On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Misspelling on card. Paper was not what was expected. I attempted to use live chat without success. May have been a connection issue.
I ordered a reprint of a 1910 photo I saw in an office building. Print is exactly the same as the one I saw. Looks great and is ready for framing.
Beautiful monogrammed towels and very quick arrival. Love them.
Very happy with the invitations! Easy to edit the template and get just what we wanted! Paper was good quality card stock.
They are durable. Good price too. Made of a solid peice instead of the front of the basge being glued on like I found with another company.
Arrived earlier than expected and nice quality! Well packaged and pretty image of swans. Was able to personalize which was great. Hard to find 60th anniversary items.
I need special prepared notes for my work. I needed them to be in a pad and to be on quality paper. My instructions were followed to the letter. I really appreciate the quality and the price!
I ordered elopement party invitations. I was able to choose a design that I liked and customize it to match my personality. Shipping was fast and they turned out beautifully.
Special size ordered was excellent quality and came right on time. Great for dorm room wall.
The ease of ordering from Adobe online was great. Also, shipping was quick
I made an order to a title that stated it was a metal shiney card and its not neither its just a regular paper card
Hello James,
We sincerely apologize for the confusion about the card finish and appreciate you bringing this to our attention. We have sent you a message regarding this.
Thanks
Adam
Needed Mass cards FAST. They arrived on time as promised and are perfect. Highly recommend.
Shirt looks perfect, just a bit on the small side. Will have to order a larger size.
Easy to navigate site. I was able to customize my order and there were a variety of colors to choose from
Needed to create something fun for my cousin's 40th birthday, and Zazzle delivered! I was able to customize the design easily on my phone and pay for the expedited shipping so the order could show up in time for her party.
The theme for my classroom this year is under the sea and I plan to wear this shirt the first day of school. I really like it. I just ordered another for my assistant
Easy ordering. Fast delivery. It is for a second home so have not experienced it yet. Great follow up!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melicca,
I'm sorry to hear your order didn't meet your expectations and that you were unable to use our live chat.
I will be reaching out to you shortly by email to assist you further with this order.
I look forward to helping you.
Kind regards,
Craig