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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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These invitations came out so beautifully - exactly what we were looking for. I love the speed of customization and delivery options that Zazzle provides.
Very low quality. Not burgundy. It's more of a purple/plum color.
I ordered invitations for my daughter's first birthday and they came out perfect! Plus shopping was fast!
I'm so thrilled with my experience! The price was low but the quality was high and they shipped to me insanely fast.
My card was perfect. I was beyond my expectations. My only regret was getting the matt, next time I'll choose the gloss version.
It was very pleasant using Zazzle to create my Christmas card photo this year. I loved the themes to chose from and, after a bit if maneuvering around, was able to figure out how to change what I wanted, get the features I wanted and create my card. I feel ahead of the game for once, ready to send out my cards the first week of December! And, I scored that sweet 50% discount.
Great experience but it would be nice to have included one oops card
We love the cards. The color is darker then I'd thought but the quality is great. Thank you!
My order came a week and a half early and looks fantastic. The post card save the dates looks amazing
Order was shipped on time and in good condition. Very pleased with the product.
I love the product and it came in very fast! I will reorder more.
I wish I could center the picture. The top was at the person's eyebrows.it looked terrible. If I could have moved it down it would have been fine. It just fills the picture in
Hi Richard,
I am sorry you were unable to adjust the image position on the thank you card.
I have now reached out via email to help resolve this issue and provide assistance with the design,
I look forward to your response.
Kind regards,
Craig
They shipped sooner than expected and looked great.
The process of getting a custom wrapping paper from Zazzle was simple and painless. The product was quality and what we hoped it would be when we ordered it. I recommend using this company.
Great site to create or use their templates. I have used this site for a few years now with our holiday party invites. Longtime customer here!
Zazzle has been so amazing. I absolutely love how they can get things here quickly and I live 2 almost 3 states away. And they make personalised items. Zazzle is super super awesome. So thank you Zazzle
I've gotten Christmas cards from Zazzle for years and have never been disappointed!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Ricardo,
I am truly sorry you were disappointed with your wrapping paper order.
I would love to get the chance to resolve this so I will be emailing you shortly.
I look forward to helping you out with this.
Kind regards,
Craig