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Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
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Perfect invitations
July 10, 2023

The quality was outstanding, and the design was simple, but perfect for my party. The price was affordable and again the quality was perfect.

Date of experience: July 10, 2023
Pennsylvania
1 review
0 helpful votes
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High quality card stock
July 10, 2023

Arrived the day I was promised! High quality A+ customer service - follow up emails letting me know everything about my shipment

Date of experience: July 10, 2023
Tennessee
1 review
0 helpful votes
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Fast and beautiful
July 10, 2023

Arrived quicker than I thought it would and it was gorgeous! Great quality

Date of experience: July 10, 2023
California
1 review
0 helpful votes
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Elegant and nice
July 10, 2023

The cards are great. The shipping was fast too. The only issue I had was the configurating of the app it's self. The name on the sample card would not go away, so I had to delete and create a new template.

Date of experience: July 10, 2023
Kansas
1 review
0 helpful votes
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The invites looked amazing
July 10, 2023

Perfect experience! Super easy to edit and make your own

Date of experience: July 10, 2023
New Jersey
1 review
0 helpful votes
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Expedited shipping
July 10, 2023

Am happy with the quality of the labels ordered. I paid for expedited shipping (2-3) days which was pricey however delivery was made through USPS and not within the promised 2-3 days but 6 days

Date of experience: July 10, 2023
Pennsylvania
2 reviews
0 helpful votes
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Great Experience
July 9, 2023

Great experience. Fast turn around and fast shipping.

Date of experience: July 9, 2023
Pennsylvania
2 reviews
0 helpful votes
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Great Experience
July 9, 2023

Great experience. Fast turn around and fast shipping.

Date of experience: July 9, 2023
Texas
1 review
0 helpful votes
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Great
July 9, 2023

Everything was great. I don't know what else to say so I hope this is 50 characters.

Date of experience: July 8, 2023
Kentucky
1 review
0 helpful votes
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Unique items
July 6, 2023

I was so excited to find a shirt about Russell's Paradox. Thanks so much. Bath mats were great too.

Date of experience: July 6, 2023
Maine
1 review
0 helpful votes
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Great!
July 6, 2023

Great experience, order shipped and was delivered quickly!

Date of experience: July 6, 2023
Colorado
1 review
0 helpful votes
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Excellent product
July 6, 2023

Items arrived much nicer than expected and much quicker!

Date of experience: July 6, 2023
Alaska
1 review
0 helpful votes
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Love it, quality is good.
July 6, 2023

No complaint. Very easy to use delivered ahead of time.

Date of experience: July 6, 2023
Massachusetts
2 reviews
0 helpful votes
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Ease of use
July 6, 2023

Easy to use website to design and thankful for express shipping option.

Date of experience: July 6, 2023
Texas
1 review
0 helpful votes
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Great Service
July 6, 2023

Very happy with invitations ordered and service provided

Date of experience: July 5, 2023
New Jersey
1 review
0 helpful votes
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Great service, as advertised
July 6, 2023

Quality was good, service was fast... i couldnt ask for more. Thanks.

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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Great Functionality
July 6, 2023

Zazzle provided a painless way to create a business card for my new woodworking venture.

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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T-shirt
July 5, 2023

Easy ordering process and delivery was ahead of time.

Date of experience: July 5, 2023
Massachusetts
1 review
0 helpful votes
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Wedding invite inserts
July 5, 2023

Came out beautiful and received sooner than expected!

Date of experience: July 5, 2023
North Carolina
1 review
0 helpful votes
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Easy ordering
August 4, 2023

The ordering was great really easy. However, the wrong address was on package, so it took a bit longer to receive.

Date of experience: July 5, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Mary,

I'm really sorry to hear about the address issue that you've experienced with your recent order. I can confirm that an email has been sent to you regarding the issue - rest assured that we will be more than happy to look into the matter for you and get this resolved.

Kindest regards,

Jordan