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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I ordered the labels for champagne bottles and the picture quality is great. Was also pleased at how fast it arrived.
Wonderful! The invites were truly amazing. I was extremely pleased with finished product
Website was user friendly, and they were received much earlier than the estimated delivery date
I wanted a hoodie with my sons picture on it for my husband. It was delivered faster than I expected but the picture had a crease running thru it
They lie about shipping your package and lose it even when you pay expedited shipping. Don't do business with this scam.
Hi Maya,
We are very sorry to hear you have not received your package, as we ourselves do not deliver our packages, we would need to investigate this with the courier. Please reach out to us at [email protected] with your order details so we can assist further!
Thank you,
Ryan
So I'll start by saying I'm not a review person. But this place you need to beware. I paid and never received anything from Zazzle but a hard time. I had to call and invite my guests to my wedding. This site is garbage. At this very moment as I write this my invitation are in Missouri,and been there for over 9 days. They completely ruined the wedding from the start and they are accepting zero responsibility.
Hello,
I am so sorry to hear about your invitations being lost in transit. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Margaret
Ordered both my wedding invitations and thank yous. They were perfect!
Site and service good and quick but wanted more colors and style choices.
Zazzle has not put the money in my account I am owed. After I have notified them of not receiving a check a couple of times they have done nothing so far to rectify the situation. I am owed my money you can't just leave the problem unsolved. Creators only make a couple of cents from each product. Not professional at all and very disappointing!
Hi Zoe,
Please reach out to us directly at [email protected] so we can provide further assistance in relation to your payment, thank you and have a great day!
Thank you,
Ryan
My experience was very easy. I liked the fact that I had some design control by being able to choose from a variety of layouts.
The invites arrived timely and were exactly what I ordered
The quality of paper was great and the colors vibrant
These invites were exactly what I wanted. They're extremely cute, they feel nice, and they fit my theme perfectly. They also arrived early which was a huge plus.
Invitations were beautiful and great quality. They arrived very quickly.
I ordered a refill on my business cards. Several days later the business cards were swiftly delivered to my residence. I was very happy with the prompt customer service and rapid merchandise delivery. The colorful business cards design was eye-catching and visually stunning, vibrant, and appealing. Great design!
I loved the options for invitations & the quality is awesome. I chose to have some printed & mailed to me & the lead time is better than most online companies.
Pictures on postcards are extremely grainy. I can't use some of them
Hi Remi,
I am so sorry to hear about the picture quality on your postcards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Margaret
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie,
Please reach out to us directly at [email protected] so we can provide further assistance in relation to your order, thank you and have a great day!
Thank you,
Ryan