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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Quick delivery!
December 8, 2023

What a great service! I love the quality of the shirt! It turned out exactly the way I wanted. I love the communication thought out the whole process of making the shirt all the way through confirming delivery.

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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It came intact and great condition.
December 8, 2023

I received the mug in great condition as expected. It was completely intact. The item was what I expected exactly.

Date of experience: December 7, 2023
Illinois
1 review
0 helpful votes
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As Promised
December 8, 2023

The t-shirt is of good quality and the delivery was done with no surprises. Very happy.

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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Starts
December 8, 2023

Great! Looking forward to the display! Great design.

Date of experience: December 7, 2023
New York
1 review
0 helpful votes
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I, foolishly, ordered double the labels I normally want for Christmas because they were 50% off. The print used for my address on the labels was so weak I couldn't read it right up close to my face. After receiving them and deciding to ship them back I looked up their policy and there is no return on orders 40% off or more. If I had known that a discount meant watered down ink I would not have purchased any labels. Unfortunately, I doubled my order. Now, I have to purchase small labels elsewhere to cover the poor print job on these labels to still be able to use the rest of the Xmas theme of the original labels. It's really hard for me to comprehend that a company would not check the quality of their work before shipping them out.

Date of experience: December 7, 2023
District of Columbia
2 reviews
0 helpful votes
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So easy and came out beautiful
December 8, 2023

Great quality, we're so excited to gift this art to our son!

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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It was relatively easy to order.
December 8, 2023

I'm not thrilled with the quality of the fabric. Since we are all only wearing it for a one time cruise day, it will suffice.

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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Christmas invites in a timely manner
December 8, 2023

I ordered Christmas party invitations a bit late and got them rushed. All went well and got them on time

Date of experience: December 7, 2023
Michigan
1 review
0 helpful votes
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Excellent service on line order and delivery was about a week.

Date of experience: December 7, 2023
Ohio
1 review
0 helpful votes
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Sweat shirt
December 8, 2023

The sweatshirt came out perfect. I didn't have time to do it myself. I hope it remain in good shape after washing

Date of experience: December 7, 2023
Virginia
1 review
0 helpful votes
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Quick turn around
December 8, 2023

Excellent product and will order again. Very quick turns around service.

Date of experience: December 7, 2023
Pennsylvania
1 review
0 helpful votes
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Excellent!
December 8, 2023

Everything was excellent from website to delivery!

Date of experience: December 7, 2023
Pennsylvania
1 review
0 helpful votes
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Quality ok
December 8, 2023

Quality was OK, but could be a little better for the price.

Date of experience: December 7, 2023
Wisconsin
1 review
0 helpful votes
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Business cards
December 8, 2023

Perfect, the business cards turned out beautiful! Thanks

Date of experience: December 7, 2023
Pennsylvania
1 review
0 helpful votes
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Quality was great and sizing was accurate. Very happy with purchase

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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Bought a hoodie
December 8, 2023

That's really it haha. Came in the mailbox so i was worried someone stole it, but that was my bad. There was a hole in the package but that can be due to the shipping service. But other than that everything was good!

Date of experience: December 7, 2023
North Carolina
1 review
0 helpful votes
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Great
December 8, 2023

Gave as Christmas gifts to grandparents and they loved!

Date of experience: December 7, 2023
Tennessee
1 review
0 helpful votes
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When I ordered the cards they looked good on the website but when they came in it was had to read because of the shading.

Date of experience: December 7, 2023
Texas
2 reviews
0 helpful votes
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Happy Customer!
December 8, 2023

Easy to place order, reasonably priced, standard quality product!

Date of experience: December 7, 2023
New Jersey
4 reviews
0 helpful votes
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Best custom products!
December 7, 2023

I love getting custom items from zazzle! It's the only custom product site I've ever found that let's you actually edit the customizations completely to your liking! No limits!

Date of experience: December 7, 2023