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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Invites were totally awesome & arrived more quickly than expected. Love them!
Easy ordering, discounts a plus, on time delivery. They are beautiful.
I was totally satisfied with my order from the ease of creating and the speed in receiving. And they were absolutely beautiful.
The shipping was speedy. And the one card that I did customize was beautiful. Thank you.
I was so excited to receive my box in the mail. The process was easy and the invitations look beautiful. My fiancé' and I were impressed with the final invitation. They are elegant and exactly what we wanted.
The invitations are super cute and good quality. They arrived earlier than the estimated date too!
Excellent, no problems quick easy love it. I would recommend it to anyone any occasion anytime of the year.
It's easy to use this site especially when it comes to personalize items. I've tried other sites but have always come back to zazzle
I ordered a wedding welcome sign 30"x20" and it came out beautiful! Very satisfied. Clean, crisp contrast and font. Sturdy material and a great price for the size compared to other things I was seeing on Etsy and other competitors.
Thank you so much, the invites are beautiful, I love them.
I placed a personalized card order online and although I had to go back and forth because a comma kept coming up in my personalization, I eventually left it go through. It did not turn up on the finished product and I was very pleased with the product received. It was everything as presented and the artwork was superb.
My wedding invites were easy to customize and turned out beautifully! I love all the paper options, cut options, etc. I also appreciate the different ordering quantities to customize how many you need without a bunch of excess.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Cathy,
We are very sorry to hear that one of your cards was not needed! We reached out to you directly via email so we can be of further assistance!
Thank you,
Ryan