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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Everything was spelled correctly, overall pleased.

Date of experience: August 15, 2022
Oklahoma
1 review
0 helpful votes
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Wedding invitations
August 15, 2022

I love them and the quality of work is really good I really like Zazzle

Date of experience: August 15, 2022
Florida
1 review
0 helpful votes
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Party Invitations
August 15, 2022

Easy to order.
Good price.
Delivered quickly.
Very satisfied!

Date of experience: August 15, 2022
Maryland
1 review
0 helpful votes
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Very Happy
August 15, 2022

Great quality invitations... happy with the ease of your on-line design tools. If I could make one suggestion, it would be for you to overprint a handful of invitations as a couple of them had a color bleed issue and are unusable.

Date of experience: August 15, 2022
Georgia
1 review
0 helpful votes
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Good. I got the tags fast, web site was easy to use.

Date of experience: August 15, 2022
Arizona
1 review
0 helpful votes
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Orderd items
August 15, 2022

Received items in a very timely manner. Can now wear said items..

Date of experience: August 15, 2022
Missouri
1 review
0 helpful votes
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Everything turned out really good, my only feedback is tacking on 20 for shipping at the end of check out was a bummer. If we weren't pressed for time we would have done more research for a company with comparable products but cheaper shipping.

Date of experience: August 15, 2022
Iowa
1 review
0 helpful votes
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Very pleased
August 15, 2022

Very pleased and had lots of compliments. I definingly will recommend them to my friends and family.

Date of experience: August 15, 2022
New York
1 review
0 helpful votes
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Fold marks
September 14, 2022

Some of the decoupage papers I purchased have fold marks that have no color on them. There is a center strip of plain white running through them. Kind of disappointing.,

Date of experience: August 15, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Karen!
I am so sorry to hear about your decoupage paper, that is definitely not the kind of customer experience we strive for and so, I’ll be reaching out to you directly by e-mail.
I look forward to assisting you further!
Zazzle

New York
1 review
0 helpful votes
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The experience of personalizing your own invitation was exciting and fun. To received the final product was amazing.

Date of experience: August 15, 2022
Indiana
1 review
0 helpful votes
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Invites
August 15, 2022

I was very pleased with the user friendly design process and fast shipping.

Date of experience: August 15, 2022
Indiana
2 reviews
0 helpful votes
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Great Service
August 15, 2022

Birthday order. Everything arrived on-time and in good order. Thanks.

Date of experience: August 15, 2022
Illinois
1 review
0 helpful votes
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Fast & beautiful
August 15, 2022

This is my second order from Zazzle. Fast shipping and invitations are 100% my favorite. I have had ordered gloss and matte finish and the both look great. Thanks for making such a beautiful product.

Date of experience: August 15, 2022
North Carolina
1 review
0 helpful votes
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Beautiful Quality
August 15, 2022

The colors are vibrant, the lettering is legible, and the paper is sturdy. Well worth paying for

Date of experience: August 15, 2022
Texas
1 review
0 helpful votes
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Bride's Maid Luncheon Invitations
August 15, 2022

Perfect invites for a party at a tea house! Order was easy and invitations arrived promptly. Very happy with my purchase.

Date of experience: August 14, 2022
North Carolina
2 reviews
0 helpful votes
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Excellence!
August 15, 2022

Excellent products, excellent packaging, and excellent turnaround time!

Date of experience: August 14, 2022
Colorado
1 review
0 helpful votes
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Awesome quality invitation
August 15, 2022

This invitation turned out great! I was able to customize it to reflect the information I needed on the invitation. The owner responded quickly to my questions and The order was delivered as promised.

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Excellence
August 15, 2022

Zazzle had the unique gift card I was looking for. My order was filled quickly.

Date of experience: August 14, 2022
Texas
2 reviews
0 helpful votes
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Perfect!
August 15, 2022

Ordered a poster for Baby Shower. It was perfect and carried the theme of A Little Cutie perfectly!

Date of experience: August 14, 2022
Florida
1 review
0 helpful votes
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Hat
August 15, 2022

Arrived quickly and looked just like pictured. Easy to use site.

Date of experience: August 14, 2022