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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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The product I ordered had a great quality and I received the items in a timely fashion.
The quality and design was so classy! The invitation turned our better than I expected.
I had a problem executing the website and got my hubby n i on the same badge but other than that my experience was great.
My order came before the expected date and the product was just as I pictures. 10/10
Easy to design, quick TAT, very happy. No complaints.
The invitations were perfect. Great printing and arrived days early.
Outstanding quality. Very rich and arrives quickly if you pay the extra to get in the timeframe you are looking for.
Was amazed with how great my sons first birthday invitations turned out!
I ordered some address labels. They are light brown and the writing is white in color. You can not read the writing at all-
It's too small and does not pop enough to be able to see our name or the address. I Would like someone to email me about choosing different colors and or a Refund. Thank you
The golf balls turned out great. Super easy process. I would recommend them to anybody.
Looks exactly like the product on your website and very easy to personalize. Delivered ahead of promised date too!
I have tried to do my graphic design prints at fedex and other printing companies and they never come out the way I want. Took a leap of faith and uploaded my designs on Zazzle to print and then came out exactly the way I wanted! I was so excited.
On the back of the card was an option to leave blank. I left it blank. The cards I received have stock writing on the back. I am very displeased.
Hello Jannell,
I am so sorry to hear about your card order. We would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle
I was worried I wouldn't get my order in time for the day I wanted to wear it but it arrived three days early!
I ordered items I needed for a Bridal Shower we are giving for my niece. The Invitations and decorative items arrived quickly and were quality items. Thank you so much.
The invitations were beautiful and the turn around time from ordering to delivery was so fast. Faster than expected. Great transaction all around.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Lynda,
I am so sorry to hear about your address labels being illegible. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig