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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Custom mugs delivery
September 18, 2023

They got delivered MUCH faster than expected and arrived undamaged.

Very happy!

Date of experience: September 17, 2023
Florida
1 review
0 helpful votes
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Perfect and Easy
September 18, 2023

Our return address labels came quicker than expected! We loved how they turned out!

Date of experience: September 17, 2023
Florida
1 review
0 helpful votes
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Great product
September 17, 2023

I was very excited to receive my item in the mail.

Date of experience: September 17, 2023
California
1 review
0 helpful votes
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Low quality pictures
October 17, 2023

Experience ordering the cards was great but when I received them, I was disappointed to find the cards with extremely pixelated photos.

Date of experience: September 17, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Linda,
I'm very sorry to hear your cards did not meet your expectations.
I will be reaching out shortly to look into this further and I hope we can resolve this for you promptly.
Kind regards,
Craig

Florida
2 reviews
0 helpful votes
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Quality address labels
September 14, 2023

I love these quality labels. I was able to choose from a large quantity of unique styles. Bought them before and will buy again when I run out.

Date of experience: September 14, 2023
Washington
1 review
0 helpful votes
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No Issues, quick delivery
September 14, 2023

It serves its purpose, easy to use, received all items quickly- every time.

Date of experience: September 14, 2023
New York
1 review
0 helpful votes
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Great
September 14, 2023

Quick shipping and painless invitation making! Would definitely buy here again!

Date of experience: September 14, 2023
Florida
1 review
0 helpful votes
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Great experience, very quick delivery at a good price

Date of experience: September 14, 2023
Arizona
1 review
0 helpful votes
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Great Customer Service
September 14, 2023

Received product earlier than expected. Product was more then I expected.

Date of experience: September 14, 2023
Louisiana
1 review
0 helpful votes
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Found What I Needed and Got it Fast
September 14, 2023

I was looking for a particular sticker and having a hard time finding what I needed anywhere else. Zazzle made just what I was looking for and was able to get it to me within a few days.

Date of experience: September 14, 2023
Texas
1 review
0 helpful votes
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Nice work
September 14, 2023

Thanks, perfectly done and appreciate the items, will be ordering more for holiday gifts!

Date of experience: September 14, 2023
Illinois
1 review
0 helpful votes
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Smooth
September 14, 2023

This site was so easy to use! I was able to quickly use a template and adjust it to my needs. It arrived much earlier than expected and the print was perfect! Would definitely use again!

Date of experience: September 14, 2023
Alaska
1 review
0 helpful votes
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Excellent quality.
September 14, 2023

I absolutely love my new business cards. I was able to customize them to my exact needs and the shipping was fast and easy. I definitely will be ordering more!

Date of experience: September 13, 2023
California
1 review
0 helpful votes
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Different color
September 15, 2023
Updated review

I orders some personalized stickers using my own pictures and even though the pictures weren't dark they came out really dark on the stickers when I received them.

Date of experience: September 13, 2023

Different color
October 14, 2023
Previous review

I orders some personalized stickers using my own pictures and even though the pictures weren't dark they came out really dark on the stickers when I received them.

Date of experience: September 13, 2023
Texas
1 review
0 helpful votes
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Nice shirt with great message
September 14, 2023

Smooth transaction and received shirt timely. Quality t-shirt too with impressive message

Date of experience: September 13, 2023
Oklahoma
1 review
0 helpful votes
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Reunion
September 14, 2023

Love it exactly as I ordered. Can't wait to us them

Date of experience: September 13, 2023
Florida
1 review
0 helpful votes
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Great quality
October 14, 2023

Great quality! Pics from both sides of the pillow.

Date of experience: September 13, 2023
North Carolina
1 review
0 helpful votes
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1.5" too small
September 14, 2023

Ordering was a breeze. Specialization of labels was a breeze. Labels arrived quickly.
But 1.5" labels are too small… even with good eyesight you'd need a magnifying lens to read the print!

Date of experience: September 13, 2023
Missouri
1 review
0 helpful votes
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Fast service and great quality
September 13, 2023

Easy to order and a lot
To chose from. Great turn around on orders and quality is great.

Date of experience: September 13, 2023
Virginia
1 review
0 helpful votes
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Pet pillow
September 13, 2023

The pillow is beautiful. I would order from your company again.

Date of experience: September 13, 2023