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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
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Ordering from zazzle
September 9, 2022

Excellent! Ordered online and received within reasonable length of time.

Date of experience: September 8, 2022
Florida
2 reviews
0 helpful votes
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Great Experience
September 8, 2022

Received my order as I designed it and I love it. The process was user friendly and easy, would recommend

Date of experience: September 8, 2022
Virginia
1 review
0 helpful votes
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Nice service
September 7, 2022

Very well designed/interactive website... Nice that we could also find coupons... Thanks again

Date of experience: September 7, 2022
New York
2 reviews
0 helpful votes
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Received Exactly as Expected
September 7, 2022

I utilized the puzzle creation service to generate a 20" x 20" (676-piece) puzzle using submitted photographs. The product was received as expected, and it was delivered in a timely manner. The app that generated the puzzle was easy to use and included automatic error checking/ feedback, which insured that what I received looked just like the submitted pictures. Checkout and shipping status reports were easy/ satisfactory. The thickness of the puzzle pieces was OK, but (due to the number of pieces) the pieces were on the small side. So, when they fit together, the overall puzzle was not as rigid I would want. However, that did not detract from the finished product or from the fun experienced assembling it. Although a little pricey, I would have no issue in using the site for other unique purchases.

Date of experience: September 7, 2022
Michigan
1 review
0 helpful votes
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Great apron
September 7, 2022

The apron turned out great, and was very high quality!

Date of experience: September 7, 2022
Illinois
1 review
0 helpful votes
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TACOBOUTATACO
September 7, 2022

My invitations came earlier than they said, and they are absolutely adorable! I love them!

Date of experience: September 6, 2022
California
1 review
0 helpful votes
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Bridal Shower
September 7, 2022

Loved the options for bridal showers. This design fit our theme perfectly!

Date of experience: September 6, 2022
New York
1 review
0 helpful votes
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I love the invites!
September 6, 2022

The product was in great quality. Paper and shape impeccable. They even sent me 3 or 4 extras copies, which was extremely helpful. Even though, I wish the delivery was faster.

Date of experience: September 6, 2022
District of Columbia
1 review
0 helpful votes
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Halloween Little Boo Shower Invitations
September 6, 2022

Absolutely loved the invitations. The design was exactly what we were looking for.

Date of experience: September 6, 2022
Pennsylvania
1 review
0 helpful votes
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Amazing
September 6, 2022

The invitations are beautifully made and packaged with great care!

Date of experience: September 6, 2022
New Jersey
2 reviews
0 helpful votes
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Gift!
September 6, 2022

It was easy to download picture! And received gift quickly!

Date of experience: September 5, 2022
California
1 review
0 helpful votes
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Great and very interesting collection of cards. Would recommend Zazzle.

Date of experience: September 5, 2022
Washington
1 review
0 helpful votes
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Happy
September 5, 2022

They turned out great! Always happy with my orders.

Date of experience: September 5, 2022
Maryland
1 review
0 helpful votes
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Great invitations
September 5, 2022

Very easy to use the design site. Quick processing too.

Date of experience: September 5, 2022
Arizona
1 review
0 helpful votes
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Very easy and simple
September 5, 2022

Got a customized tie and received in about 2 weeks. Very fast and easy.
No hassles at all. Will definitely be ordering again.

Date of experience: September 5, 2022
Wisconsin
1 review
0 helpful votes
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Excellent!
September 5, 2022

I love everything about Zazzle! We ordered a number of items and are very happy! The website can be a bit of a struggle when editing but nothing that wasn't worth working through.

Date of experience: September 5, 2022
Wisconsin
1 review
0 helpful votes
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Simple
September 5, 2022

The whole process was simple and quick. Website was user friendly and delivered within one week.

Date of experience: September 5, 2022
Texas
1 review
0 helpful votes
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Good quality!
September 5, 2022

The product turned out perfect. I will purchase again!

Date of experience: September 5, 2022
Arkansas
1 review
0 helpful votes
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Fast delivery!
September 5, 2022

The invites came in quickly and were great quality. The design looks just like it did on the ordering screen.

Date of experience: September 5, 2022
North Carolina
1 review
0 helpful votes
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I love Zazzle!
September 5, 2022

So easy to navigate and create! Fantastic experience!

Date of experience: September 5, 2022