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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Save the dates turned out perfect! Color is great. Only thing was on the DIY part I couldn't type my own text. I had to import a picture of text. Still turned out great!
On time great work so far. Thank you………………………………….
The customization was quick and easy and a great amount of options. They turned out great! Very happy, will order again
I ordered the carnival stickers. It was really cute and fast shipping. Only issue is that the cut was a little off and the design wasn't aligned.
I was very pleased with the Zazzle experience from ordering to delivery and the finished product exceeded my expectations
Easy website, excellent directions for editing. Fast shipping!
I ordered just once from this website to get a personalised folder for a friend.
I followed the steps and paid the hefty shipping costs due to the product coming from America to the UK.
To my horror today I've had a charge appear out of nowhere for a year subscription that I will never use and there's no way of me retaining the fees back!
This feels not only frustrating but like I've been cheated and forced to payout extra for nothing. There was no indication about such a subscription beforehand and only found out today when my account funds had been taken! I'm outraged and disgusted with such sneaky behaviours and hope that others will be more cautious if they choose to order anything from this site.
I will never be using the site again and have requested full deletion from the site to be done promptly so they can't cheat me out of anymore money that they don't have rights to.
Hello A. J,
We are so sorry to hear that you had been charged for our Free Shipping membership. We would be happy to get this resolved for you.
Please contact our customer service department for assistance.
We can be reached at [email protected], or give us a call at 1-888-892-9953.
We look forward to assisting you further
Thank you,
Katie Ann
Meh, doublesided invites were what we wanted, it was difficult to figure out how to do the set up. Ended up with almost what we wanted
The choice of invitations made it easy for me to choose just the right one.
They arrived quickly.
Not a fan of the quality of the item I received. The tie is just too thick. Regret buying it
Hello Matthew,
I am so sorry to hear you were not satisfied with the quality of your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig
My grandson loved the invitation and I received lots of compliments on the card.
Great value. Thanks.
I ordered my save the dates and they were beautiful, but I was concerned with how flimsy they were. I sent them out and have had every person so far tell me they were ruined in the mail, our picture on it was completely unrecognizable by the time it got to our friends houses. I am so sad about it, if I had known they would do this I would not have purchased them and would've spent extra to ensure they weren't flimsy or get the ones with an envelope.
Hello Lauren,
I am so sorry to hear about your save the date cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig
Liked the response time but would not have ordered if there wasn't a discount. Prices are way too high
Hello Regina,
I am so sorry to hear that our prices are too high. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann
I felt that the app was easy to use and my experience with the printing and shipment was wonderful!
All good, invitations nice…. But it was not clear to me that the backside of the invite was a very distinctive striped pattern- kind of strange to me…. But love the front of the invitation.
My wedding invitations turned out absolutely perfect! They were delivered quickly as well. Very satisfied!
The invitations arrived on time, with beautiful coloring and design. All information on the invitations is correct. However, several of the envelopes (close to 1/3) would not open. The adhesive was already activated, making the envelopes useless.
Hello Rachael,
I am so sorry to hear about your envelopes. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Craig
Love the product! Ordered newspaper style wedding invitations and they look great! The texture is great and the material of paper used is great as well. Does not feel or look cheap in any way.
I am not one to usually leave any reviews on products, however, I want to share my terrible customer service experience. I was explaining my situation with this gentleman and he hung up on me twice intentionally. I wasn't being rude, I guess he thought my problem was too in-depth. My initial problem was, I ordered a rubber stamp from them and chose a particular design and they changed it to another that wasn't requested on my end. That's ok no problem I ensured to choose the design I wanted initially the second time and they changed my design again. I finally was able to get on the phone with a nice woman who assisted me but it took me 2 fails and 2 Incompetent employees before reaching her. Never will I order from them again. I pray you all have better luck.
Hello Nicolette,
I am so sorry to hear that your order arrived with the wrong design. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I can see you have chatted with one of our agent and a credit has been issued. If you need anymore assistance please reach out to us on [email protected].
Thank you,
Katie Ann
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Georgia,
I am delighted to hear you were happy with your order. If there is anything we can improve upon, please let us know. We can be reached at [email protected].
Kind regards,
Craig