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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Labels I ordered were just fine. The new address announcements, however, I was a bit disappointed in. Although I knew the photos on the back side would be a tad bit dark due to when they were taken, the photo on the front was much darker than I expected. I didn't reach out to Customer Service as I really needed to get them in the mail, but I would suggest that anyone else who has that problem, do so.
Fast friendly and easy to use love my invitations!
Perfect Christmas gift for my hubby. Pictures of him and our grandsons. Pillow turned out beautiful. Colors are vibrant and very clear. I would order from Zazzle again!
Showed up a few days sooner than expected. Looked great. Was able to get my invitations out and made the whole process easy.
My invitations were supposed to be sage green. When printed, they arrived almost gray looking. The green was not as light as it looked on the website. Disappointed.
Easy to personalize and design. Shipment arrived a lot sooner than expected
Great quality, speedy delivery and easy to use website to get the design we wanted. Would use again.
For the price I'd like better quality, not as soft or thick as I thought and there's some embedded lines in the blabket
Hello Laura! I am so sorry to hear about your order and will be reaching out to you directly via e-mail to assist you further!
Thank you,
Zazzle
I ordered our Save the Dates and my Bridal Shower invitations through Zazzle and both came out so incredibly beautiful and high quality! I will be ordering our Wedding Invitations through Zazzle as well. The pricing can't be beat for the quality and I love that the designs are those of independent creators.
I ordered a personalized apron for my wife since she loves to bake. I was able to easily customize the item and order it. The item took a few days in production but actually arrived faster than was projected to me when I ordered it. Great item and good quality.
Good experience, no trouble with order when delivered it even came with an extra invitation and envelopes
Many choices with good pricing; super easy template to follow; quick shipping with everything correct!
Arrived quickly and looks lovely!
Would have engraved on front and back of heart very small print. Still very pleased.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Danielle! I am so sorry to hear about your invites! We would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle!