Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Perfect for our 16 yr olds birthday party. They were fantastic! Thank you!
Personalizing the bridal shower invitation was easy and quick. Design printed beautifully. Delivered on time. Excellent service and product.
Loved that I could create my own stationery. Zazzle's editing tool is always easy to use. This Seller had super fast production and shipping time - will definitely order more in the near future!
The invitations are beautiful! They arrived on time, perfectly printed and nicely wrapped. Job well done! Thank you.
OK but wished you had added "Street" behind my 1117 15th address. 1117 15th Street. It was not on my printed cards to mail out.
Cards were great. Beautiful and nice quality. Extremely expensive for timely delivery.
Great! Gives you 100% control on how you design the card.
I received the custom tags on time. Printing was accurate and the design was beautiful.
4th time ordering; first 3 were specific year anniversary cards, and 4th was specific year birthday card.
I am disappointed in the paper I received. The moths on the right and left edges of this paper gym ehave part of their wings cut off. PLEASE TELL ME WHAT SIZE PRINT I NEED TO ORDER TO GET THE COMPLETE MOTHS PRINTING ON BOTH SIDES OFTHE PAPER. MY PHONE IS *******492. My email i s *******@yahoo.com. Thank you!
Got exactly what I ordered and the delivery was quick
Invitations were perfect and shipped even faster than expected!
Absolutely loved the personalized wrapping paper.
The rush fee was a little outrageous but I'm glad it got here on time. The birthday day girl loved it as well.
Loved it! Excited to show it to everyone. The printing is flawless. Good job!
Priced way too high for quality of item. I did receive the item in a timely manner, the colors were as described which is what I needed. However the quality as they described it is not at all what I expected to receive and it's not going to be durable enough for what my youth is I was very disappointed that I had to pay almost $100 for something I could've boughtAt Joannes fabric for $21.
Experience was great! Just wish there was a cheaper shipping option.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Lisa! I am so sorry to hear about your order. We would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle!