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Zazzle

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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T-Shirt quality
October 19, 2023

I did not like the quality of the t-shirt. It was rough, scratchy and shrunk a lot.

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Julie,

I'm really sorry to hear about the quality of your t-shirt, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Florida
2 reviews
0 helpful votes
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Quizás una manera mas explícita y poder comprender más los tamaños … porque quede muy triste ya que los quería más grandes. Muchas gracias

Date of experience: September 19, 2023
Virginia
1 review
0 helpful votes
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Just the thing
September 19, 2023

The card was perfect with lots of options to personalize further.

Date of experience: September 19, 2023
Kansas
1 review
0 helpful votes
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Good Overall
September 19, 2023

The tumblr is is decent I just wish the writing was a bit bigger.

Date of experience: September 19, 2023
Texas
1 review
0 helpful votes
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Great products, quick delivery!
September 19, 2023

I ordered 2 boxes of business cards and a box of referral cards! The process was super easy to order and delivery was really quick! The quality of cards are really good!

Date of experience: September 19, 2023
Alabama
1 review
0 helpful votes
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Very satisfied
September 19, 2023

The delivery of my order was super fast. And I absolutely love my daughter photo cheer pin.

Date of experience: September 19, 2023
Massachusetts
1 review
0 helpful votes
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So easy
September 19, 2023

This was so easy to do, thank tou Zazzle! The shipment came in half the time it was supposed to, which was awesome.

Date of experience: September 19, 2023
Colorado
1 review
0 helpful votes
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XV intives
September 19, 2023

Loved! The quick service, and my invitations. No issues.

Date of experience: September 19, 2023
Utah
1 review
0 helpful votes
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Thank you. The invitations look great!
September 19, 2023

No problems - online was a little difficult. Would have loved a way to get invitations for a simple dinner or party easier

Date of experience: September 19, 2023
California
1 review
0 helpful votes
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Baby shower welcome board
September 19, 2023

Super easy to order and edit. Shipping was extremely fast. Got my board in perfect condition.

Date of experience: September 19, 2023
Ohio
1 review
0 helpful votes
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Turned out beautifully!
September 19, 2023

I had a postcard style wedding invitations made and they turned out lovely. It was very easy customizing them as well. Thank you!

Date of experience: September 19, 2023
California
1 review
0 helpful votes
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Color wheel a bit flat
October 19, 2023

On the website the pink I selected was bright and vibrant. The pink on the cards was drab and dull.

Date of experience: September 19, 2023
Pennsylvania
1 review
0 helpful votes
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Awesome
September 19, 2023

Awesome awesome awesome awesome awesome awesome awesome

Date of experience: September 19, 2023
Kentucky
1 review
0 helpful votes
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It wasn't what I expected
October 19, 2023

The picture doesn't look good not sure I will order again

Zazzle attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Jacklyn,

I'm really sorry to hear about the quality issues with your recently placed t-shirt order, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

New York
1 review
0 helpful votes
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Nice stickers
September 19, 2023

Stickers have high quality look, only comment is I bought alot with different designs so a bulk purchase discount for different designs would be nice, some kind of sampler deal.

Date of experience: September 19, 2023
Michigan
1 review
0 helpful votes
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Perfect!
September 19, 2023

Loved how the invites turned out! Great quality, fast shipping. Highly recommend.

Date of experience: September 19, 2023
Ohio
1 review
0 helpful votes
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Great order!
September 19, 2023

Invitations came quickly, thank you! They are beautiful and an added bonus, they were on sale!

Date of experience: September 19, 2023
California
1 review
0 helpful votes
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Great, We have ordered several times
September 19, 2023

Thank you, These are so fun and easy. The look great.

Date of experience: September 19, 2023
Massachusetts
1 review
0 helpful votes
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Love it!
September 19, 2023

I bought a woman's tee shirt having a black pomeranian pictured on the front. It's stylish and as pictured on the website.

Date of experience: September 19, 2023
Texas
1 review
0 helpful votes
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Custom mugs delivery
September 18, 2023

They got delivered MUCH faster than expected and arrived undamaged.

Very happy!

Date of experience: September 17, 2023