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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Save the dates
January 5, 2023

Quick! Incredibly nice quality. Placed order, shipped and received all in 2 days!

Date of experience: January 5, 2023
Pennsylvania
1 review
0 helpful votes
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Beautifully Made Cards
January 5, 2023

Our save the dates and wedding invitations were beyond beautiful and well made. We both were extremely happy with zazzle it delivered on time as promised. We will most definitely will be ordering our wedding thank you cards from zazzle.

Date of experience: January 5, 2023
North Carolina
1 review
0 helpful votes
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Happy
January 5, 2023

They looked great! So happy we chose Zazzle for our baby shower invites

Date of experience: January 5, 2023
Florida
1 review
0 helpful votes
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Great experience
January 5, 2023

Pillows we ordered were even better than expected. Thank you!

Date of experience: January 5, 2023
Pennsylvania
1 review
0 helpful votes
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My order
January 5, 2023

Very pleased, would definitely order again. Thank-you

Date of experience: January 5, 2023
Washington
1 review
0 helpful votes
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Great
January 5, 2023

The online order is easy. Shipping is fast. Great communications.

Date of experience: January 5, 2023
Florida
1 review
0 helpful votes
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Baby Shower Invites
January 5, 2023

The overall experience was very good - love the invitations.

Date of experience: January 5, 2023
Arizona
1 review
0 helpful votes
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Great product
January 5, 2023

Was able to design my own gender reveal invitations to my liking and they came out great!

Date of experience: January 5, 2023
Texas
1 review
0 helpful votes
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Birthday cards
January 3, 2023

They came quick and looked just as I wanted. Ordered birthday invites.

Date of experience: January 3, 2023
California
1 review
0 helpful votes
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Perfect Products
January 2, 2023

I ordered an array of different items from Zazzle over the course of about 2 weeks. Specifically: Two customized embossed rounded wine glasses, two customized name necklaces, a customized photo-block, and a customized photo collage. They all arrived within a reasonable amount of time once I placed each order (and within the estimated time frame), and all came exactly how I wanted them to come out- Even better than how I expected them to come out, actually. I haven't had to deal with customer service as everything has been perfect, which is why I love Zazzle and all it has to offer so far, and hope it stays that way as I'm sure I'll be purchasing more items in the future.

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Beautiful!
December 31, 2022

Prompt service & delivery, top notch professional and beautiful high quality and awesome design!
Love my mouse pad and the artist!

Date of experience: December 30, 2022
New York
1 review
0 helpful votes
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Loved it
December 31, 2022

It was a gift for my granddaughter and to see the expression on her face was worth my purchase. Thank you

Date of experience: December 30, 2022
Texas
1 review
0 helpful votes
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Holiday gift
December 30, 2022

Everything worked out great and my items were thoroughly enjoyed by the recipient

Date of experience: December 30, 2022
New York
1 review
0 helpful votes
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Perfect
December 30, 2022

Excellent attention to details--product and follow up.

Date of experience: December 30, 2022
Missouri
1 review
0 helpful votes
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Beautiful merchandise
December 30, 2022

Most excellent, would recommend them to everyone I know...

Date of experience: December 30, 2022
Texas
1 review
0 helpful votes
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Anniversary Invitations
December 30, 2022

The quality is beautiful and even the envelopes are nice. I am very impressed at how easy it was to use the site, select the format and modify the fonts too.

Date of experience: December 30, 2022
Nebraska
1 review
0 helpful votes
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Anniversary Cards
December 30, 2022

Ordering was easy, and the cards came pretty fast. The only negative is I had to track down the package in our building because it was not delivered to me, it was delivered to another department

Date of experience: December 30, 2022
Ohio
1 review
0 helpful votes
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Perfecting church toledo
December 30, 2022

I received two set of badges, only wanted one, I can send one back if necessary.

Date of experience: December 30, 2022
Florida
1 review
0 helpful votes
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Great product
December 30, 2022

Awesome experience

Very happy with hat. My husband was thrilled

Date of experience: December 30, 2022
Tennessee
1 review
0 helpful votes
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Very Very Nice
December 29, 2022

I had one of my wifes paintings put on a pillow...was worried the color might be faded or blurred. Was pleasantly surprised by how bright and vibrant the print was...very lovely work.

Date of experience: December 29, 2022