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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Love it
January 24, 2023

My friend is getting married soon and she's a huge fan of cinderella so i decided to send her this card! I hope she loves it

Date of experience: January 23, 2023
Connecticut
1 review
0 helpful votes
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Beautiful!
January 24, 2023

I ordered a wedding welcome sign 30"x20" and it came out beautiful! Very satisfied. Clean, crisp contrast and font. Sturdy material and a great price for the size compared to other things I was seeing on Etsy and other competitors.

Date of experience: January 23, 2023
Texas
1 review
0 helpful votes
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Great product!
January 24, 2023

Easy ordering and quick delivery. Would definitely recommend

Date of experience: January 23, 2023
California
1 review
0 helpful votes
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Birthday Invites
January 24, 2023

Thank you so much, the invites are beautiful, I love them.

Date of experience: January 23, 2023
Pennsylvania
1 review
0 helpful votes
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Great experience-superb product
January 24, 2023

I placed a personalized card order online and although I had to go back and forth because a comma kept coming up in my personalization, I eventually left it go through. It did not turn up on the finished product and I was very pleased with the product received. It was everything as presented and the artwork was superb.

Date of experience: January 23, 2023
Washington
1 review
0 helpful votes
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Beautiful invites
January 23, 2023

My wedding invites were easy to customize and turned out beautifully! I love all the paper options, cut options, etc. I also appreciate the different ordering quantities to customize how many you need without a bunch of excess.

Date of experience: January 23, 2023
Missouri
1 review
0 helpful votes
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Happy day!
January 23, 2023

Wedding invitations look great and arrived quickly!

Date of experience: January 23, 2023
North Carolina
1 review
0 helpful votes
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New address announcements
January 23, 2023

Ordering was easy! They came out very nice. Excited to mail them out

Date of experience: January 23, 2023
California
1 review
0 helpful votes
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Good Job
January 23, 2023

Order was just as placed, no issues nor damage
I will definitely order again.

Date of experience: January 23, 2023
Michigan
1 review
0 helpful votes
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Great quality!
January 23, 2023

Great quality, shipped fast and looked like the photo :)

Date of experience: January 23, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful
January 23, 2023

Everything went smooth and our invitations came our beautiful

Date of experience: January 23, 2023
New York
1 review
0 helpful votes
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Great Product and Quick Service
January 23, 2023

Pretty invitations to pick from. They look great and arrived quickly.

Date of experience: January 23, 2023
Missouri
1 review
0 helpful votes
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Birthday invitation
January 23, 2023

They shipped fast!
Resonantly priced
Came out as planned

Date of experience: January 23, 2023
Utah
1 review
0 helpful votes
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Zazzle was great.
January 23, 2023

My order was exactly what I wanted. I received the items earlier then expected, which was great.

Date of experience: January 23, 2023
California
3 reviews
1 helpful vote
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Great buy
January 23, 2023

Excellent quality note cards, great communication.

Date of experience: January 23, 2023
Maryland
1 review
0 helpful votes
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Size
February 17, 2023

The size of the bumper sticker shocked me. It is soooo tiny, not even worth putting on my car. I'm so disappointed!

Date of experience: January 17, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Grace,
We are very sorry to hear that you were unhappy with the bumper sticker that you received! We do of course want every customer to love their purchase, so we do apologize that this was not the case here! We have reached out to you directly via email to assist in providing you with a resolution that suits your needs! We look forward to corresponding further!

Thank you,
Ryan

Iowa
1 review
0 helpful votes
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Happy Customer
January 17, 2023

Amazing experience. Quality cards at a great price. I will use Zazzle again.

Date of experience: January 17, 2023
New Jersey
1 review
0 helpful votes
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NO ENVELOPES INCLUDED!
February 16, 2023

I ordered 96 invitations and when they arrived there were no envelopes. When I called customer service she said that "yes, you're right. Envelopes are not included" WHAT?
Who sells invitations without envelopes? Now I have to go back and order them. I also doubled checked the invites on the website and NO WHERE on the Zazzle page does it indicate that envelopes are extra / not included! I will never order from these frauds again!

Date of experience: January 17, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Candance,
We are very sorry to hear of your disappointment! To clarify, the product you ordered was classified as a postcard and as such wouldn't be received with envelopes, we do of course have a range of paper products on our site that come with standard envelopes. We have reached out to you directly via email to clarify and also offer a resolution! We look forward to your response!
Thank you,
Ryan

New Jersey
1 review
0 helpful votes
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Great quality
January 17, 2023

Easy to personalize. Quick delivery. Would use again.

Date of experience: January 16, 2023
Arizona
1 review
0 helpful votes
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Beautiful invitations
January 16, 2023

Easy to order. Arrived as expected. Happy with quality. It was a good experience.

Date of experience: January 16, 2023