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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Great Product!
December 15, 2022

Wine label stickers look great.
I only wish shipping were a tad faster, hence 4 stars vs 5.

Date of experience: December 15, 2022
North Carolina
1 review
0 helpful votes
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Disappointed with color
January 14, 2023

After two phones and two emails my Christmas Cards were nowhere to be found. I ordered them at the end of November and expected them at the end of the first week in December. I was given four different destinations from Zazzle customer service and told they were on their way. When I tracked the number myself it was different from what they were saying and after Dec. 5 it stopped updating the tracking information. No one knew where they were. Zazzle finally said they were delivered. Sadly, I did not have them. A few days later, after arguing with two customer service agents, I received "almost" a full refund. Then… they arrived! Now the second issue. The cards only came in one color...Christmas Green. Why were my cards black and white? There was also a huge red/orange spot on the back of some cards. I was so disappointed. It would be helpful for Zazzle if they listened to its customers and took care of them. If you don't know where they are, admit it and reprint them for free and expedite them. The company offered to reprint the lost cards, but I had to pay an expediting fee of $40. ( I did order a cube ornament with pictures on it. The edges are a little rough but it shipped when scheduled.)

Date of experience: December 15, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Elizabeth,

I am so sorry to hear about your order not arriving the way it is shown on the website and that your order never arrived. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Texas
1 review
0 helpful votes
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Horrible Logo
January 13, 2023

So disappointed with the logo of the shirt! Waste of money. Did some in the past with someone else it was better. Just wanted to try zazzle

Date of experience: December 14, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Adalber,

I am so sorry to hear that you are disappointed with the way your order arrived. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Texas
2 reviews
0 helpful votes
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Color Themed Invitations
December 13, 2022

It was easy to order as there was already a template made.

Date of experience: December 13, 2022
Poland
1 review
0 helpful votes
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Disappointing
January 12, 2023

When ordering goods from China, I do not pay for the shipment, after a while the package is at home and I can track the shipment all the time. Zazzle? Big disappointment. First, they prepare the shipment for a long time, then they make you wait 20 working days for the shipment, without being able to check at what stage the delivery is. If the package is lost after shipping, you are out of luck, because there is not even a shipping number to file a complaint. Medieval standards. Shame on you, I will not buy any more in this place.

Date of experience: December 13, 2022
Ohio
1 review
0 helpful votes
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Get a sample
December 13, 2022

Quick and easy to use! Love that could customize every bit. I would recommend ordering a sample first. While my save the dates came out wonderful, they may have looked better had I made the photo a bit larger. I could not tell that until I saw it in person.

Date of experience: December 13, 2022
Hawaii
1 review
0 helpful votes
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Loved it
December 13, 2022

Loved the stickers but not so much for the shipping charges

Date of experience: December 13, 2022
Illinois
1 review
0 helpful votes
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Perfect
December 13, 2022

Just what I needed to finish my Christmas cards. Just the right size.

Date of experience: December 13, 2022
New Jersey
1 review
0 helpful votes
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Coffee mug
December 12, 2022

Great experience, and I am pleased with the way the pictures turned out on the mug.

Date of experience: December 12, 2022
California
1 review
0 helpful votes
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Fast process and delivery
December 12, 2022

Excellent service. I can design my badges super easily. Must you haven't a big knowledge about design to do it.

Date of experience: December 12, 2022
Michigan
1 review
0 helpful votes
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Blurry napkins
January 11, 2023

The napkins came and they are completely blurry. If there was an issue with printing what we submitted that should be stated instead of sending a poor quality napkin.

Date of experience: December 11, 2022
New York
6 reviews
7 helpful votes
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I received a supposedly corrected order of cards. Surprise - SAME uneven scoring so one side of the card is wider than the other, sticks out vs. being the same size. Granted it is a small difference but MY GOD there should be NO difference. When you see such sloppy uncaring production, it's time to go elsewhere. AVOID. Not worth the sick feelng you'll get when you see how lazy and uncaring they are.

Date of experience: December 11, 2022
Ohio
1 review
0 helpful votes
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Satanic merchandise
January 10, 2023

I was so excited to see all the creative stuff that was family oriented and other things I know my daughter in law would have loved. After designing the phone cases, banners, family photo pics etc, I was determined to pay whatever amount came to pass. With that said, I cancelled my HUGE order bc I came across an add for zazzle.com offering satanic merchandise. Stickers, banners, cards, posters, banners etc. I REFUSE to give a penny, let alone a bigger amount to a company who offers anything evil. Especially in the darkest period of the world's history we are fighting now. Priorities are definitely flipped in this country and across the world. Taking a stand and knowing the truth, needs to be a priority over money and a materialistic world. PRAISE OUR LORD JESUS CHRIST for discernment!

Date of experience: December 10, 2022
Pennsylvania
1 review
0 helpful votes
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Love the address change cards
December 9, 2022

No interaction with a real person. The website was easy to manage.

Date of experience: December 9, 2022
Michigan
1 review
0 helpful votes
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Five stars
December 9, 2022

Wonderful and prompt service. After ordering elsewhere and receiving the wrong product, I needed to find somewhere that was fast and reasonable. Zazzle is great!

Date of experience: December 9, 2022
California
1 review
0 helpful votes
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I love using Zazzle!
December 9, 2022

Beautiful cards. Super fast delivery! Website is so easy to use!

Date of experience: December 9, 2022
Arizona
1 review
0 helpful votes
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Identity Badges
December 9, 2022

Ordered these for our staff and they turned out great.

Date of experience: December 9, 2022
Illinois
1 review
0 helpful votes
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Quick and beautiful
December 9, 2022

It was so easy to customize our invitations. As soon as they were finalized, we ordered them and had them at our doorstep in less than a week. The invitations are beautiful, they're exactly as we designed, the colors are perfect, exactly as on the screen. Will use Zazzle again.

Date of experience: December 9, 2022
South Carolina
1 review
0 helpful votes
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Christmas change if address postcard
December 9, 2022

The cards were easy to order and the package arrived within a couple of days. Cards were exactly what I expected.

Date of experience: December 8, 2022
California
3 reviews
4 helpful votes
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Scam Company
January 6, 2023

This site hosts lots of scammers that will never send you any product. Avoid Zazzle at all costs!

Date of experience: December 7, 2022