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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Good experience overall. Just wish my product was brighter
Quality work & fast shipping! Easy to reorder more.
Easy ordering, excellent product. Timely and fast preparation and shipment.
I ordered some custom labels and they were nice quality and arrived quickly.
Easy to navigate custom design at a good price.
Downloaded my own artwork in conjunction with Zazzle's type.
I would definitely tell friends to give Zazzle a try.
The picture on my cup was barely able to be read. I was very dissatisfied.
I ordered for Christmas gifts I was hopeful they make it before that. They did it make express and mail fast shipping for two days I'm glad I received on time!
I ordered Christmas cards from this company well ahead of time and now my cards will be arriving late. First, Zazzle canceled my order for no reason and with no notice. The only way I found out was wondering where my order was, going to their site and finding out it was canceled. So then they reinstated the order, which they then proceeded to send late. When it arrived, the cards had no envelopes. What kind of company sends cards that are specifically for the holiday with no envelopes?!? That is ridiculous. So now I have to order envelopes from Amazon in order to be able to address and send cards, which will now arrive AFTER the holiday, thanks to Zazzle. This is almost a month of dealing with them.
So if you want your order in a timely manner (for example, in less than a month), look to Snapfish or Vistaprint or some other company that actually knows what they're doing.
Hello,
I am so sorry to hear about the disappointment with your cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
My experience was seamless. I found the design only I liked, modified it really easily then ordered and received it super fast. Highly recommend.
I ordered eight mugs as Christmas gifts, and two of them arrived with shattered handles
Hello Marta,
I am so sorry to hear about your mugs. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
Using the site to customize the image was mostly really good but a bit frustrating in terms of interface as adjusting and manipulating multiple elements (overlaying text, etc) felt unwieldy.
The selection of fabrics was ample. The fabric colors as shown on the Internet were true. The quality was excellent. And the pillows arrived in a short period of time and on schedule. Thank you Zazzle!
Easy to use site was delivered fast and with care
Great Xmas or b day gifts
Haven't seen the product yet (sent directly to recipient) but very happy with ease of design, price and quick delivery!
I love the options to customize the colors and backgrounds of items. I loved the mug design but not the blah white background, so I changed it to blue. It's perfect!
Excellent quality hoodie and screen printing will definitely be ordering custom gifts again from zazzle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kenneth,
I am so sorry to hear about your cup. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare