On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Arrived in good condition, good quality. Disappointed there was no option to pre-address envelopes and shipping was $30 (!) even after spending $400-500 on wedding invitations
Amazing! Super easy to customize and cards turned out amazing
Came out beautiful! Notepad is true to image and is packed with paper. This will last me for a while ;)
Easy to find and customize my selection. Found the perfect invitation for the occasion.
It's very beautiful but I may have definitely ordered a size too big. But it's very nice
My delivery was supposed to be here no later than last Friday. Was promised Monday would resent & receive by today. Looking up tracking they cancelled my envelopes. What good is invitations without envelopes!
The communion invitations that I ordered were beautiful! Thanks Zazzle!
Invites are adorable and everything came quickly! I can't wait to send them out!
This is probably the 4th time I have ordered from Zazzle and the quality is always top notch. It gets mailed within the time specified and is exactly how the preview looked. Thank you for an excellent product!
We are so thrilled with the quality of our Save the Date cards. Can't wait to get them mailed out
Today, I received a charge from Zazzle to my bank account for $ 19.95 which I did not recognize. When I contacted the company I was informed that the charge was for a renewal of a membership which I, supposedly, agreed to when I made the one and only purchase from this company one year ago. As a frequent buyer of items on line, what I have experience before is that the company has notified me in advance that a membership was due to renew, before charging a credit card. Also normally when I have not used the service, they have offered to reverse the charge. In this case I encountered a representative unwilling to work with me and informed me that because I (supposedly) agreed to the membership, even tough I have not used it at all, I had to pay for it.
Hi Salvador,
We are sorry to hear of the issues encountered. Zazzle does reach out to customers via email before the Zazzle Plus service renews so that customers can make an informed decision. So that we can be of further assistance, please reach out to us directly at [email protected].
Thank you,
Ryan
Was what I wanted and they looked beautiful, will definitely buy more items on here thank you for it all
Ordering wasn't complicated at all. I like how I was able to edit things if I needed to. Received on time as promised, and they look perfect.
Thank you
Process of ordering and shipping product was done quickly and efficiently.
Order process and customization of invites very easy, would have liked the colors on the invite to be closer to the instant download. If we weren't tight on time, we would have requested a reprinting so the physical invitation would be closer to the online/digital download image quality.
The cards came out perfect! It was a quick turn around as I got the cards in one week after customizing it and placing my order!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peggy,
We do apologize for the delay that you encountered with your envelopes. According to our records, these were cancelled upon your request when you contacted us. If there is anything further that you need, please reach out to us directly at [email protected].
Thank you,
Ryan