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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Ordered wedding invitations and they were just what I thought they would be and they were super fast from order to delivery was a week and the 4th of July holiday was in there. Oh and they arrived a day early
This particular vendor was great: I love that I was able to customize every part of the card- it was so easy! And the card arrived ahead of schedule- great turn around time! Thank You!
I have ordered from Zazzle multiple times over the years and I always get a perfect product. Once again, they did not disappoint with the latest invitations that I bought.
When I placed my order I did not have any problems and my order came in time.
Very easy I am not very good at this kind of thing. But I did it by myself.So simple and it turned out great
I couldn't believe how cheep the watches are. Within 2 days the screws fell out and parts began to fall off. The face has such cheep printing and over all by the time I got the 60$ watch with shipping duty and exchange rate was over 150$... shipping took so long it was considered lost and my money is supposed to be returned but still hasn't yet and I will still be out the 40+$ for duty on a cheep peace of crap novelty watch. Useless in the dark. No date. Just time. No light or even glowing hands... picture shows screw falling out..
Product was good quality and well pleased with response time. Will use them again.
Very good experience, I have never had to return anything. And I will continue to use them for everything.
Quick and easy!. Site was easy to navigate, easy to edit formats, text, font, etc. Done with final design in 30 minutes and arrived the next week!
I made a birthday gift with just general pictures and was flagged as copyright. They are clueless and have no idea.
Hi Christopher,
Whilst we would be happy to print all kinds of content on Zazzle, we do have to adhere to strict copyright guidelines. Should you need any more guidance, please reach out at [email protected].
Thank you,
Ryan
Great experience the website is easy to order from will use company again.
Amazing array of pigeons and the like... i especially enjoy miss pigeon, lovely gal. Sometimes i lay in bed and i dream of her l luscious beak in my mouth.
Hi there,
We are very sorry to hear you were disappointed with your recent order! We believe in 100% satisfaction so we've reached out to you directly via email so we can assist with a resolution!
Thank you,
Ryan
The invitations: the wording ran together, it was blurry and unclear to read.
Hi Michele,
We are very sorry to hear you were dissatisfied with the invitations that you received! We do of course want you to completely love your order, so we've reached out to you directly via email so we can assist further. We look forward to your response!
Thank you,
Ryan
...
Easy to order. Delivered expeditiously. I'm quite satisfied. Thank you.
This was a very easy process and gave me the flexibility to put my words into the card. It looked professional. I was very pleased with the options given to me.
Beautiful Design and I liked they were personalized with baby's name
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Timothy,
We are very sorry to hear you were unhappy with the watch you received. Please reach out to us at [email protected] so that we can assist further!
Thank you,
Ryan