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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
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Great
August 11, 2022

Beautiful and speedy delivery my daughter was very pleased

Date of experience: August 11, 2022
New York
1 review
0 helpful votes
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Satisfied
August 11, 2022

The product was shipped promptly. It turned out beautiful. Thank you.

Date of experience: August 11, 2022
Florida
1 review
0 helpful votes
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A little disappointed
September 10, 2022

Labels I ordered were just fine. The new address announcements, however, I was a bit disappointed in. Although I knew the photos on the back side would be a tad bit dark due to when they were taken, the photo on the front was much darker than I expected. I didn't reach out to Customer Service as I really needed to get them in the mail, but I would suggest that anyone else who has that problem, do so.

Date of experience: August 11, 2022
Illinois
2 reviews
0 helpful votes
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Great service
August 11, 2022

Fast friendly and easy to use love my invitations!

Date of experience: August 11, 2022
Illinois
1 review
0 helpful votes
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Personalized Pillow
August 11, 2022

Perfect Christmas gift for my hubby. Pictures of him and our grandsons. Pillow turned out beautiful. Colors are vibrant and very clear. I would order from Zazzle again!

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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Great experience
August 11, 2022

Showed up a few days sooner than expected. Looked great. Was able to get my invitations out and made the whole process easy.

Date of experience: August 11, 2022
Georgia
1 review
0 helpful votes
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Wrong color
September 10, 2022

My invitations were supposed to be sage green. When printed, they arrived almost gray looking. The green was not as light as it looked on the website. Disappointed.

Date of experience: August 11, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Danielle! I am so sorry to hear about your invites! We would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle!

Missouri
1 review
0 helpful votes
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Wedding Invites
August 11, 2022

Easy to personalize and design. Shipment arrived a lot sooner than expected

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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Baby cards
August 11, 2022

Great quality, speedy delivery and easy to use website to get the design we wanted. Would use again.

Date of experience: August 11, 2022
Massachusetts
1 review
0 helpful votes
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Okay
September 10, 2022

For the price I'd like better quality, not as soft or thick as I thought and there's some embedded lines in the blabket

Date of experience: August 11, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Laura! I am so sorry to hear about your order and will be reaching out to you directly via e-mail to assist you further!
Thank you,
Zazzle

Pennsylvania
1 review
0 helpful votes
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Zazzle is Fabulous!
August 11, 2022

I ordered our Save the Dates and my Bridal Shower invitations through Zazzle and both came out so incredibly beautiful and high quality! I will be ordering our Wedding Invitations through Zazzle as well. The pricing can't be beat for the quality and I love that the designs are those of independent creators.

Date of experience: August 11, 2022
Tennessee
1 review
0 helpful votes
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Invitations
August 11, 2022

They are perfect! Easy website to use. Very prompt!

Date of experience: August 11, 2022
Alabama
1 review
0 helpful votes
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Beautiful invites
August 11, 2022

Fast efficient and quality product. Worth the pick

Date of experience: August 11, 2022
Arkansas
1 review
0 helpful votes
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Quality and Service
August 11, 2022

Quality product and paid for expedited shipping and was pleased

Date of experience: August 11, 2022
Illinois
1 review
0 helpful votes
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Great item, quality and speed
August 11, 2022

I ordered a personalized apron for my wife since she loves to bake. I was able to easily customize the item and order it. The item took a few days in production but actually arrived faster than was projected to me when I ordered it. Great item and good quality.

Date of experience: August 11, 2022
New York
1 review
0 helpful votes
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Sweet 16 invitations
August 11, 2022

Good experience, no trouble with order when delivered it even came with an extra invitation and envelopes

Date of experience: August 11, 2022
Indiana
1 review
0 helpful votes
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Beautiful Bridal Shower Invites.
August 11, 2022

Many choices with good pricing; super easy template to follow; quick shipping with everything correct!

Date of experience: August 11, 2022
Florida
6 reviews
6 helpful votes
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Memorial pet bracelet!
August 11, 2022

Arrived quickly and looks lovely!
Would have engraved on front and back of heart very small print. Still very pleased.

Date of experience: August 11, 2022
New Jersey
1 review
0 helpful votes
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Good
August 11, 2022

Fast Delivery and mimics exactly what was edited online

Date of experience: August 11, 2022
Kansas
1 review
0 helpful votes
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The cutest Birthday invites
August 11, 2022

These were great quality and quick shipping! Thank you!

Date of experience: August 11, 2022