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Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Awesome stamp!
August 31, 2025

The ordering process was so incredibly easy, and my stamp was exactly what I wanted. Highly recommend!

Date of experience: August 20, 2025
Texas
1 review
0 helpful votes
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Better than I expected
August 30, 2025

The product came sooner than expected and I love the quality

Date of experience: August 20, 2025
Kentucky
1 review
0 helpful votes
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It was fun and easy to design my business cards. I'm happy with the product.

Date of experience: August 20, 2025
New York
1 review
0 helpful votes
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Beautiful thank you card
August 30, 2025

The cards came out PERFECT. They were also sent out in a timely manner, which is always appreciated!

Date of experience: August 20, 2025
Illinois
1 review
0 helpful votes
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Easy to create pennant!
August 30, 2025

I created 3 custom pennants and loved how awesome they turned out!

Date of experience: August 20, 2025
Indiana
1 review
0 helpful votes
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Predatory shipping rates
August 30, 2025

Product was the quality that was expected. S
Shipping was WAY too high for the weight and dimension of the product.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 20, 2025
Zazzle S. Zazzle Rep
6 months ago

Hi Corey,
I'm sorry to hear that you were not satisfied with the shipping options for your order. I will be reaching out to you shortly to discuss this further and assist where possible.
I look forward to helping you.
Kind regards,
Craig

California
1 review
0 helpful votes
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Great! I will definitely cone back Great products!

Date of experience: August 20, 2025
Virginia
1 review
0 helpful votes
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Lovely
August 30, 2025

This order was lovely from start to finish. Thank you for being hassle free

Date of experience: August 20, 2025
Pennsylvania
1 review
0 helpful votes
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Very happy!
August 30, 2025

Item came intact, not bent, and beautiful just as advertised

Date of experience: August 20, 2025
New York
1 review
0 helpful votes
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Custom T Shirts
August 28, 2025

Great communication and fast turn around! You definitely get your monies worth.

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
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Great Items
August 28, 2025

All arrived as described and earlier than expected! I am delighted! Thanks!

Date of experience: August 18, 2025
Hawaii
1 review
0 helpful votes
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N/a
August 28, 2025

I reordered my business cards. I received them on time. I am happy with my order. I don't think it's necessary to feel obligated to write a review just to confirm i received my order

Date of experience: August 18, 2025
Arkansas
1 review
0 helpful votes
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Color Off
August 28, 2025

The only thing that I can say is... Royal Blue is more purple than blue.

Date of experience: August 18, 2025
New York
1 review
0 helpful votes
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A great detail
August 28, 2025

Looking to personalize champagne bottles for an event, I returned to Zazzle to get the job done.
Zazzle had several options with regards to design and colors to choose from and the personalization tool bar could not be easier. I also loved the preview options, so I knew exactly how it would look on my bottle. Thanks to Zazzle and the artist who assisted with my order. It's the little things that make a big impact.

Date of experience: August 18, 2025
Massachusetts
1 review
0 helpful votes
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Owner
August 28, 2025

Print was a little small. Had a hard time formatting. But other than that the quality of the products was good.

Date of experience: August 18, 2025
Massachusetts
1 review
0 helpful votes
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FANTASTIV SERVICE
August 28, 2025

My custom order was made/shipped in super fast time. Looks great. Very happy.

Date of experience: August 18, 2025
Missouri
1 review
0 helpful votes
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Frog tiles
August 28, 2025

Ordered a bunch of frog tiles for our kitchen remodel. My wife loves frogs! The tiles are well done and the colors are very vibrant. She loves them! Thanks Zazzle

Date of experience: August 18, 2025
Indiana
1 review
0 helpful votes
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Great quality and it was quick ship! Very good quality of fabric of shirts!

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
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Beautiful Custom Mug
August 28, 2025

Choosing the right mug and placing my design on it was a super easy experience. I received the mug earlier than the estimated arrival, which was great, and it turned out beautifully.

Date of experience: August 11, 2025
California
1 review
0 helpful votes
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Photo perfect!
August 27, 2025

The wine photo labels arrived early, and I was impressed about the quality. Will order more for champagne bottles to give them to the bridesmaids@ my Son 's wedding, cheers!

Date of experience: August 17, 2025