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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Great Experience
September 28, 2022

My order came when it was supposed to and my baby shower invites looked beautiful! Thank you.

Date of experience: September 28, 2022
New York
1 review
0 helpful votes
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Great bed set.
September 28, 2022

Quality is just what expected. Shirt took long time to arrive.

Date of experience: September 28, 2022
New York
1 review
0 helpful votes
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I received both of my orders and although they are really nice, they here were a couple minutes hat were damaged. Plus I ordered rounded corners and got some that were square corners. But overall I am pleased.

Date of experience: September 27, 2022
New Jersey
1 review
0 helpful votes
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Wedding invitation was perfect.
September 27, 2022

Great experience! The card is absolutely perfect. Thank you!

Date of experience: September 27, 2022
Ohio
1 review
0 helpful votes
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Good product, difficulty customizing
October 27, 2022

The product I received looked great however I didn't change all the original wording from the template and had wrong information on my invite because of zazzles terrible process of customizing. There should be boxes below the template to where you change the wording/info. Instead they make you do this not very intuitive process of clicking in the template itself. I've made invites from several other sites and this by far was the worst process. I did it on my phone so it wasn't very easy to see everything that needed changed. Probably wouldn't use dazzle again because of this and risk messing up again.

Date of experience: September 27, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Quinn,

I'm sorry you found our design tool difficult and received invitations with mistakes as a result. I will be reaching out to you shortly via email to help resolve this issue.
I look forward to assisting you further.

Kind regards,
Craig

Idaho
1 review
0 helpful votes
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It is great looks super professional
September 27, 2022

It is great looks super professional It was very fast

Date of experience: September 27, 2022
Texas
2 reviews
0 helpful votes
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Wonderful!
September 27, 2022

Great invites and delivery was perfect! Thank you!

Date of experience: September 27, 2022
Kansas
1 review
0 helpful votes
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Dinosaur Tie
September 27, 2022

Love the tie! It was shipped and delivered as expected.

Date of experience: September 27, 2022
Texas
1 review
0 helpful votes
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Great
September 26, 2022

I received my id
Was rapid
Order online and great quality

Date of experience: September 26, 2022
North Dakota
1 review
0 helpful votes
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Perfect
September 26, 2022

Quick, fast and easy! Everything I was looking for. Thank you so much there beautiful!

Date of experience: September 26, 2022
Texas
1 review
0 helpful votes
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Memory buttons for my Mom
September 26, 2022

These are perfect! Needed them sooner but it's ok will use them another time! Not sellers fault just didn't have enough time but perfect work

Date of experience: September 26, 2022
Maryland
1 review
0 helpful votes
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Very satisfied!
September 26, 2022

The invitations are just as expected. They are beautiful! So happy!

Date of experience: September 26, 2022
Maine
1 review
0 helpful votes
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Beautiful!
September 26, 2022

Our invites came out perfect! Timely and great quality.

Date of experience: September 26, 2022
Maryland
1 review
0 helpful votes
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Nice product
September 26, 2022

Easy to order, fast service, fine quality items happy customer

Date of experience: September 26, 2022
California
1 review
0 helpful votes
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White Pomeranian Christmas Cards
September 24, 2022

I love the White Pomeranian Christmas Card. It's beautiful on firm paper with beautiful colors that look like a portrait. I bought them, because it looks exactly like my white Pomeranian whose very old now. I wanted 1 as a keepsake of her, since she can't pose for photos anymore. Baby has been our sole companion, after our other 2 big dogs gained their wings. We rescued her at 7 weeks. We've traveled everywhere with her and she's been a great traveler. My husband loves the Card, too.It's gorgeous!

Date of experience: September 24, 2022
Louisiana
1 review
0 helpful votes
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Great Service.
September 24, 2022

The product looked great and I received them in a timely fashion.

Date of experience: September 24, 2022
Maryland
1 review
0 helpful votes
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Cute button
September 24, 2022

Easy to make the button I wanted. Arrived in timely manner

Date of experience: September 24, 2022
Florida
1 review
0 helpful votes
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Feedback
September 24, 2022

Wonderful…my recipients loved their personalized cards

Date of experience: September 24, 2022
Indiana
1 review
0 helpful votes
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Exactly what I wanted
September 24, 2022

Fast & perfect! The look awesome! Exactly what I was looking for.

Date of experience: September 24, 2022
North Carolina
1 review
0 helpful votes
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Smaller than I pictured
September 24, 2022

The invitation cards I ordered were very cute but for some reason I thought they would be bigger… totally fine but now I know for future orders!

Date of experience: September 24, 2022