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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Wedding invites
April 13, 2023

The process was so easy and they shipped so quickly! I ended up having to order more invites and detail cards and the re-order process was so simple

Date of experience: April 13, 2023
Illinois
1 review
0 helpful votes
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Excellent product and timing
April 13, 2023

Have purchased this product before and the quality of product is great, as well as the format and delivery process. Thanks!

Date of experience: April 13, 2023
Ohio
1 review
0 helpful votes
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Graduation Invitations
April 13, 2023

Easy website, great designs, quick delivery. Very happy!

Date of experience: April 13, 2023
Illinois
1 review
0 helpful votes
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LOVE MY INVITATIONS!
April 13, 2023

My daughter will be celebrating her 16th birthday and wanted a unique invitation. When she found what she wanted on Zazzle, the process from start to finish was very easy. We now have wonderful invitations to send out to our family and friends to celebrate her Sweet 16!

Date of experience: April 13, 2023
Canada
1 review
0 helpful votes
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Great quality!
April 11, 2023

I ordered a custom banner and signs for my bridal shower. The shipping was really quick and my items were all perfect when they arrived. The prices were great too! Very reasonable.

Date of experience: April 11, 2023
Pennsylvania
1 review
0 helpful votes
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Personalized Perfection!
April 11, 2023

Hosting a tea party/bridal shower. The Alice in Wonderland themed invites are just perfect! The bride is a fan of Alice in Wonderland AND tea!

Date of experience: April 11, 2023
Louisiana
1 review
0 helpful votes
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After a few hiccups (my ordering errors) they were fast efficient and super polite and got my product to me on time

Date of experience: April 10, 2023
Canada
3 reviews
2 helpful votes
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Terrible customer service!
May 5, 2023

I ordered a personalized stamp only to discover it was coming without ink. Not a huge deal, but when your spending THAT much in a stamp, there should be an ink pad included. It's automatically on NONE. So if you don't know you have to choose a color, you end up with a stamp and no ink. Yes, the ink pad is extra, but it's fairly inexpensive and should definitely be included. I wasn't impressed, at all.

Date of experience: April 5, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Natalie,
We are happy to offer a range of accessories with various products here at Zazzle. The last thing we want is for a customer to receive an accessory they didn't intend to order and have to incur the cost of this, which is why the option is automatically set to 'None'. We've reached out to you directly via email to assist further.

Thank you,
Ryan

South Carolina
1 review
0 helpful votes
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Prince or Princess
April 3, 2023

The invitations are beautiful and of great quality!

Date of experience: April 3, 2023
Colorado
1 review
0 helpful votes
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Great
April 2, 2023

It was great they look awesome! No problems so cute!

Date of experience: April 2, 2023
New Jersey
1 review
0 helpful votes
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Beautiful
April 2, 2023

Absolutely beautiful and delivered sooner than expected.

Date of experience: April 2, 2023
California
1 review
0 helpful votes
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Easiest thing I have ever ordered
March 31, 2023

Easiest thing I had to do since my wife's death. Great service, terrific website.

Date of experience: March 30, 2023
Maryland
2 reviews
0 helpful votes
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My party invitations
April 29, 2023

The invitations are beautiful but, I would've probably got the writing in black ink so that people can see the writing better. I wish a company rep could've advised me

Date of experience: March 30, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Tracey,
I'm very sorry you were not entirely happy with the font color on your invitations.
I can confirm that I have now reached out to you via email to assist you further with your order.
I look forward to your reply.
Kind regards,
Craig

Texas
1 review
0 helpful votes
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Nonprofit Taking donations
March 30, 2023

The board is great We love what it does. One thing that we didn't like as much is that it's easily scratched. Once it scratched it removes portions of the QR code and the QR code becomes useless. It needs a protective plastic over the front or something. If you buy this you must make sure you protect it

Date of experience: March 30, 2023
Wisconsin
2 reviews
0 helpful votes
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Birthday Invites
March 30, 2023

Look as expected, very cute. Great quality paper. Would buy again.

Date of experience: March 30, 2023
Illinois
1 review
0 helpful votes
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Prompt delivery
March 30, 2023

It was easy to customize and place order. The best part was receiving it promptly.

Date of experience: March 30, 2023
Texas
1 review
0 helpful votes
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Great Place to Create Custom Anything
March 30, 2023

I've been ordering from Zazzle for probably 5 years. I've created greeting cards, clocks, tshirts, ornaments, pillows, magnets and blankets. If you are customizing a project that you didn't create and you forget to change name, date or saying, before you checkout, they will show you in red that you haven't changed it. I don't think you will regret using them.

+1
Date of experience: March 29, 2023
California
1 review
0 helpful votes
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Amaaazing!
March 30, 2023

Super fast delivery and super good quality! This is my second time with a great zazzle experience

Date of experience: March 29, 2023
California
1 review
0 helpful votes
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Love Them!
March 29, 2023

From picking out the invitation, to creating them, and having them delivered it was a great experience! So easy to design and the delivery was sooner than expected :)

Date of experience: March 29, 2023
Minnesota
1 review
0 helpful votes
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Fun item!
March 29, 2023

The personalized can /Huggies were exactly as expected. Easy to personalize with photo and wording desired. Quick turn around. Happy overall!

Date of experience: March 29, 2023