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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Beautiful invitations, fast delivery!
November 19, 2022

These invitations came out so beautifully - exactly what we were looking for. I love the speed of customization and delivery options that Zazzle provides.

Date of experience: November 19, 2022
Texas
1 review
0 helpful votes
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Not the correct color.
December 19, 2022

Very low quality. Not burgundy. It's more of a purple/plum color.

Date of experience: November 19, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Ricardo,
I am truly sorry you were disappointed with your wrapping paper order.
I would love to get the chance to resolve this so I will be emailing you shortly.
I look forward to helping you out with this.
Kind regards,
Craig

New Hampshire
1 review
0 helpful votes
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Great quality!
November 19, 2022

I ordered invitations for my daughter's first birthday and they came out perfect! Plus shopping was fast!

Date of experience: November 19, 2022
Pennsylvania
1 review
0 helpful votes
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I'm so thrilled with my experience! The price was low but the quality was high and they shipped to me insanely fast.

Date of experience: November 19, 2022
New York
1 review
0 helpful votes
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Perfect!
November 19, 2022

My card was perfect. I was beyond my expectations. My only regret was getting the matt, next time I'll choose the gloss version.

Date of experience: November 19, 2022
New York
1 review
0 helpful votes
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Amazing quality
November 19, 2022

Quick delivery and great quality. Would order again.

Date of experience: November 19, 2022
California
2 reviews
0 helpful votes
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2022 Christmas Cards
November 19, 2022

It was very pleasant using Zazzle to create my Christmas card photo this year. I loved the themes to chose from and, after a bit if maneuvering around, was able to figure out how to change what I wanted, get the features I wanted and create my card. I feel ahead of the game for once, ready to send out my cards the first week of December! And, I scored that sweet 50% discount.

Date of experience: November 19, 2022
New Jersey
1 review
0 helpful votes
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One more ooops card
November 19, 2022

Great experience but it would be nice to have included one oops card

Date of experience: November 19, 2022
Virginia
1 review
0 helpful votes
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Very elegant
November 19, 2022

We love the cards. The color is darker then I'd thought but the quality is great. Thank you!

Date of experience: November 19, 2022
Oklahoma
1 review
0 helpful votes
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Very satisfied
November 19, 2022

My order came a week and a half early and looks fantastic. The post card save the dates looks amazing

Date of experience: November 19, 2022
Texas
1 review
0 helpful votes
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Home Cottage Stickers
November 19, 2022

Order was shipped on time and in good condition. Very pleased with the product.

Date of experience: November 19, 2022
South Carolina
1 review
0 helpful votes
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Personalized notebooks
November 19, 2022

I love the product and it came in very fast! I will reorder more.

Date of experience: November 19, 2022
New Jersey
1 review
0 helpful votes
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Wish I could move pic
December 17, 2022

I wish I could center the picture. The top was at the person's eyebrows.it looked terrible. If I could have moved it down it would have been fine. It just fills the picture in

Date of experience: November 17, 2022
Zazzle S. Zazzle Rep
over a year old

Hi Richard,
I am sorry you were unable to adjust the image position on the thank you card.
I have now reached out via email to help resolve this issue and provide assistance with the design,
I look forward to your response.
Kind regards,
Craig

North Carolina
1 review
0 helpful votes
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Perfect!
November 16, 2022

My labels always look great. I always receive my orders in a timely manner!

Date of experience: November 16, 2022
California
1 review
0 helpful votes
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Christmas cards
November 16, 2022

They shipped sooner than expected and looked great.

Date of experience: November 16, 2022
Texas
1 review
0 helpful votes
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Custom wrapping paper
November 16, 2022

The process of getting a custom wrapping paper from Zazzle was simple and painless. The product was quality and what we hoped it would be when we ordered it. I recommend using this company.

Date of experience: November 16, 2022
Florida
1 review
0 helpful votes
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Holiday invites
November 16, 2022

Great site to create or use their templates. I have used this site for a few years now with our holiday party invites. Longtime customer here!

Date of experience: November 16, 2022
South Dakota
1 review
0 helpful votes
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Perfect
November 16, 2022

Easy to order and fast service. Love the invitations!

Date of experience: November 16, 2022
Colorado
1 review
0 helpful votes
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Zazzle has been so amazing. I absolutely love how they can get things here quickly and I live 2 almost 3 states away. And they make personalised items. Zazzle is super super awesome. So thank you Zazzle

Date of experience: November 15, 2022
Texas
1 review
0 helpful votes
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Love Zazzle
November 15, 2022

I've gotten Christmas cards from Zazzle for years and have never been disappointed!

Date of experience: November 15, 2022