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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Excellent!
September 13, 2023

Great price, Great shipping, Great product! Satisfied customer. Will return.

Date of experience: September 13, 2023
Tennessee
1 review
0 helpful votes
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Just what I expected!
September 13, 2023

Shipping was pretty quick, as was delivery. Love the shirt!

Date of experience: September 13, 2023
Minnesota
2 reviews
0 helpful votes
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I wanted to recreate a worn out mug originally created with a different vendor. The images turned out even more vibrantly. Wonderful protective packaging box (will keep for future re-use). As a retired career designer and production manager, I look especially at these qualities. My hubby and I love using personalized mugs for everyday use. Plus friends enjoy seeing our travel adventures this way!
*** I will make all our (and gift) future coffee cups with Zazzle!

Date of experience: September 13, 2023
Ohio
1 review
0 helpful votes
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Beautiful final product, as promoted.
September 13, 2023

Located templates and followed instructions. Discovery of capabilities as used with successes and failures. End product was my text, Zazzle format, and beautiful print product in an amazing 2-3 day turnaround.

Date of experience: September 13, 2023
Illinois
1 review
0 helpful votes
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Great Product, 1 day late
September 13, 2023

I'm very happy with the product I ordered. I was in a rush and paid $80 for expedited shipping. It arrived 1 day later than quoted, which did cause problems for what I needed it for.

Date of experience: September 13, 2023
Georgia
1 review
0 helpful votes
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Very Please
September 13, 2023

I was nervous the personalization wasn't going to happen because there were no details of it in the receipt. I was happy to see they all came out as expected: beautiful

Date of experience: September 13, 2023
Arizona
1 review
0 helpful votes
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Amazing!
September 13, 2023

I custom ordered 30 wedding invitations. And when they arrive, they were in perfect condition. And exactly how I created them. The whole shipping process took less and 5 days to arrive. And it is all in amazing quality. I would highly recommend.

Date of experience: September 13, 2023
Colorado
1 review
0 helpful votes
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Not Sticky
September 13, 2023

Experience was great, until I tried to stick it to something.

Date of experience: September 13, 2023
California
1 review
0 helpful votes
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In stations for halloween party
September 13, 2023

I ordered some Halloween invites they came out good they printed them every detail thank you there perfect

Date of experience: September 13, 2023
California
1 review
0 helpful votes
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Super easy!
September 13, 2023

It was super easy to use! The shirt looked great as-is, but I decided to add a little something to it and it came out exactly as expected!

Date of experience: September 13, 2023
Florida
1 review
0 helpful votes
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I have been waiting to order business cards for a while but never did because either I couldnt find one I liked or I couldn't upload what I wanted exactly. I've ordered from Zazzle before and tried again and I was able to do it exactly how I wanted it. I am going to reorder and change small things but they were details I messed up on ie the wrong color and type of font...too loud and hard to read for some older folks but I absolutely love them. They are totally me and makes me feel awesome that I have them

Date of experience: September 13, 2023
New Jersey
1 review
0 helpful votes
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Better than I imagined
September 13, 2023

It was very easy to use the site and place my order. I would definitely order from the site again!

Date of experience: September 13, 2023
Utah
1 review
0 helpful votes
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Student ID card
September 13, 2023

Very easy to navigate what I wanted

Very pleased with my card
Fast delivery!
Great quality

Date of experience: September 13, 2023
New York
1 review
0 helpful votes
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5 stars!
September 13, 2023

My experience with Zazzle was great! This is my second time ordering my business cards from them and they always come out perfect and get here so fast!

Date of experience: September 13, 2023
Texas
1 review
0 helpful votes
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Engagement Party Cocktail Napkins
September 13, 2023

Great experience! Nice napkins and delivered quickly!

Date of experience: September 13, 2023
Pennsylvania
1 review
0 helpful votes
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Sign was easy to create
September 13, 2023

Once I chose the sign it was easy to change the font and background. The order was received faster than stated. Sign is more beautiful than the preview.

Date of experience: September 13, 2023
Kentucky
1 review
0 helpful votes
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Easy and quick!
September 13, 2023

My order was shipped quickly and arrived just a few days later. It was protected and packaged with no damage. Great order!

Date of experience: September 13, 2023
New York
1 review
0 helpful votes
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Very cute!
September 13, 2023

Very cute design and the invites arrived perfectly on time

Date of experience: September 13, 2023
Florida
1 review
0 helpful votes
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Ease of ordering
September 13, 2023

It was very easy to use their template to complete my invitations. Order came very quick.

Date of experience: September 13, 2023
Texas
2 reviews
0 helpful votes
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Shower Invitations
September 10, 2023

I found exactly what I was looking for and they are really cute...but a little expensive! 25 invitations were $50.00. And I under-ordered so I am going to have to order more. UGH.

Date of experience: September 10, 2023