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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Everything came out almost perfect, since it was set for 3 day shipping I understand mistakes happen and 1 invite was missing
Ordered a throw pillow. Ordering process very easy. Timely shipping, considering it was holiday season.
Great product, arrived earlier than expected for Christmas!
Got exactly what I ordered, and it came on time. Thanks
My order was received ahead of time and I am very happy with my order, thank you
Great experience, came very quickly and as expected/pictured
A bit tricky to make the edits I needed to with my design, but overall their interface is intuitive and I was able to make a lovely baby shower invitation using a template.
Needed our Christmas cards fast and received them fast! They came out so nice as well.
Our cards arrived quickly and looked great. No concerns.
I have had a few run-ins with Zazzle service and they both ended in frustration and lies with no help in sight.
The banner was exactly what we ordered and we're very happy with it.
I ordered something from zazzle.com to Canada. I paid for it, including shipping. Then, a few days later, I got a tracking number from UPS. They expected me to pay 23.30 in import charges. I then waited to see what would happen, and my package got returned to sender.
Edit: I reached out to them and they refunded me for the items
Hello Josh,
I am so sorry to that you had been asked to pay a import charge on your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann
Great product and fast turn around time. Would order again!
Would order again! My purchase arrived about a week earlier than expected and only two days after I placed my order.
We ordered our wedding invitation on this site. The processing time was super quick which was great but I will say the card on the computer had way more contrast then what we actually received. The cards we received were super grainy and didn't show our faces that well. Which is ok. Just not what we had hoped for.
Great product and Arrived Quickly. Product is quality and arrived within a week
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kirk,
I am so sorry to hear about sizing issue you had with your Hat order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann