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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Zazzle saved the day. With a large selection of beautiful invites and fast shipping.
Great. The invitations turned out exactly how I wanted
Invitations were just as expected and delivery was fast! Very happy with my experience.
Great bridal shower cards! Great quality and very vibrant!
Received exactly what I wanted, fast. No issues with ordering, packaging, or customer service.
I was pleased with the product and the service. Zazzle seems to have something for everyone.
Everything was great, but I wish the automatic selection for shipping was the cheapest choice. I spent an extra $15-20 on premium shipping because I wasn't paying attention at checkout.
The invitations were beautifully done and arrived quickly. Very happy customer!
I am very happy with the graduation card announcements that I ordered. The quality of the paper is very nice. Also, the ease of putting photos in the design was simple. Overall, it was great!
Love the outcome of the products I ordered. Prices are also good
I ordered invitations and they look like I expected them to look. They came in a timely manner.
The invitations came just as ordered which was an easy process! We love them!
I love the invites! It said they were getting delievered next month and they actually got here in like 3 days! I was so happy with them! 10/10 would recommend
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Michael,
We're very happy to hear that you love your invitations! We are a little uncertain as to why your rating is so low given your comments, so we would appreciate you reaching out to us at [email protected] with any issues you have had so we can assist!
Thank you,
Ryan