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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Invitation
September 12, 2022

Beautiful finished product delivered timely, easy to use website, would definitely recommend

Date of experience: September 12, 2022
Massachusetts
1 review
0 helpful votes
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Babyshower invitations
September 12, 2022

The shower invitations and the diaper raffle cards and the book cards were matching and beautiful.

Date of experience: September 12, 2022
Texas
1 review
0 helpful votes
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Excellent products and fast service
September 12, 2022

Zazzle never fails to deliver high quality items. Thank you

Date of experience: September 12, 2022
Michigan
1 review
0 helpful votes
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Easy
September 12, 2022

Easy to order, good bulk discount, arrived quickly, quality product.

Date of experience: September 12, 2022
Virginia
1 review
0 helpful votes
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Invites
October 12, 2022

Theinvitation scame fast and are well made as far as qaulity goes. However I'm very disapointed 10, out of 75 are damged. The invites have running ink and decoloration, I couldn't use these invites. I will be contacting customer service.

Date of experience: September 12, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Margarita,

I am so sorry to hear about your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Craig

Illinois
1 review
0 helpful votes
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Dark photo
October 12, 2022

The Photo buttons printed came darker than we had hoped.

Date of experience: September 12, 2022
California
1 review
0 helpful votes
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Easy and fast checkout
September 12, 2022

Ordering was so fast and easy. I will definitely order from Zazzle again.

Date of experience: September 12, 2022
New York
1 review
0 helpful votes
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Excellent experience!
September 12, 2022

Great quality item, shipped quickly and safely! I would definitely recommend.

Date of experience: September 12, 2022
New York
1 review
0 helpful votes
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Great Save the Dates!
September 12, 2022

Great affordable option for all your paper invitations :)

Date of experience: September 12, 2022
Texas
1 review
0 helpful votes
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Great Service!
September 12, 2022

I ordered these invitations after a mishap with a professional place. I was on a time crunch and Zazzle helped me out. These invitations are better than what I expected they look great! The invitations are better than any of the proof prints a professional company was giving me. I'm so grateful, you guys have a customer for life!

Date of experience: September 12, 2022
Iowa
1 review
0 helpful votes
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Just as expected
September 12, 2022

Very easy to order and work with the template. They arrived on time with the expedited shipping and I am very pleased with the outcome.

Date of experience: September 12, 2022
Florida
1 review
0 helpful votes
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Efficient
September 12, 2022

Great product, the cards were beautiful, accurate and arrived early which was helpful!

Date of experience: September 12, 2022
Rhode Island
1 review
0 helpful votes
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Great service
September 12, 2022

On time and accurate. I would recommend this company for your invite or announcement needs

Date of experience: September 12, 2022
New York
1 review
0 helpful votes
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Invitations
October 12, 2022

I had to re-order bc I put the wrong day of the week
I was hoping that someone at Zazzle would have caught my error and contacted me

Date of experience: September 12, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Joy,

I am so sorry to hear about your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Craig

Texas
1 review
0 helpful votes
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Nice
September 12, 2022

Fast order-I ordered first thank you cards from truly enchanted-better quality, actual folded cards but they couldn't expedite fast enough.

Date of experience: September 12, 2022
California
1 review
0 helpful votes
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Beautiful cards!
September 12, 2022

A few of the cards were a bit bent at the corners but overall very pretty! Happy with them.

Date of experience: September 12, 2022
South Carolina
1 review
0 helpful votes
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Beautiful Invitations
September 12, 2022

Very easy to order and received them in a few days.
I was very pleased with the invitations.

Date of experience: September 12, 2022
New York
1 review
0 helpful votes
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Excellent
September 12, 2022

The buttons arrived and were exactly as I ordered! Thank you!

Date of experience: September 12, 2022
Tennessee
1 review
0 helpful votes
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Easy and Quick
September 12, 2022

Found exactly what I needed and Zazzle had it to me within their shipping estimate.

Date of experience: September 12, 2022
Virginia
1 review
0 helpful votes
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Thank you cards
September 12, 2022

The prints came out great and the delivery was fast

Date of experience: September 12, 2022