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Zazzle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Georgia
2 reviews
0 helpful votes
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Squirrel Postcard
February 9, 2023

Excellent experience. A lot to choose from. Website easy to maneuver. Shipped quickly and packaged well.

Date of experience: February 9, 2023
California
1 review
0 helpful votes
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Excellent
February 9, 2023

Simple and very effective, very please with the service and quality of the product

Date of experience: February 9, 2023
Ohio
1 review
0 helpful votes
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Wedding invites
February 9, 2023

We are very pleased with the wedding invitations that we ordered. Great quality and very fast service! We will definitely order from Zazzle again.

Date of experience: February 9, 2023
North Carolina
2 reviews
9 helpful votes
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Quick shipping, great product.
February 9, 2023

Got my custom card delivered timely and exactly what I wanted.

Date of experience: February 9, 2023
Arizona
1 review
0 helpful votes
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Love it!
February 9, 2023

Everything was very easy to order, I love the quality of the products

Date of experience: February 9, 2023
Hong Kong
1 review
0 helpful votes
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Love this company
February 9, 2023

Very happy with this company and the quality of their work and service. Thank you

Date of experience: February 9, 2023
Utah
1 review
0 helpful votes
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Looked Great
February 9, 2023

Easy to orders and create what we wanted. Looked Great.

Date of experience: February 9, 2023
Maine
2 reviews
0 helpful votes
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Mother of Groom reserved seat
February 9, 2023

Absolutely beauty and we are so happy with it! It's going to make our special day so much better!

Date of experience: February 9, 2023
Pennsylvania
1 review
0 helpful votes
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Invitations were easy to customize and easy to order. The product was printed and delivered to my house in less than a week!

Date of experience: February 9, 2023
Florida
1 review
0 helpful votes
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Wedding Invites!
February 9, 2023

Ordered wedding invitations and had no trouble figuring out how to put graphics and making it look wonderful!

Date of experience: February 8, 2023
Texas
6 reviews
4 helpful votes
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This site, locked me out, i was working then this white square appeared and said to press hold to prove i was a human and not a bot, this is crap, i ecven called them and the agent gave me the run around, i have restarted my pc, and still i cannot get in to my account, this jerk said it wa standard procedure, ZAZZLE IS A JOKE,This prove your a human crap is nothing more then a chance for this agents to get into your account, NOT RIGHT

Date of experience: February 8, 2023
Zazzle S. Zazzle Rep
over a year old

Hello Valarie,

We are so sorry to hear that you are locked out of your account and that you are having trouble with our website. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.
We can be reached at [email protected], or give us a call at 1-888-892-9953.

We look forward to assisting you further

Thank you,

Katie Ann

Indiana
1 review
0 helpful votes
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Retirement invitation
February 8, 2023

Love the product, colors and print are beautiful! Arrived in a timely manner with shipping notices which was nice. Packaging was safe.
I couldn't figure out how to download pics onto the back, but I also didn't seek support. I'm very pleased!

Date of experience: February 8, 2023
Rhode Island
1 review
0 helpful votes
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Great Selection of Invitations
February 8, 2023

There was a great selection of invitations to choose from and it is very easy to personalize them to make the perfect invitation.

Date of experience: February 7, 2023
New York
1 review
0 helpful votes
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Violeta
February 8, 2023

It was a great experience over all, loved my personalized invitation so much!

Date of experience: February 7, 2023
North Carolina
1 review
0 helpful votes
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Disappointed with my order
March 9, 2023

The ordering process was easy. I found the baby shower invitations I liked and typed in the personalized information I wanted guests to know. I went on to select all the standard offerings. The card looked great on the screen, and I was excited about my order. But when my invitations arrived, I noticed they were much smaller than what was portrayed on the website and the font was also very small. I am planning to still use these invitations since I paid a good price for them, but I was disappointed in the discrepancy of what I saw when I placed my order versus what I got when I received my order.

Date of experience: February 7, 2023
Minnesota
1 review
0 helpful votes
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Love love love!
February 7, 2023

So much fun, easy to personalize. Will definitely use in the future!

Date of experience: February 7, 2023
Georgia
1 review
0 helpful votes
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Great Invites
February 7, 2023

Looked just like the picture, so cute and perfect for the baby shower!

Date of experience: February 7, 2023
California
1 review
0 helpful votes
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Wedding Invitation
February 7, 2023

Great easy and fast and needed in a timely manner.

Date of experience: February 7, 2023
New York
3 reviews
0 helpful votes
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Perfect!
February 7, 2023

Exactly what I was looking for. Great quality. This is my second time using this company for my invitations.

Date of experience: February 7, 2023
Georgia
2 reviews
0 helpful votes
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Graduation invitation
February 7, 2023

Way cheaper than ordering through the school and my daughter loves them

Date of experience: February 6, 2023