Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Beautiful finished product delivered timely, easy to use website, would definitely recommend
The shower invitations and the diaper raffle cards and the book cards were matching and beautiful.
Zazzle never fails to deliver high quality items. Thank you
Theinvitation scame fast and are well made as far as qaulity goes. However I'm very disapointed 10, out of 75 are damged. The invites have running ink and decoloration, I couldn't use these invites. I will be contacting customer service.
The Photo buttons printed came darker than we had hoped.
Ordering was so fast and easy. I will definitely order from Zazzle again.
Great quality item, shipped quickly and safely! I would definitely recommend.
Great affordable option for all your paper invitations :)
I ordered these invitations after a mishap with a professional place. I was on a time crunch and Zazzle helped me out. These invitations are better than what I expected they look great! The invitations are better than any of the proof prints a professional company was giving me. I'm so grateful, you guys have a customer for life!
Very easy to order and work with the template. They arrived on time with the expedited shipping and I am very pleased with the outcome.
Great product, the cards were beautiful, accurate and arrived early which was helpful!
On time and accurate. I would recommend this company for your invite or announcement needs
I had to re-order bc I put the wrong day of the week
I was hoping that someone at Zazzle would have caught my error and contacted me
Hello Joy,
I am so sorry to hear about your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig
Fast order-I ordered first thank you cards from truly enchanted-better quality, actual folded cards but they couldn't expedite fast enough.
A few of the cards were a bit bent at the corners but overall very pretty! Happy with them.
Very easy to order and received them in a few days.
I was very pleased with the invitations.
Found exactly what I needed and Zazzle had it to me within their shipping estimate.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Margarita,
I am so sorry to hear about your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig