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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Everything was spelled correctly, overall pleased.
I love them and the quality of work is really good I really like Zazzle
Easy to order.
Good price.
Delivered quickly.
Very satisfied!
Great quality invitations... happy with the ease of your on-line design tools. If I could make one suggestion, it would be for you to overprint a handful of invitations as a couple of them had a color bleed issue and are unusable.
Good. I got the tags fast, web site was easy to use.
Everything turned out really good, my only feedback is tacking on 20 for shipping at the end of check out was a bummer. If we weren't pressed for time we would have done more research for a company with comparable products but cheaper shipping.
Very pleased and had lots of compliments. I definingly will recommend them to my friends and family.
Some of the decoupage papers I purchased have fold marks that have no color on them. There is a center strip of plain white running through them. Kind of disappointing.,
The experience of personalizing your own invitation was exciting and fun. To received the final product was amazing.
This is my second order from Zazzle. Fast shipping and invitations are 100% my favorite. I have had ordered gloss and matte finish and the both look great. Thanks for making such a beautiful product.
The colors are vibrant, the lettering is legible, and the paper is sturdy. Well worth paying for
Perfect invites for a party at a tea house! Order was easy and invitations arrived promptly. Very happy with my purchase.
Excellent products, excellent packaging, and excellent turnaround time!
This invitation turned out great! I was able to customize it to reflect the information I needed on the invitation. The owner responded quickly to my questions and The order was delivered as promised.
Zazzle had the unique gift card I was looking for. My order was filled quickly.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Karen!
I am so sorry to hear about your decoupage paper, that is definitely not the kind of customer experience we strive for and so, I’ll be reaching out to you directly by e-mail.
I look forward to assisting you further!
Zazzle