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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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No shipping list was provided in the box with the broken coffee mug they sent to me. There was no communication at all. Even if the mug was not broken, the artwork was defective.
Super easy company to deal with! I received my order a lot faster than I expected and that's a huge plus!
Great service!
Binge watched Suits. Loved the characters, especially Louis Litt and Harvey Specter. Louis was so proud of his mugs on the show, so I thought it'd be fun to have a mug of my own. Couldn't brlieve Zazzle had already created one!
Exactly what I wanted for my son's birthday invitations and quick delivery!
I designed a t-shirt for my friend's birthday, it was super simple and straightforward. The order took about a week to arrive and looked great. The sizing ran a little bit on the small side, but it was very nice.
Very very good
I would order again and came on time
Ordering was easy. Order was delivered way before expected delivery date. Quality exceeded my expectations.
Styles were easy to search and select. My order arrived within 5 days, which I really needed! Quality looked great - especially for the price compared to other options.
Will order again! The shipping was zipper fast and delivered sooner than expected which made my day!
Ordered a shirt for a celebration and it arrived quickly, good quality and was exactly what I wanted.
I have been using Zazzle for years under two different accounts and I love everything I've ever ordered from them. I used zazzle for multiple weddings and all kinds of events. It's so easy I've never needed customer service until recently. Not only did I get a response a whole day earlier, on a SUNDAY, It really saved the day! The bride noticed an error on the itinerary of the wedding programs! The wedding is a week away. The modification process was the easiest thing ever and it really took a lot of anxiety away from me as a coordinator. Zazzle customer service saved my reputation. Thank you.
Felt like they scammed me. I made my business card and it looked completely different than what I saw during building in their website. My hood color card looks grey instead of gold. Don't bother using this website
Hello,
I am so sorry to hear about the disappointment with your business cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I designed a personalized set of corn holes, and tried to create an account 3 times and no emails were sent. Finally able to create an account and had to RE-CREATE my custom cornhole set. After recreating I selected to SAVE MY DESIGN. And it refreshed my screen and AGAIN I HAD TO RECREATE! THIS PLACE IS HORRIBLE
Hi Connie,
We are so sorry to hear about your corn hole design not saving. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance. We can be reached at [email protected].
We look forward to assisting you further
Thank you,
Clare
Wedding planning is already stressful ans Zazzle made it 10 times more stressful for me. After a week of waiting they cancelled my order bc they messed up on their end and then promised to get my order out next day and 2 days later it's still not even on its way. Go with someone else.
Hello Jenny,
I am so sorry to hear about the frustration with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I've ordered several times now through Zazzle. The work is beautiful. Always on time. I would defiantly recommend Zazzle.
Great! I enjoyed it, was fun to customize my invite and was fun to track my order, it also came earlier then expected
My order came a lot sooner than expected. And even though the picture was changed from the advertised picture. I am still satisfied!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas,
I'm very sorry to hear your mug arrived damaged. I can confirm that our customer service team have reached out to you and provided you with a suitable resolution to this issue.
Please feel free to respond to their email if you have any further concerns or inquiries.
Kind regards,
Craig