August. We definitely be ordering their wedding invitations through Zazzle.
Invites looked great once I had some help from the artist. Very quick response!
These cards are absolutely beautiful! They come at a great price as well. I will be recommending Zazzle to all of my family and friends!
Quick delivery and great product! Would order again!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

