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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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I love the towel set!
September 16, 2025

I purchased two Egyptian hand towels with hieroglyphs printed on them. Pricing was very reasonable, shipping was fast, and the quality is great.

Date of experience: September 6, 2025
California
1 review
0 helpful votes
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Wrong type of shirt
September 16, 2025

You guys are not understanding. I have told you multiple times that I like my design but it's 100% cotton. I can't wear cotton All I'm asking is to exchange the shirt design that I have which that is 100% for the same shirt and size (large) that is a tri-blend.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2025
Florida
1 review
0 helpful votes
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Save The Dates
September 16, 2025

Great experience. It was affordable, looks exactly like the photos.

Date of experience: September 6, 2025
California
1 review
0 helpful votes
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Personalized Stationary
September 16, 2025

It was easy to order, lots of choices, and great products. Wish they had envelope color choices too, but that is my only suggestion.

Date of experience: September 6, 2025
Ohio
1 review
0 helpful votes
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Nice Quality
September 16, 2025

The flag came quickly and looked exactly like the mock up from the website! Very good quality!

Date of experience: September 6, 2025
New York
1 review
0 helpful votes
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Postcards
September 16, 2025

Pretty good, quick service. Quality wasn't great, I had to trim some of the postcards even though I had a large bleed as part of my design.

Date of experience: September 6, 2025
Illinois
1 review
0 helpful votes
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Lovedddd!
September 16, 2025

I really love my custom boxes. They were better than I imagined and I can't wait to use them for my trip!

Date of experience: September 6, 2025
California
1 review
0 helpful votes
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Phone case
September 16, 2025

As always my "make your own" phone case came out beautifully. Zazzle is amazing!

Date of experience: September 6, 2025
Georgia
1 review
0 helpful votes
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I love Zazzle!
September 16, 2025

Always a great experience and all of the products are amazing!

Date of experience: September 6, 2025
Washington
1 review
0 helpful votes
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Super easy and fast delivery
September 14, 2025

It was super easy to customize and the delivery did not take very long. Good quality as well.

Date of experience: September 4, 2025
Tennessee
1 review
0 helpful votes
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Good product poor packaging
September 14, 2025

The product arrived early and was personalized perfectly. However it was sent in a bubble mailer with nothing on it saying "do not bend". The post office shoved the package containing a frisbee into the mailbox causing the frisbee to be warped. It was a birthday gift for an ultimate frisbee birthday party. So I don't have time to return it and order another one. Unfortunately we won't be able to use the frisbee in the game as planned

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2025
Iowa
1 review
0 helpful votes
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Disappointed
September 14, 2025

The print was way too small. My own fault i guess. No time to return

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2025
Texas
1 review
0 helpful votes
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Great shirts
September 14, 2025

So easy to design and order shirts here. Photo and text are perfect! Shirts fit great and are super soft. Price was also very reasonable.

Date of experience: September 3, 2025
Illinois
1 review
0 helpful votes
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Never again.
September 13, 2025

Terrible trying to get order placed and product that came not t all what was expected from the pictures.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2025
Washington
1 review
0 helpful votes
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Exactly what I was expecting
September 13, 2025

Looked exactly like I imagined. I will say we are having to flatten it out currently because it came in a little bent. Caulking that up to the shipping but love it overall

Date of experience: September 3, 2025
Washington
1 review
0 helpful votes
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Cute gift tags
September 13, 2025

The tags I ordered came faster than expected and look great. Originally I tried to design my own but had difficulty editing so went with one of the pre designed tags.

Date of experience: September 3, 2025
Wyoming
1 review
0 helpful votes
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The Perfect Gift
September 13, 2025

After hosting a friend in Jackson Hole, I sent her a mug as a memento of our visit together. This was her response: " It's absolutely PERFECT! It's exactly what I was looking for. You are such a dear friend. Thank you from the bottom of my heart. I'll think of you and the wonderful mountains with my coffee."

Date of experience: September 3, 2025
California
1 review
0 helpful votes
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Super fast
September 13, 2025

The product was exactly what I wanted and it showed up in my mailbox. 2 days before the expected delivery date, thank you. 😃😃😃

Date of experience: September 2, 2025
Nevada
1 review
0 helpful votes
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Garbage-tier product
September 13, 2025

I ordered a custom license plate frame. The pattern came out fine (White lettering on black background. Almost impossible to mess up) but the frame itself wasn't a frame, it was a chintzy aluminum plate that bolts on top of the license plate, not a true frame. Grotesquely overpriced for the garbage product received.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2025
Georgia
1 review
0 helpful votes
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I wanted to update the look of my earring display cards. I am able to incorporate Both my logo and a little about my small business to current and future customers. I absolutely love how these came out. They look feminine AND professional.

Date of experience: September 3, 2025