Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zazzle

Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
See all photos
How would you rate Zazzle?
grey stargrey stargrey stargrey stargrey star

Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Carol A.
Unfollow Carol A.
Share Review
Report Review

Custom Throw Pillows 20" x 20"
December 15, 2023

The selection of fabrics was ample. The fabric colors as shown on the Internet were true. The quality was excellent. And the pillows arrived in a short period of time and on schedule. Thank you Zazzle!

Date of experience: December 14, 2023
California
1 review
0 helpful votes
Follow Joy D.
Unfollow Joy D.
Share Review
Report Review

Fireman gifts
December 14, 2023

Easy to use site was delivered fast and with care
Great Xmas or b day gifts

Date of experience: December 13, 2023
Michigan
1 review
0 helpful votes
Follow Ken I.
Unfollow Ken I.
Share Review
Report Review

-
December 20, 2023

-...

Date of experience: December 12, 2023
Ohio
1 review
0 helpful votes
Follow Sue L.
Unfollow Sue L.
Share Review
Report Review

Haven't seen o
December 13, 2023

Haven't seen the product yet (sent directly to recipient) but very happy with ease of design, price and quick delivery!

Date of experience: December 12, 2023
Michigan
1 review
0 helpful votes
Follow Carol A.
Unfollow Carol A.
Share Review
Report Review

Quick and accurate
December 12, 2023

I love the options to customize the colors and backgrounds of items. I loved the mug design but not the blah white background, so I changed it to blue. It's perfect!

Date of experience: December 12, 2023
Georgia
1 review
0 helpful votes
Follow Japeth D.
Unfollow Japeth D.
Share Review
Report Review

Excellent quality hoodie and screen printing will definitely be ordering custom gifts again from zazzle

Date of experience: December 12, 2023
California
1 review
0 helpful votes
Follow Cris-Ann V.
Unfollow Cris-Ann V.
Share Review
Report Review

Fast and accurate shipment!
December 12, 2023

Labels came as expected but definitely didn't realize I was ordering 8 packs of 6 vs 8 total labels - would make this more clear.

Date of experience: December 12, 2023
Tennessee
3 reviews
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Good product
December 12, 2023

Attractive clock, fair price, would recommend. Looks good in our home...,...

Date of experience: December 12, 2023
Pennsylvania
1 review
0 helpful votes
Follow Frankie Q.
Unfollow Frankie Q.
Share Review
Report Review

Nice company to deal with.
December 12, 2023

Order was prompt and on time. L was notified every step of the way.

Date of experience: December 12, 2023
Utah
1 review
0 helpful votes
Follow Gracie Q.
Unfollow Gracie Q.
Share Review
Report Review

Great invite!
December 12, 2023

Got this as a sample invite and it's so cute! Love the design.

Date of experience: December 12, 2023
New York
2 reviews
0 helpful votes
Follow Nicole S.
Unfollow Nicole S.
Share Review
Report Review

Love the labels :)
December 12, 2023

So many charming designs to choose from. Fast delivery, high quality labels that are thick and do t tear when you peel them off the wax backing. Thanks so much.

Date of experience: December 12, 2023
New York
1 review
0 helpful votes
Follow Kaitlyn T.
Unfollow Kaitlyn T.
Share Review
Report Review

Christmas/Wedding Thank you cards
December 12, 2023

Zazzle offers beautiful christmas/thank you cards. Its platform empowers creativity, letting users design their items. While quality varies, its vast selection and personalization options make it a go-to for unique gifts and self-expression

Date of experience: December 12, 2023
Texas
1 review
0 helpful votes
Follow Ryan J.
Unfollow Ryan J.
Share Review
Report Review

Quick and easy
December 12, 2023

Quick and easy process, fast delivery. No complaints

Date of experience: December 12, 2023
North Carolina
1 review
0 helpful votes
Follow Lekeshia B.
Unfollow Lekeshia B.
Share Review
Report Review

Beautiful banners.
December 12, 2023

I ordered the most beautiful banners for my business. We used them for the Christmas parade and received a lot of compliments. The colors were crisp and I loved them. Thank you Zazzle.

Date of experience: December 12, 2023
Illinois
1 review
0 helpful votes
Follow We've D.
Unfollow We've D.
Share Review
Report Review

Very cute return address lable for "'we've moved" however - the print is way to small. I was very disappointed. I felt I over paid for what I got.

Date of experience: December 11, 2023
Zazzle S. Zazzle Rep
over a year old

Hello,

I am so sorry to hear about the print size on your labels. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Ohio
1 review
0 helpful votes
Follow Holly R.
Unfollow Holly R.
Share Review
Report Review

Great product
December 11, 2023

This item is a repeat order for me. I love the design and color quality is very good.

Date of experience: December 11, 2023
Ohio
1 review
0 helpful votes
Follow Sam E.
Unfollow Sam E.
Share Review
Report Review

Good
December 11, 2023

Good it was a good service and I got my items on time

Date of experience: December 10, 2023
Missouri
1 review
0 helpful votes
Follow Alanna Y.
Unfollow Alanna Y.
Share Review
Report Review

Excellent customer service
December 9, 2023

Great product and excellent customer service! Thanks zazzle!

Date of experience: December 9, 2023
Illinois
1 review
0 helpful votes
Follow Nikki V.
Unfollow Nikki V.
Share Review
Report Review

Great customer service
December 8, 2023

Easy, great customer service. Just not what I expected w the actual purchase

Date of experience: December 8, 2023
North Carolina
1 review
0 helpful votes
Follow Shawndra C.
Unfollow Shawndra C.
Share Review
Report Review

I had a great experience!
December 8, 2023

My shirt looks fantastic. Only problem I had was it sent the shirt I design 1st versus the changes I made to it. For the most part it came on time and I have something to wear to my daughter's party. I do recommend this site and will use it again.

Date of experience: December 8, 2023