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Zazzle

4.6

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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TERRIBLE QUALITY
January 4, 2024

I ordered printed labels. Almost 3 weeks to get from Reno,? To Denver. And when they finally arrived, they were illegible. Every other label was faded. But the darker ones were still not useable because they were not centered properly. Tried to call -no answer on the number listed. No response to my email requesting a refund. DON'T WASTE YOUR MONEY.

Date of experience: December 28, 2023
Zazzle S. Zazzle Rep
over a year old

Hello Paula,

I am so sorry to hear about your labels. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Virginia
1 review
0 helpful votes
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Pleased!
December 27, 2023

Second time I have ordered from Zazzle. Pleased with service and quality both times.

Date of experience: December 26, 2023
Wisconsin
1 review
0 helpful votes
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We ordered first birthday invites and the invitations were beautiful. Editing was a breeze and we were able to customize everything we wanted. We needed expedited shipping and the invites arrived exactly when we needed them to! We'd definitely use Zazzle again!

Date of experience: December 24, 2023
California
1 review
0 helpful votes
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Cute Christmas Cards
December 23, 2023

Website easy to understand and build my Christmas post card. I had a great at ease experience.

Date of experience: December 22, 2023
New Hampshire
1 review
0 helpful votes
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TL; DR:
-Confusing (borderline sneaky) interface led to unusable cards
-Friendly but false information on pricing from e-chat
-Refused to comp for necessary express shipping on re-order
-Re-ordered cards were LATE despite paying express shipping price

I found the card design interface quite confusing, but I liked the template so much I stuck with it. That was a huge mistake. There is a tiny box you need to click if you don't want a QR code printed in the middle of the text on the back of your card (this is an extra $.12 per card, which I was later told would be per *order,* not per card, which is false). The cards came quickly, but they were unusable because of the stupid QR code overlapping text.

This is never a problem with Vista Print, which I will go back to using, because they have a magnified "Here's How Your Card Will Look" front-and-back feature that you have to approve before you order.

I e-chatted with a robot or person who was friendly, but did not have good information, and who told me I would get a "special 50% off" code for my trouble, along with a comped re-print of my cards. I was hoping to apply this discount to the new batch of cards I needed to order, because the express shipping fee was so high, and I now needed to rush. When I got to the checkout, I couldn't apply my "special code" because the cards were technically already 50% off-- but I wasn't told that-- all it did was reject my discount.

I wrote a couple suggestion emails (they were perfectly friendly--I promise) and got back some emails from the company that were totally irrelevant and slightly snippy.

The last straw was that the cards I had to re-order with express shipping ($$) were LATE. I still haven't received them. They say they're still due on 12/21. It's now 12/22 and they haven't arrived. I e-chatted with the robot person about this, and she gave me a store credit for the price of the shipping, which is nice, but I really would like them to comp the shipping altogether, because I'm feeling pretty done with this company.

Good thing there are 12 days of Christmas, because these cards aren't going anywhere anytime soon.

Date of experience: December 22, 2023
Zazzle S. Zazzle Rep
over a year old

Hello Rachel,

I am so sorry to hear about your holiday cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Minnesota
0 reviews
0 helpful votes
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Perfect!
December 20, 2023

These turned out amazing! I can't wait to use them for our wedding!

Date of experience: December 20, 2023
Louisiana
1 review
0 helpful votes
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Received photo cards in a timely manner. They were smaller than I thought they would be and also, I was thinking the envelopes would have return address printed on them, not on photo cards. Otherwise, photo card looks great and good quality.

Date of experience: December 20, 2023
California
1 review
0 helpful votes
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Beautiful Pillow
December 20, 2023

Received the pillow very quickly and it looks pretty and feels very comfortable.

Date of experience: December 20, 2023
Hawaii
1 review
0 helpful votes
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Damaged in shipping
December 27, 2023

One corner of most of the cards arrived slightly "smashed", the corner of the box had slight damage, but the cards inside had no protection, Pool packing protocols.

Date of experience: December 20, 2023
Zazzle S. Zazzle Rep
over a year old

Hello Mary,

I am so sorry to hear about your cards being smashed. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Wyoming
1 review
0 helpful votes
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Excellent & Timely Service
December 20, 2023

Review title says it all. Great experience. Thanks!

Date of experience: December 20, 2023
New York
1 review
0 helpful votes
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Quite Satisfied
December 20, 2023

Appreciated prompt shipping of bespoke item during Holiday Season. The ability to view the custom printing (size and typeface) on virtual mug was quite helpful. Next time, I will pay more attention to where on mug the printing is placed. Live and learn.

Date of experience: December 20, 2023
Texas
1 review
0 helpful votes
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What you see is what you get!
December 20, 2023

The labels looked just like what I created on the computer. My measurements were off just a little but I was still able to make it work. Worked out perfect for me!

Date of experience: December 20, 2023
Texas
1 review
0 helpful votes
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I loved it
December 20, 2023

This was a very easy process and i'm so happy i received it before christmas.

Date of experience: December 19, 2023
Oklahoma
1 review
0 helpful votes
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Shirt came out great!
December 20, 2023

Ordered this cute tee for my granddaughter using one of my original fairy designs. She will love it!

Date of experience: December 19, 2023
Washington
1 review
0 helpful votes
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Great choices
December 20, 2023

Loved the invitations and was easy to personalize and order.

Date of experience: December 19, 2023
California
1 review
0 helpful votes
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Love my Christmas postcards
December 20, 2023

I've used Zazzle the last 4 years to order my Christmas postcards. Their website is one of the easiest to personalize & they have a large section of designs. Pricing is very reasonable per card. Great shipping options and always receive os promised or earlier.

Date of experience: December 19, 2023
Michigan
1 review
0 helpful votes
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Exactly what we wanted.
December 20, 2023

They're fast and thorough,my fiancee and I absolutely love them. We can't wait to mail them out

Date of experience: December 19, 2023
California
1 review
0 helpful votes
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Good
December 20, 2023

Everything came out as expected and will be using Zazzle for future designs

Date of experience: December 19, 2023
North Carolina
1 review
0 helpful votes
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Note pss add oer
December 20, 2023

Lovely pic of a quarter horse, no surprise th at t it made for very nice note cards

Date of experience: December 19, 2023
South Carolina
1 review
0 helpful votes
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Wedding invitación
December 20, 2023

I love my order a lot because they have good quality and they delivery me what I wanted

Date of experience: December 19, 2023