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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Vintage Baseball
July 18, 2022

These invitations are perfect for my sons first birthday. Incredible quality, think card stock great vintage coloring.

Date of experience: July 18, 2022
California
2 reviews
0 helpful votes
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Wonderful Experience
July 18, 2022

It was so simple to design and order our wedding thank you cards. They came quickly and look beautiful.

Date of experience: July 18, 2022
Texas
1 review
0 helpful votes
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Invitations
July 18, 2022

They are perfect just as ordered. Easy to change what I wanted on invitations.

Date of experience: July 18, 2022
California
1 review
0 helpful votes
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Emoji Love
July 18, 2022

I ordered personalized Bitmoji postcards with envelopes and received them so quickly and easily. They are darling and inexpensive.

Date of experience: July 18, 2022
New York
1 review
0 helpful votes
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I love being able to make my own pins for so cheap, it's just so more convenient than buying them off of places like Etsy where they tend to be way more expensive half the time.

Date of experience: July 18, 2022
California
1 review
0 helpful votes
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Great products & fast service
July 18, 2022

Super easy ordering and fast service. Had so many products to choose from.

Date of experience: July 18, 2022
Kansas
1 review
0 helpful votes
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Great products
July 18, 2022

Super happy with my invites - and really love the options, the quick fulfillment and updates!

Date of experience: July 18, 2022
New York
1 review
0 helpful votes
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Great quality
July 18, 2022

I'll be a returning costumer. Easy website to manage through and great ideas already there. Good choice of editing tools also.

Date of experience: July 18, 2022
Ohio
1 review
0 helpful votes
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Beautiful work
July 18, 2022

The invitations were everything I wanted and turned out perfect!

Date of experience: July 18, 2022
California
1 review
0 helpful votes
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Good quality
July 18, 2022

Good quality printing, will use their service again!

Date of experience: July 18, 2022
Georgia
1 review
0 helpful votes
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Perfect birthday invitations
July 18, 2022

Easy to make, turned out great! Received in a timely manner

Date of experience: July 18, 2022
Pennsylvania
1 review
0 helpful votes
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Speedy processing
July 18, 2022

I ordered two greeting cards and they turned out exactly how I designed them. Pleasant surprise when the cards delivered earlier than expected

Date of experience: July 18, 2022
Missouri
1 review
0 helpful votes
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Invitations arrived in a damaged envelope. The corners of all the invites were all bent. I didn't have time to have them redone before needing to mail them out. I suggest Zazzle use boxes for shipping since the envelope did not protect them from damage. Disappointing for the price I paid.

Date of experience: July 18, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Chelle,
We are very sorry to hear of the issues with your invitations, that is certainly not the service that we strive for! Please reach out to [email protected] where we would be happy to investigate further!

Thank you,
Ryan

Illinois
1 review
0 helpful votes
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Birthday Invite
July 18, 2022

We are planning to celebrate my mom's 90th birthday. I was looking for an invite that we could keep as a memory for our family. The invites turned out great.

Date of experience: July 18, 2022
Nevada
1 review
0 helpful votes
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One issue with print
August 17, 2022

There was the name Kimberly hardcoded in the "... is registered at... line on the invites. That is an BIG issue.

Date of experience: July 18, 2022
Tennessee
1 review
0 helpful votes
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First time customer
July 18, 2022

Designers were super helpful when asked questions. Editing was hard to navigate at first — ad banners obscured the link to more detailed editing options.

Date of experience: July 18, 2022
Virginia
1 review
0 helpful votes
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Easy ordering experience
July 18, 2022

Overall good service. Zazzle kept in touch with updates after order was placed.

Date of experience: July 18, 2022
Colorado
1 review
0 helpful votes
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Baby shower invites
July 18, 2022

These are the absolute cutest baby shower invites! They are well-made and arrived quickly.

Date of experience: July 18, 2022
New York
1 review
0 helpful votes
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Excellent
July 18, 2022

Great quality better then what I expected Recommend

Date of experience: July 18, 2022
Georgia
1 review
0 helpful votes
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6" Button
July 18, 2022

I love it! Will definitely order from you all again! Thank you!

Date of experience: July 18, 2022