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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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These invitations are perfect for my sons first birthday. Incredible quality, think card stock great vintage coloring.
It was so simple to design and order our wedding thank you cards. They came quickly and look beautiful.
They are perfect just as ordered. Easy to change what I wanted on invitations.
I ordered personalized Bitmoji postcards with envelopes and received them so quickly and easily. They are darling and inexpensive.
I love being able to make my own pins for so cheap, it's just so more convenient than buying them off of places like Etsy where they tend to be way more expensive half the time.
Super easy ordering and fast service. Had so many products to choose from.
Super happy with my invites - and really love the options, the quick fulfillment and updates!
I'll be a returning costumer. Easy website to manage through and great ideas already there. Good choice of editing tools also.
Good quality printing, will use their service again!
Easy to make, turned out great! Received in a timely manner
I ordered two greeting cards and they turned out exactly how I designed them. Pleasant surprise when the cards delivered earlier than expected
Invitations arrived in a damaged envelope. The corners of all the invites were all bent. I didn't have time to have them redone before needing to mail them out. I suggest Zazzle use boxes for shipping since the envelope did not protect them from damage. Disappointing for the price I paid.
We are planning to celebrate my mom's 90th birthday. I was looking for an invite that we could keep as a memory for our family. The invites turned out great.
There was the name Kimberly hardcoded in the "... is registered at... line on the invites. That is an BIG issue.
Designers were super helpful when asked questions. Editing was hard to navigate at first — ad banners obscured the link to more detailed editing options.
Overall good service. Zazzle kept in touch with updates after order was placed.
These are the absolute cutest baby shower invites! They are well-made and arrived quickly.
Great quality better then what I expected Recommend
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Chelle,
We are very sorry to hear of the issues with your invitations, that is certainly not the service that we strive for! Please reach out to [email protected] where we would be happy to investigate further!
Thank you,
Ryan