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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Such a good product. Love the quality, size, and font. The delivery notifications were great with the updates on my order. It came with great time! Will be ordering again
Designed a custom mug for a friend and couldn't be happier with the outcome. The designer interface takes a moment to understand, but provides a lot of options. The quality of the mug came out better than I expected!
The pricing was great, the shipping was great, but the end product did not end up, looking like the preview that was provided. The color was off, and the images were slightly distorted and overblown with highlights. Also, the background color did not extend to the edges of the card, they were white edges which were not present in the preview. Overall, however, they were good enough, and I will be keeping them.
Had a great experience with zazzle I recommend it to everyone
I needed a specific thank you card and was able to locate one on Zazzle's site easily. It arrived quickly and on time. I'm thrilled!
The card came in exactly when stated while checking out! It is thick material and it is exactly the way it looked on the website. The pictures are clear and a good size. Overall very very happy with my order!
I ordered my 2 t-shirts on Aug. 18th for my family reunion Labor Day Weekend. I submitted payment and rec'd an email with confirmation # stating my order would arrive Aug 28th today. Between this two weeks I have attempted numerous times to inquire in the Zazzle website about my order through Chat with no luck. Then, I finally called, (which the Website states Eastern Standard Time, but the recorded message announces Pacific Standard Time). The Customer Svc rep stated that the "Security Dept" cancelled my order the same day I paid for my shirts on Aug 8th! Not a single attempt to communicate me was made. NO Email, NO Phone Call, No Text! And yet they have all my CC # and info form the purchase. It's 4 days before my family reunion and NO shirts! Now I am in a bind to find the correct color and family last name. Avoid Zazzle...my sorority organization will no longer order 300 shirts for conference because, if they cant get 2 reunion shirts right. Then, we can't take a chance on 300 shirts no getting ordered.
Hi Lorie,
My sincere apologies for any inconvenience caused with this order. I can see our team has reached out to assist and explain the cancellation further.
If you have any further concerns or inquiries, please feel free to reach out to us at [email protected].
Kind regards,
Craig
Ordered two specially designed decals and when they arrived today the last letter of the top row was cut off. Very poor QC. It is a pain to try and get through their return policy and system so I finally gave up and just bit the bullet and sucked of the loss as another lesson in dealing with online companies that promise the world but are poor on delivery.
Hi David,
I'm very sorry your bumper stickers had some words cropped after being printed.
I will be reaching out via email shortly to provide you with a suitable resolution, if you could please check your inbox.
I look forward to assisting you.
Kind regards,
Craig
Love these invitations, they are beautiful! They arrived quickly too!
Very easy website to use! We designed our own business cards and t shirts and they were great!
Bought a shot glass personalized, looks nothing like what was ordered! Tried sending pictures of both! Ordered And Received items! It won't let you send!
Hi Deborah,
I'm very sorry to hear your shot glass did not meet your expectations.
I will be reaching out to you shortly to provide you with a suitable resolution. I look forward to assisting you.
Kind regards,
Craig
The cards arrived on time. They are great quality. Better than I expected from experience with other businesses similar to Zazzle. I'm now a Zazzle exclusive client. I love them!
Love the design of my raven stamps. Will be perfect for my next project!
Very easy to complete template. Business cards were exactly as expected
They blocked an order with the Trump mug shot on it. "Thug life" caption, nothing else. Said it violated content guidelines. This woke company deserves nothing. Give them the budlight treatment.
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DO NOT USE. They were five days late with my Holiday order. I foolishly used them again and paid $25.00 for expedited shipping and the items were five days late. These were items for a first birthday. Customer service is useless and difficult to reach. My items were made on time, they dropped the ball on the shipping and did not offer a refund. I had to call and complain!
Hi Helen,
I am very sorry to hear your order arrived later than expected. I can see that your issue has since been resolved with our Customer Support team.
If there's anything else we can help you with, please feel free to reach out to us at [email protected] and we'd be more than happy to assist.
Kind regards,
Craig
I just wish the invitation would come made already instead of having to put them all in their own envelopes
I received the postcards in a very timely manner. They are good quality and I'm happy with them.
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Hi Jacob,
I'm sorry to hear your badges did not completely meet your expectations.
I will be reaching out to you shortly via email to assist you further with this order.
I look forward to resolving this issue promptly.
Kind regards,
Craig